ServiceNow Manager

The Senior Engineer works with our Application Owner and Product Administrator to design and deliver solutions in ServiceNow that meet our business needs.  The ideal candidate will have extensive experience in ServiceNow and its associated modules, understanding how various components can be utilized to achieve a desired result. They will also maintain and/or create additional documentation for the processes they implement to ensure that others can correctly interpret it. The role will also involve extensive communication not only with enterprise applications leadership and business analysts, but also with key business stakeholders and internal development resources.

The right candidate will be an energetic self-starter. The individual will be comfortable in all stages of the software development lifecycle and will be able to properly balance detailed communication with key stakeholders, performing hands-on development, and envisioning solutions to be implemented.

• Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.
• Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflows
• Continuous Improvement: Review existing functionality and/or processes and identify areas the improve scalability and performance
• Integrations: Support integrations with other technologies by working with developers for other products as well as the Integration Data Management team
• Documentation: Develop technical design documentation outlining solution architecture, workflows, data models, integrations, and user interfaces.

• Bachelor’s degree in computer science, Data Analytics or equivalent experience.

 Minimum Experience Requirements:

• 14+ Hands-on experience with ServiceNow development. This includes CSM, ITSM, HR Service Delivery, ITAM, ITOM, SecOps modules within ServiceNow
• 8+ years of overall experience in Development and able to Manage/Lead minimum of 5-10 team members
• Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace
• Experience with Flow Manager, Scheduled Script Executions (Scheduled Jobs), notifications, building applications, custom widgets
• Solid proficiency in JavaScript, HTML, CSS, and REST APIs within the context of ServiceNow development and experience working with IntegrationHub
• Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot is a plus
• High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
• A capacity for working with minimal supervision in complex projects with considerable responsibility.
• ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) strongly preferred.
• Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace
• Thorough knowledge of SDLC.

About the Company:

Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spend, minimize risks and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.

We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.

Consilio’s True North Values

• Excellence
  We strive to make every client our advocate
• Passion
  We DO because we CARE
• Collaboration
  We win together through teamwork and communication
• Agility
  We flex, adapt and embrace change
• People
  We value, respect and invest in our teammates
• Vision
  We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.