EUC Administrator

Job Summary: 

The EUC Operations - Associate leverages excellent customer service skills and technical knowledge to support to a large group of clients of varying abilities across a range of platforms.  Working in a fast-paced environment the EUC Operations - Associate will assist local and remote users with both hardware and software issues, miscellaneous technical issues, application access, published applications, and documents for employees, contracted attorneys, and external clients.

Essential Responsibilities:   

• Device Management: Coordinate/Implement/Assist with installing and migrating machines to Microsoft Intune.
• Maintain/Install end user software and hardware and troubleshoot/resolve issues in a timely manner: Laptops/Desktops/peripheral devices/MS Windows OS/MS Office/Local and web-based applications.  
• Windows 10/11 Enterprise: Install/configure Windows, MS Office, Security Software, and essential applications such as Horizon, Citrix, Windows 365, and other line-of-business type applications.
• Virtual Platform configuration and troubleshooting: Assist in the configuration, troubleshooting, and documentation of services deployed using Citrix, Horizon, and Windows 365.
• Account Administration: Active Directory Users and Computers and Security Groups/Citrix users and publications, Web applications/Physical Security (proximity cards).
• Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
• Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.
• Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians.  Respond to email and communicator messages.  Maintain a written spreadsheet of all current IT hardware.
• Maintains Active Directory Users and Computers, passwords, data integrity and file system security for the desktop and thin client environment.

Additional Responsibilities/Details:  

• Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Lead and/or participate in special projects, some of which may require travel.

Assist with training of new teammates

Minimum Education Requirements:   

• High School diploma or equivalent required. Bachelor’s degree in a technical field is preferred.

Minimum Experience Requirements:  

• 2 years of progressively responsible experience in related roles

Other Requirements:  

• Experience working in Citrix App-Center and with Thin clients is a plus.
• Experience installing Windows 10 and troubleshooting/resolving desktop and laptop software and hardware issues is required.
• Network + and A + certifications are preferred.

• Microsoft Office proficiency.
• Ability to work independently and in a team environment; perform follow through on tasks.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Excellent attention to detail and organizational skills.
• Experience in installing applications, and other policies through Microsoft Intune. 
• Excellent verbal, written and interpersonal communication skills.
• Ability to interact with clients in a professional manner over the phone, in person, and in writing.
• Ability to work in a fast-paced work environment and support on-site and remote end-users.
• Ability to keep abreast of the latest developments in hardware and software technologies.
• Ability to maintain software and hardware inventory.
• Ability to multi-task and prioritize/re-prioritize work.
• Responsive and able to deliver the highest level of customer service

Consilio’s True North Values

• Excellence
  We strive to make every client our advocate
• Passion
  We DO because we CARE
• Collaboration
  We win together through teamwork and communication
• Agility
  We flex, adapt and embrace change
• People
  We value, respect and invest in our teammates
• Vision
  We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.