Senior Business Analyst

Our Business Analyst plays a vital role as the "glue" in our project/task team. As our primary inhouse
client advocate, the Business Analyst works closely with the stakeholders, technical
team, and SMEs to lead and facilitate discussions to understand the client's needs, ask clarifying
questions, discuss alternative scenarios, and turn them into requirements. Once the
requirements are captured, the Business Analyst will work closely with our technical team
(product owners, project manager, development manager, and technical lead) to help design
and develop a solution to meet the client's requirements. Throughout the project's life, the
Business Analyst's primary responsibility is representing the client and ensuring all deliverables
align with the project's vision. This involves working with virtually every member of the project
team, both internal and client-facing, to facilitate communication, review the quality of
deliverables, and ensure project success.

To be successful as a Business Analyst, you should be a self-driven and curious person with
great attention to detail. Since the Business Analyst role is the "glue" for all projects, strong
verbal and written communication skills are a priority, has the ability to work with a vast array
of project team members. More importantly, one must have and interest in problem-solving, a
positive attitude, and a willingness to learn. Ultimately, working as a Business Analyst, you will
learn to quickly break down and understand varying business processes, help to identify gaps or
areas for improvement in those processes, and then translate those into requirements via
visual and written documentation. Because our clients span a wide range of internal
organizational styles, no two projects are the same, and Analyst bridges the gap between
operational and technical resources. Our Business Analysts should be able to follow our
standard project processes and adjust those processes on the fly to meet the needs of the
client or project.

Assist the Business Analyst team in working with the client to:
• Assess, research, analyze and document sponsor/stakeholder/request needs.
• Identify and diagnose business problems and potential solutions.
• Develop and maintain project documentation related to the business requirements (for
example, User requirements, use cases, wireframes, process flows, site maps, etc.)
• Develop and maintain a strong relationship with internal/external team members.
• Identify issues in a project and escalate/manage resolution as required.
• Coordinate and provide support to the business with the process implementation.
• Advocate for clients during Sprint cycles to govern workstreams, compliance to
requirements, and ensure timelines.
• Assist with organizing UAT structure, testing, goals, and results.
• Provide timely updates and communication to entire project/task team.

Work with our internal project team to:
• Represent the client in all aspects of a project.
• Support the team in planning, development, stabilization, and deployment of user
requirements to the overall workflow.
• Support the team in identifying potential solutions, roadblocks, and issues.
• Review user requirements with the technical team at the start of the project to ensure
they understand the project requirements
• Identify and escalate gaps in the proposed solution to ensure we are meeting all client
requirements.
• Check-in with the support development team to answer any questions and help clear
roadblocks.
• Perform quality assurance testing on all deliverables before releasing them to the client.
• Provide knowledge transfer and training as needed to assist with the transition to other
internal teams.
• Audit and improve internal processes as needed.

Bachelor’s degree or related work experience
• 4+ years experience as a Business Analyst or similar role
• Experience using Jira or equivalent software planning system
• Assess, research, analyze and document sponsor/stakeholder/requester needs
• General understanding of Agile and Sprint organization and planning
• Develop and maintain project documentation related to the business requirements (for
example, User requirements, use cases, wireframes, process flows, modeling, etc.)
• Experience in process design, including developing and executing process improvements
• Experience with Replicon, a plus

Other Requirements:
•Project Management experience and knowledge desired
•Experience in eDiscovery not required but preferred
•Experience and knowledge with coding and SQL queries a plus
•Knowledge of software development life cycle (SDLC) methodologies; programming logic and work-flow concepts; and test planning, coordination and execution
•Proficient in Microsoft Suite of Products (Power BI, Excel, OneNote, Teams, etc.)