IT Support Specialist

As an IT Support Specialist, you will be joining a global team supporting customers worldwide. Leveraging your customer service skills, you will provide the highest level of service in resolving support issues and fulfilling requests. You will be working in a fast-paced and dynamic environment supporting a multitude of security layers and applications.

Essential Responsibilities:

· Account management – using application systems such as Active Directory, Horizon, Azure, FTP, W365 and other various online review platforms.

· Support end-users (customers and employees) – with range of application and hardware issues, within specified service level agreements (SLAs).

· Strong written and verbal communication skills required –to provide highest level of customer service (whether via ticketing system/phone/screenshare) and to thoroughly document resolution steps.

· Attend various team and departmental meetings.

· Publish and maintain internal articles in knowledge base documentation.

· Collaborate with other application services and/or infrastructure teams to resolve multi-faceted environment issues.

· Participate in periodic application services or technology projects to improve overall efficiency and/or services.

· Conduct training for new hires and/or act as mentor to less experienced team member

Minimum Education Requirements:

· You have at least an Associates degree.

· ITIL Foundations Preferred

Minimum Experience Requirements:

· You have at least 1+ years of experience in either IT, support, customer service or other technical role.

· You have a strong proficiency with O/S (Windows & Mac), Microsoft 365, Active Directory