About the Company
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.
Job Summary:
The Concierge Support Specialist’s primary responsibility is to provide Consilio’s COBALT customers with support via phone and email. Hosting customer training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT customers (ie. account creations, project access and new engagement tasks).
About the Team
Concierge’s primary responsibility is to provide Consilio’s COBALT customers with top-tier support via phone and email. Hosting customer training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT customers (ie. account creations, project access and new engagement tasks).
What You’ll Do
With a passion for helping others and solving problems, you’ll be helping customers on the phone and via email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be hosting customer training sessions on either new user walk throughs or on advanced features such as searching and exports. When you’re not answering customer questions, you’ll be fulfilling their requests such as account creations and project access requests.
Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT customers by:
Have a passion for speaking to customers, with expertise in the following areas:
The ideal candidate for this position has/is the following:
Education
Languages
Multilingual in English AND at least one of the following:
Aptitude
Experience
Customer Service Skills
Logical Thinking Skills
Extra Credit for
What Shift You’ll Work
What We Offer
Consilio’s True North Values
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