Application Support Engineer

About company:

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management.

Role Overview:

As a part of Global Support Services, the Application Support Engineer will technical support key eDiscovery systems including industry wide applications as well as a suite of internal solutions that set Consilio as the leader in what we do.  his role requires a strong aptitude for troubleshooting, independent problem-solving, and a solid understanding of enterprise application architecture. The engineer will work both independently and collaboratively within a global team to ensure application stability, performance, and continuous improvement.

• Troubleshoot and resolve complex application issues across multiple layers (web server, application server, database).
• Monitor and maintain uptime, scalability, and performance of eDiscovery platforms and custom-built solutions.
• Analyze logs and system behavior using tools like Event Viewer, IIS Manager, and SQL Server Management Studio.
• Respond to support tickets within defined SLAs, providing clear communication and effective resolutions.
• Collaborate with cross-functional teams including Data Operations, Project Management, DBA, and Infrastructure.
• Document troubleshooting steps, solutions, and best practices
• Continuously learn and adapt to new technologies and internal tools.
• Use scripting and query languages (e.g., PowerShell, T-SQL, JavaScript) to automate tasks and solve unique problems.
• Participate in after-hours testing and support rotations as part of a 24/7 global support model.

Education:   

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

Experience:  

• 4+ years of experience in technical support or application engineering roles.
• 3+ years of experience with Relativity or similar eDiscovery platforms.
• Proficient in Microsoft SQL Server, with the ability to write basic to intermediate T-SQL queries.
• Comfortable working in Linux environments, including use of the command line interface (CLI).
• Practical experience with scripting tools such as PowerShell and RegEx for automation and troubleshooting.
• Skilled in using diagnostic and administrative tools such as Event Viewer, IIS Manager, and SQL Server Management Studio.

Consilio’s True North Values

• Excellence
  We strive to make every client our advocate
• Passion
  We DO because we CARE
• Collaboration
  We win together through teamwork and communication
• Agility
  We flex, adapt and embrace change
• People
  We value, respect and invest in our teammates
• Vision
  We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.