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- Shaping the technical vision for the software project, system or platform, including architecture, design and development.
- Collaborates with project stakeholders to gather project requirements to develop or improve company products, systems, or technical processes or solutions.
- Researching and evaluating new technologies, languages, and design patterns.
- Develops a project scope or execution plan based on project stakeholder feedback and assess ricks, challenges and...
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· Become a subject matter expert on Consilio’s Digital Enterprise Platform, including but not limited to features, integrations, and data management
· Gain deep knowledge of enterprise data platforms such as M365 and Google including their associated challenges with emerging data types
· Work with IG, Operations, Project Management, and Analytics resources to design documented workflows around data promotion, data management and data...
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- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with clients on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to...
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- Continuously monitor the health, availability, performance, and capacity of infrastructure, network, server, storage, cloud, application, and environmental services using approved monitoring and observability platforms.
- Validate, correlate, prioritize, acknowledge, and triage alerts based on business impact, severity, service dependencies, and documented operating procedures.
- Perform first-level troubleshooting and approved remediation, including service or job restarts, basic connectivity checks, log review,...
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Management of Projects
- Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort,...
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- Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems
- Worth with other cross-functional teams to support new features, enhancements and upgrades
- Understand new application features and unused module functionality to drive platform expansion and adoption
- Create and maintain process and knowledge documentation needed for other Application Admins and/or end users
- Generate and analyze reports on application usage, performance, and issues to inform decisionmaking and improve efficiency
- Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for
- 2+ years of IT experience on...
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• Content systems and governance.
Build, govern, and maintain our voice & tone, terminology standards, and content pattern libraries that span our portfolio. And drive their adoption across internal and partner teams.
• Content strategy for AI-assisted experiences.
Our products increasingly incorporate AI-driven capabilities. Lead how our products explain what AI did, how confident it is, and where human...
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· Own end-to-end design for one or more product areas, from problem framing through delivery and post-launch iteration
· Partner closely with Product and Engineering to shape solutions early, not just execute on requirements
· Translate in-flight product strategy into journeys, information architecture, and interaction patterns
· Define the...
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Power Platform Administration
- Administer and manage Microsoft Power Platform environments through the Power Platform Admin Center.
- Configure and maintain tenant-level settings, governance policies, security roles, DLP policies, and environment strategies.
- Create, manage, and support Power Platform environments for development, testing, and production.
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User Access Management
- Administer user accounts within the ServiceNow platform.
- Provision, modify, and deprovision user access based on approved requests.
- Assign appropriate roles and group memberships according to job responsibilities.
- Ensure timely removal of access when users transfer roles or leave the organization.
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What you'll own
- Aurora's Platform product strategy - a multi-year point of view on what the platform becomes, grounded in the legal technology market, client economics, and where AI genuinely changes legal work rather than decorating it.
- The roadmap and its outcomes - adoption, retention, expansion, and margin impact, agreed with leadership and reported honestly.
- Multiple pods and their leaders, including [Director, Third-Party Integrations] and platform, reporting, and core experience areas.
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What you'll own
- Product strategy and roadmap for your area - a clear point of view on where the product goes over the next 12–24 months, backed by market evidence, customer research, and business economics.
- Product execution working alongside engineering, design, and delivery. You set the standard for how the work is done, not just what gets shipped.
- Sales readiness– including sales and market enablement in partnership with the customer success and sales...
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What you'll own
- Product strategy and roadmap for your area - a clear point of view on where the product goes over the next 12–24 months, backed by market evidence, customer research, and business economics.
- Product execution working alongside engineering, design, and delivery. You set the standard for how the work is done, not just what gets shipped.
- Sales readiness– including sales and market enablement in partnership with the .
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What you'll own
- Product strategy and roadmap for your area - a clear point of view on where the product goes over the next 12–24 months, backed by market evidence, customer research, and business economics.
- Product execution working alongside engineering, design, and delivery. You set the standard for how the work is done, not just what gets shipped.
- Sales readiness– including sales and market enablement in partnership with the customer success and sales...
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What You'll Own
Market Strategy & Analysis
- Lead competitive intelligence, market sizing, and segmentation analysis that directly informs roadmap prioritization and portfolio strategy
- Build repeatable frameworks for tracking market dynamics, buyer needs, and competitive positioning
- Translate market insight into inputs product...
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Information Governance & Records Retention Operations (50%)
- Manage day-to-day information governance and records retention activities.
- Coordinate records requests, retention reviews, disposition projects, and operational workflows.
- Support physical and electronic records management initiatives.
- Manage case intake, service requests, help desk tickets, work orders, and tracking activities.
- Perform quality control reviews to ensure accuracy and completion of records-related tasks.
- Coordinate with records storage vendors, internal stakeholders, and operational teams.
- Drive initiatives aimed at reducing physical records inventories, eliminating unnecessary storage, and supporting long-term program sunset...
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Messaging and Positioning:
- Develop compelling, persona-based messaging and supporting materials that effectively communicate Aurora suite benefits to legal professionals and corporate clients.
- Conduct customer interviews and stakeholder sessions to deliver market insights internally and ensure customer voice is reflected in all marketing materials.
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Own and define the Salesforce architecture roadmap, ensuring alignment with enterprise technology and business strategies.
Design scalable solutions leveraging Salesforce OOTB features and capabilities, including Flows, Dynamic Forms, Approval Processes, OmniStudio, Einstein AI, and Platform functionality before considering custom development.
Evaluate, recommend, and implement Salesforce AppExchange applications, managed packages, and third-party plugins to maximize business value while minimizing technical debt.
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• Building and nurturing relationships with General Counsel, Heads of Legal, Legal Operations leaders and senior business stakeholders across Hong Kong and Asia.
• Owning the full business lifecycle from prospecting through to closing.
• Developing tailored legal resourcing, consulting and transformation solutions.
• Advising clients on legal operations, legal transformation and legal department optimisation initiatives.
• Engaging with legal operations leaders regarding technology adoption, workflow improvement and service delivery models.
• Leveraging knowledge of legal technology platforms including CLM, contract lifecycle management, matter...
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
