SR App Engineer (L3)

As a part of Consilio’s Application Services team the Senior Application Support Engineer will support key eDiscovery systems including Relativity, Nuix, Brainspace, LAW, and a growing list of internal applications.  The Senior Application Support Engineer will be part of a global team of engineers working both independently and collaboratively to maintain and troubleshoot Consilio’s systems.  This position will work closely with Data Operations, Project Management, Database Administration, and IT Infrastructure teams on diverse and challenging issues. 

• Ensure uptime, scalability, and performance of common eDiscovery applications like Relativity and Nuix, plus custom apps/workflows built on top of these platforms 

• Participate in a variety of projects related to the maintenance of EDiscovery applications 

• Provide timely responses and resolutions to requesters within defined departmental SLAs 

• Assist with monthly application testing outside of normal work hours 

• Create and maintain a catalog of documentation in both written and video formats 

• Learn functionality and troubleshooting methods for newly developed solutions 

• Develop and utilize your knowledge of T-SQL, PowerShell, etc. to troubleshoot existing issues and create custom solutions to unique problems 

• Develop your familiarity and knowledge with Consilio systems through daily collaboration with a global team of support engineers and IT Infrastructure team members 

• Help identify and analyze trends and create reports for management team 

• Serve as an escalation point for our front-line IT Support team 

• Provide 24x7 support for critical production systems 

• Assist developers with query tuning and schema refinement 

• Provide technical mentorship and guidance to team members on a regular basis 

• Needs to have experience working in a DevOps environment with a DevOps mindset 

• Bachelor’s Degree in Computer Science, Electronics, or another relevant field preferred 

Minimum Experience Requirements:  

• 5+ years of experience with Performance Tuning and Optimization (PTO) 

• 5+ years of experience with backups, restores and recovery models 

• 5+ years of Relativity experience, either in a front-end role (e.g. Data Processing, Hosting, Project Management) or back-end/infrastructure role 

• Proficient knowledge of MS SQL Server and basic T-SQL commands 

• 5+ years’ experience working in a ticketing system or other defined ticketing workflow 

• 5+ years working in a Windows environment 

• 5+ years working in a Linux environment 

• Working knowledge of the EDRM 

• 2+ years working with applications containers like Kubernetes, Docker, etc 

• Experience and exposure to YAML configurations 

• 2+ years managing RabbitMQ servers 

• 2+ years working with Elasticsearch 

Other Requirements: 

• Relativity Certifications, specifically Relativity Certified Administrator (RCA) and Relativity Infrastructure Specialist 

• MS SQL Server certifications and/or experience writing advanced T-SQL queries 

• Brainspace Certifications 

• Experience working with/supporting other eDiscovery applications 

• Powershell with t-SQL a plus