Team Lead, Data Operations

About the company 

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. 

Role Overview

The Data Operations Team Lead is a pivotal role as a first line leader ensuring that data processing and hosting services’ delivery, to Consilio’s clients are met in a timely and efficient fashion. Their responsibilities range from day-to-day work order handling to employee performance management. Their expertise as an escalation point for Data Operations team is typically driven by their deep understanding of eDiscovery domain and Consilio Data Operations processes.

• Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects
• Escalate and resolve technical issues with IT support teams
• Interact with project managers on eDiscovery project schedules and delivery estimates
• Prioritize tasks for assigned projects and ensure coverage from his/her team members
• Guide seniors and consultants by providing them timely feedback as part of performance management
• Manage a team of 6-9 associates
• Report on project status and creating templates as required
• Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts
• Delegate, to train and provide opportunities to juniors in the team, mini projects and tasks
• Mastery over various ESI discovery data processing and hosting platforms
• Responsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his/her team members
• Support Project Management organization by responsiveness to E-discovery requests and process adherence
• Prepare high impact incident reports
• Be cognizant of and act on measurement metrics like utilization, quality, productivity
• Collaborate with IT and product management to test new application upgrades and major enhancements
• Enhance training module to suit changing skills matrix for the team
• Train the trainers in the team on standard protocols and product knowledge
• Build new sub-teams on new processes – hiring, grooming, process documentation, quality control design etc
• Participate in regular policy and procedure review meetings with Operations leadership
• Conduct and participate in knowledge sharing sessions organized by Operations team

• Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
• An MBA qualification would be preferred
• 6-9 years of related E-Discovery or strong database/scripting experience
• Experience working under tight deadlines and unstructured situations
• People/Team management experience
• Ability to assess team members and provide timely feedback (positive/negative) on performance
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)
• Knowledge of general database, networking, and file-systems concepts
• Expert to Master level certifications on E-discovery standard products
• Ability to perform troubleshooting and learn customized proprietary software
• Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, Reveal, ECapture, Attenex Workbench, LAW, Autonomy, Clearwell, Stratify, etc.)
• Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.) and leading Text Editing tools like Ultraedit, Notepad++

Work timing:

• Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, (timings may vary depending on business requirement)

Why Join Us: 

• Be part of a collaborative and innovative work environment. 

• Opportunity for professional growth and development. 

• Competitive salary and benefits package. 

• Contribute to shaping the future of our software development processes. 

Consilio’s True North Values 

Excellence - We strive to make every client our advocate 

Passion - We DO because we CARE. 

Collaboration - We win together through teamwork and communication. 

Agility - We flex, adapt and embrace change. 

People - We value, respect and invest in our teammates. 

Vision - We create clarity of purpose and a clear path forward