Technical Writer

As a Technical Writer, you will also play a key role in developing instructional documentation and managing projects across Consilio systems.  You will be collaborating with cross-functional teams to understand their needs in developing and maintaining documentation that meets established Consilio quality metrics.  In addition you will maintain a library of documentation and cataloging ti for internal and/or external use. 

WHAT YOU WILL BE DOING:

• Develop instructional documentation for multiple projects while managing project plans and schedule. Assist in planning, scheduling, and tracking documentation work to meet dates and client deliverables.
• Work with SMEs to create instructions for various software processes.
• Manage documentation projects effectively to meet deadlines and quality standards.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users
• Work with Consilio subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Consilio quality metrics.
• Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing processes.
• Proactively escalate project issues, roadblocks, and scope changes as they occur.
• Practice established documentation development and maintenance practices as set forth in the Consilio Corporate Communications Style Guide.
• Provide editing support for various types of documents, as requested.
• Maintain a library of documentation, cataloging it for internal and/or external use.
• Research changes to documentation and update existing documents, as required.
• Solicit feedback for measuring documentation effectiveness.
• Perform peer reviews to ensure Consilio documentation is accurate, relevant, concise, easy to use, and conforms to the style guide, writing standards, and Consilio quality metrics.

Requirements

• 5+ years of experience in technical writing and editing/communications
• Writing and editing:
  • Document information to effectively communicate it to customers, technical staff, managers, executives, sales, and marketing teams.
  • Restructure information for a better approach to problems or tasks.
  • Break down complex information into accessible concepts appropriate to the audience.
  • Represent information in visual/graphical forms that augment textual descriptions.
• Fluency in common Microsoft Office software (mainly Word).
• Ability to pay attention to details.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Ability to multi-task and be a self-starter.
• English language: Thorough knowledge of the English language including grammar, spelling, and usage
• Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content.
• Interpersonal: Negotiate technical and end-user documentation priorities and resolve conflicts among project stakeholders.

Nice-To-Have

• A bachelor’s degree in English, journalism, or a related field.
• Experience documenting instructions for software/development/related processes.
• Project management skills, such as organizing multiple documentation projects to keep them on schedule, reaching out to SMEs, diligent tracking of project goals/scope changes/progress.
• Experience using graphics/illustration software