Senior Analyst, Data Operations

Senior Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual data-types or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts, with their years of experience, play a pivotal role in developing junior associates and analysts.

· Ensure Operations activity progresses as scheduled and required for the eDiscovery projects

· Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift

· Support managers by providing project status and issue reporting as required

· Provide regular project status and issues updates to Operations management team (Global)

· Delegate tasks across Operations shifts as required to maintain consistent level of service

· Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management

· Modify and execute complex SQL queries and data file management tasks

· Track and record project workflow and milestones as required

· Use various ESI discovery data processing platforms to extract text and metadata from electronic documents

· Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes

· Troubleshoot issues that may occur during data loading into hosting platform for review

· Support Project Management by assisting with document searching and tagging in hosted databases

· Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.)

· Determine the most effective and efficient way to complete tasks and meet client expectations with available resources

· Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering

· Perform quality control of work product including production QCs, metadata population checks etc.

· Provide formal class room based training to other team members on E-discovery applications and concepts

· Participate in regular policy and procedure review meetings with other team members

· Assist Operations management with various administrative tasks (e.g., scheduling)

· Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency

· Assist Operations management with planning and documentation of Operations policy and processes

· Conduct and participate in knowledge sharing sessions organized by Operations team from time to time

· Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc.

· Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)

· 3-7 years of related E-Discovery or strong database/scripting experience

· Experience working under tight deadlines in fast-paced data production environments

· Excellent verbal and written communication skills

· Strong analytical and problem-solving skills

· Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)

· Knowledge of general database, networking, and file-systems concepts

· Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office

· Ability to perform troubleshooting and learn customized proprietary software

· Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)

· E-discovery products’ certifications are an added advantage

· Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)

· Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals

Work timing:

· Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, 9 PM – 6 AM (timings may vary depending on business requirement)

· Permanent Shift: 9 PM – 6 AM