Lead Server Engineer

Global firm seeking fulltime Server Engineer. The Server Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technical infrastructure of the company. 

• Administration, maintenance, configuration, and ongoing support of Server infrastructure  

• Understand and provide necessary evidence for all compliance and security controls. 

• Understanding of SSL certificate management 

• Control and monitor user access to the systems. 

• Conduct security and compliance related scans, remediating vulnerabilities and other findings as necessary 

• Serve as point of contact with third party vendors for technical support 

• Assist as necessary with any other assigned duties that may arise 

• installation, configuration, maintenance, and lifecycle management of Windows Server.  

• designing, implementing, and administering Microsoft environments 

• Resolve complex enterprise system problems; collaborate with peer teams and vendors to coordinate solutions 

• Analyze system requirements in response to projects, resource management, etc. Recommend actions for performance tuning and capacity planning of existing systems
• Develop and maintain installation and configuration procedures
• Coordinate support escalation communication; participate in the development and maintenance of appropriate project technical documentation including design, configuration, and installation, including off hours support

• Mentor subordinate members of the infrastructure Administration team. 

• Manages ticket requests in the Server Queue from our Helpdesk system.  

• Follows Change Management guidelines for implementing upgrades or operational changes. 

• Expert knowledge in the following areas / concepts: 

• Windows operating systems 

• Active Directory (Design and maintenance, group policy objects, permissions) 

• Enterprise storage systems 

• Enterprise class hardware 

• Data center operations 

• System monitoring and administration tool sets - VCenter, ADUC, AD Sites and Services, etc. 

• Experience with Bitdefender antivirus OR similar Enterprise Antivirus solution 

• Experience with Enterprise patch management solution 

• Background with script writing especially PowerShell, python, Ansible, Terraform, etc. 

• Basic experience with automation methods 

• Basic understanding of Kubernetes  

• Basic understanding of containers 

• Understanding of network design and administration and networking protocols 

• Understanding of server IP protocols and services - DNS, DHCP, PKI, IIS 

• Understanding of security tools and software – anti-virus, malware, firewalls 

• Solid understanding of OS patching solutions for Linux and Windows 

• Hands-on software and hardware troubleshooting experience. 

• Virtualization system administrator experience, preferably in mid- Enterprise Level Data Centers 

• Basic understanding of HA, Vmotion, and DRS Cluster environment.

• Basic understanding of Storage configuring of Datastores, RDMs, Storage policies etc. 

• Basic understanding of Cloud technologies (AWS/Azure) 

• Basic understanding and administration of Linux OS distributions 

• Familiar with Storage protocols, including, but not limited to, NFS, iSCSI, Fiber Channel, SMB 

Minimum Education Requirements:     

• Bachelor degree minimum required  

Minimum Experience Requirements:    

• 5 years’ experience in related roles 

• Industry recognized certifications (Microsoft, Red hat, CompTIA, ITIL, etc.) highly desirable 

Other Requirements:    

• must possess excellent customer service skills (in person, email and over the phone). 

• Strong written, and oral communication skills with the ability to work well in a collaborative environment. 

• must be able to work in a team environment and independently. 

• must have excellent organization skills, problem-solving/analytical skills, and multitasking skills. 

• Ability to handle multiple priorities at one time.