Project Manager/Scrum Master

The technical PM is responsible for high level management, delegation, and execution of day-to-day project tasks. The role involves concurrently managing multiple projects of medium to high complexity. The PM will communicate and collaborate with a wide range of stakeholders and contributors including developers and engineers, analysts, attorneys and paralegals, service delivery project managers, and varying levels of leadership.

• Creates and maintains project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements
• Communicates appropriately, clearly, and effectively with clients, outside counsel, project team, and internal operations
• Understands internal service level commitments and turnaround times and sets client expectations appropriately
• Lead and manage Scrum events like daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives
• Work closely with the Product Owner to prioritize the product backlog and ensure alignment with business goals
• Makes informed decisions on how to set client expectations through collaboration with internal project team and understand of constraints and risks
• Provides support to clients on platforms and services such as system access, search creation, problem resolution; involves other subject matter experts as necessary
• Serves as the PM on more than one project at a time
• Exercises sound judgment and escalates issues appropriately
• Contributes to, understands, and executes PM best practices
• Creates and maintains a positive and productive work culture among the PM and other internal teams
• Complies with department policies and works within parameters of role

Minimum Education Requirements:

• Bachelor degree required or equivalent experience
• Project management certification strongly preferred 

Minimum Experience Requirements:

• 4-8 years of progressively responsible experience in project management, program management, or other closely related roles

Other Requirements:  

• Demonstrated experience working on multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints
• Demonstrated ability to manage client expectations and maintain client satisfaction
• Demonstrated experience in using JIRA, managing scrum activities, tracking development team progress
• Demonstrated experience in collaborating with product owners, BAs, developers, QA and architects
• A proactive approach to problem solving and the ability to anticipate client needs.
• The ability to confront unexpected problems quickly and effectively
• Strong teamwork, communication (written and oral), client management, and interpersonal skills
• Experience with Microsoft Office & Analytical capabilities utilizing Excel and Access
• Demonstrates excellent scheduling, organization, prioritization and planning skills
• Strong written and verbal communication skills
• Working knowledge of Microsoft Project and SharePoint preferred
• Experience working with Smartsheets and Miro is a plus
• Experience working with dashboard programs such as Power BI or Domo is a plus