ServiceNow Administrator

About the company 

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. 

Position Overview:

Global Enterprise Organization seeks a fulltime ServiceNow Administrator to join our exciting team. The Administrator will be responsible for providing continuous service improvements and it is essential for you to have a deep understanding of ServiceNow CMDB platform and working knowledge of other modules such as Incident Management, Change Management and Problem Management. Your responsibilities will include hands-on technical expertise to support CMDB initiatives, and working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization.

• Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
• Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure.
• Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
• Collaborate with ITOM, ITSM, cloud, and infrastructure teams to onboard new CI types and discovery sources.
• Support audits, compliance, and risk initiatives by ensuring CMDB data aligns with required controls and evidence needs.
• Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.
• Responsible for CMBD support and participate in platform upgrades, patches, and CMDB-related testing and validation activities
• Create and maintain process and knowledge documentation for CMDB
• Identify and implement continuous improvements to CMDB processes, automation, and data consumption.

Requirements:

• BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
• 3-5 years of IT administration
• At least 2–4+ years of hands-on experience administering ServiceNow CMDB and Discovery.
• Demonstrate understanding of complex problem-solving techniques dealing with infrastructure support.
• Experience supporting Incident, Request, Problem, and Change processes that rely on CMDB data
• Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.

Other Skills

• Industry recognized certifications (ServiceNow Admin certifications)

• Reasonable level of experience with automation and/or scripting

• A strong desire to make a difference.
• Able to set objectives, meet deadlines and work under pressure in a fast moving business
• Excellent interpersonal and communication skills.
• Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
• Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
• Excellent organizational and project management skills.
• Strong problem-resolution skills.
• Must be detail-oriented and a team player.
• An understanding of general infrastructure administration support
• Experience with some of the following areas / concepts: 
  • Windows Server and Linux operating systems 
  • Active Directory (maintenance, group policy, permissions) 
  • VM server creation
  • Enterprise storage systems 
  • Physical server class hardware
  • Data center operations 

Shift Timings - 7PM IST To 4PM IST

Consilio’s True North Values 

Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter.

Collaboration | Treat everyone with respect​. Welcome diverse views​. Partner across geographies, generations, and teams. Rally around final decisions.

Innovation | Always be curious (ABC)​. Challenge the status quo​. Experiment and fail forward​. Build for the future.

Grit | Focus on what matters​. Work with passion and persistence. Think like an owner​. Deliver results you’re proud of.​