Hosting Analyst

The Hosting Analyst will perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.

Responsibilities:

· Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.

· Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.

· Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate.

· Conduct quality control evaluations of each process performed.

· Work effectively as part of a project team.

· Solve basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors.

· Perform end-to-end document productions.

· Assist with the resolution of any software issues related to the supported applications.

· Provide support for escalated service requests, including problem identification and resolution.

· Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization.

· Ensure compliance with policies and procedures.

· Provide assistance and guidance to other team members.

Requirements:

· BA/BS degree, 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters preferred.

· Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).

· Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.

· Customer service oriented, willing to work additional hours as necessary including weekends.

· Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.

· Proficiency in MS Office applications and operating systems preferred.

· Experience with software applications common to the eDiscovery process including processing and hosting tools.

· Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment.

· Maintains high quality standards and attention to detail in work product.

#LI-Remote