Manager, Finance OTC

We are seeking an experienced and proactive Finance Operations Manager to lead a section of our billing and collections team. The ideal candidate will be responsible for overseeing the billing process, managing collections efforts, and ensuring that both billing and collections analyst are meeting the monthly metrics management has set. The Finance Operations Manager will collaborate with outside counsel, clients, and internal stakeholders to streamline billing procedures, maximize collections, and maintain strong client relationships.

1. Billing Management:
• Oversee the end-to-end billing process, ensuring accuracy, timely invoice delivery, and compliance with client agreements and billing guidelines.
• Coordinate with external stakeholders to gather necessary billing information and resolve billing discrepancies.
• Implement and maintain billing best practices to optimize efficiency and minimize errors.
• Responsible for documenting and maintaining billing procedures.
• Finance Operations Manager will be responsible for meeting KPIs set by Finance leadership. KPIs will be assessed on a monthly basis.
2. Collections Strategy:
• Develop and implement effective collections strategies to recover outstanding receivables.
• Monitor aging reports and work closely with the collections team to prioritize and escalate collections efforts as needed.
• Analyze client payment trends and proactively address potential collection issues.
3. Client Communication:
• Collaborate with clients to address billing inquiries, resolve disputes, and negotiate payment terms.
• Build and maintain strong client relationships through transparent communication and a client-centric approach.
• Provide regular updates on billing and collections status to clients and internal stakeholders.
4. Team Leadership:
• Lead and motivate the billing and collections team, providing guidance and support to ensure optimal performance.
• Conduct regular performance reviews, set goals, and identify opportunities for professional development.
• Foster a collaborative and positive work environment.
5. Reporting and Analysis:
• Generate and analyze financial reports related to billing and collections performance.
• Identify trends, opportunities, and areas for improvement, and make data-driven recommendations to enhance overall efficiency.
6. Compliance and Risk Management:
• Stay informed about industry regulations, client billing guidelines, and legal requirements.
• Ensure compliance with relevant laws and regulations in billing and collections activities.
• Mitigate financial risk by implementing and maintaining effective risk management practices.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 7+ years of proven experience in legal billing, collections, or financial management, with a focus on the legal industry.
• Strong understanding of billing systems, financial analysis, and collections strategies.
• Excellent leadership and interpersonal skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficient in billing software and Microsoft Office applications.
• Proficient in Microsoft Office (e.g., Outlook, Excel, Word)
• Systems Experience: Oracle NetSuite & Salesforce

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Professional development opportunities
• Collaborative and supportive work environment

Other:

• This is a hybrid role requiring the individual to be in the office 4 days per week with the option for additional flexibility based on tenure and performance.