Associate/Analyst CFS

As a CFSA (Client Financial Services Analyst) at Consilio, you will take on a role within our finance department, responsible for overseeing the billing processes, and ensuring that all services are accurately billed to clients. You will also work closely with legal teams, external agencies, and internal stakeholders to develop effective strategies for recovering outstanding debts. Monthly invoicing and collection metrics will be provided by the AR manager, which will be used to gauge your performance. Your expertise will be instrumental in maintaining compliance with billing/collection guidelines and regulations.

1. Billing/Collections Process Oversight:
• Take ownership of the billing process and ensure all invoices are prepared accurately and in a timely manner.
• Ensure billing/collections deadlines and requirements are met monthly.
• Ensure clients receive monthly statements.
2. Client Interaction:
• Handle complex client inquiries and resolve billing-related issues or discrepancies promptly and professionally.
• High frequency customer contact via phone calls and emails to ensure prompt resolution (billing issues and payments).
3. Record Keeping and Reporting:
• Maintain meticulous and organized billing and collection records (NetSuite), including client invoices, payment receipts, aging reports and collection activities.
• Generate comprehensive financial reports for management, offering insights and recommendations for process improvement.
• Assist in tracking outstanding invoices and following up on collections.
4. Escalation
• Escalate accounts to the Accounts Receivable manager if needed with a recommended action.
• Recommend settlements and payment arrangements in accordance with company policies and legal guidelines.
• Provide guidance to internal teams on legal implications of collections strategies.
5. Billing Software and Systems:
• Leverage deep knowledge of billing software and financial systems to optimize billing procedures and efficiency.
• Stay updated on industry-specific billing software and best practices.
6. Compliance:
• Ensure that all billing/collections practices comply with client billing guidelines, legal regulations, and ethical standards.
7. Research:
• Provide customer service regarding collection issues, review and process account adjustments, resolve client discrepancies and short payments, small balance write offs, and customer reconciliations.
8. Collaborative Leadership:
• Collaborate with cross-functional teams, including finance, project managers, and sales representatives to optimize billing and collections processes and strategies.
• Assist in developing and implementing billing and collections process improvements.

• Bachelor's degree in accounting, finance, or a related field.
• • Bachelor's degree in accounting, finance, or a related field.
  • 1-4 years experience in legal billing, accounting, or finance within a law firm or legal environment.
  • Proven leadership experience, including mentoring and supervising junior team members.
  • Proficiency in legal billing software and financial management systems.
  • Exceptional attention to detail and a commitment to maintaining the highest level of accuracy.
  • Strong organizational and time management skills.
  • Effective communication skills and professionalism in client and colleague interactions.
  • Comprehensive knowledge of legal billing guidelines, regulations, and industry best practices.
  • Proficient in Microsoft Office (e.g., Outlook, Excel, Word)
  • Systems Experience: Oracle NetSuite & Salesforce

  Shift:

  • US Day Shift (India Night Shift)

  Other:

  • This is a hybrid role requiring the individual to be in the office 4 days per week with the option for additional flexibility based on tenure and performance.

   Benefits:

  • Competitive salary.
  • Health, dental, and vision insurance.
  • Retirement savings plan.
  • Professional development opportunities.
  • Collaborative and supportive work environment.

  Consilio’s True North Values

  • Excellence
    We strive to make every client our advocate
  • Passion
    We DO because we CARE
  • Collaboration
    We win together through teamwork and communication
  • Agility
    We flex, adapt and embrace change
  • People
    We value, respect and invest in our teammates
  • Vision
    We create clarity of purpose and a clear path forward

  Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.