Application Support Engineer

As a part of Application Services team, the Application Support Engineer will support key eDiscovery systems including Relativity, Nuix, Brainspace, LAW, and a growing list of internal applications.  The Application Support Engineer will be part of a global team of engineers working both independently and collaboratively to maintain and troubleshoot different applications.  This position will work closely with Data Operations, Project Management, Database Administration, and IT Infrastructure teams on diverse and challenging issues.

• Ensure uptime, scalability, and performance of common eDiscovery applications like Relativity and Nuix, plus custom apps/workflows built on top of these platforms.
• Provide timely responses and resolutions to requesters within defined departmental SLAs.
• Assist with monthly application testing outside of normal work hours.
• Perform data disposition using defined workflows to help clients remediate risk.
• Create and maintain a catalog of documentation in both written and video formats.
• Learn functionality and troubleshooting methods for newly developed solutions.
• Develop and utilize your knowledge of T-SQL, PowerShell, JavaScript, etc. to troubleshoot existing issues and create custom solutions to unique problems.
• Develop your familiarity and knowledge with Consilio systems through daily collaboration with a global team of support engineers and IT Infrastructure team members.
• Working in rotational shifts during weekdays and weekends as we provide 24*7 support across the globe.

• Bachelor’s degree required or equivalent experience. 

Minimum Experience Requirements:  

• 2-5 years of total experience in related roles.
• 1+ years of experience either in a back-end/infrastructure or front-end role. (e.g., Data Processing, Hosting, Project Management) 
• Familiarity with MS SQL Server and basic T-SQL commands.
• 3+ years’ experience working in a ticketing system or other defined ticketing workflow.
• Working knowledge of the EDRM is an advantage

Other Experience/Certifications:  

• MS SQL Server certifications and/or experience writing advanced T-SQL queries are a plus.
• Brainspace Certifications and/or experience working in/administering a Linux environment are a plus.
• Experience working with/supporting other eDiscovery applications is a plus.