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- Responsible for supporting the company’s Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, Network and Storage infrastructure.
- Ticket management and end to end ownership of tickets
- Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and gain knowledge of the company’s systems
- Handle daily support for all areas of Infrastructure.
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Essential Responsibilities:
- Relativity
- Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities
- Independent Contributor
- Proactively identify places to contribute to and drive process improvement
- Troubleshoots problems, identifies root causes, and enacts best path forward
- Implement complex Data Analytics workflows with no oversight
- Take ownership of large-scale complex projects, from beginning to end
- Directly lead complex or high-profile Technology Assisted Review projects
- Subject matter expert (SME) and Consultant
- Present to clients and internal teams as an SME on all analytics...
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· Works internally with colleagues and with clients in the planning and execution of data preservation using the most appropriate and legally defensible solutions
· Lead and participate in client calls, as necessary, displaying consultative and confident approach to calls
· Ability to work independently on-site on small to medium sized engagements
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- Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups.
- Responsible for all phases of the project lifecycle which include requirements definition, solution design, 1application development, and system testing.
- Analyze end user data needs and develop user-oriented solutions which interface with existing applications.
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- Database Installation & Configuration: Install, configure, and upgrade SQL Server instances (all versions) across various environments (Dev, QA, UAT, Prod).
- Performance Tuning & Optimization: Monitor database performance, identify bottlenecks, and implement solutions for query optimization, indexing strategies, and database configuration to ensure optimal performance.
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- Relativity Expertise
- Deep knowledge of dtSearch syntax, including formatting and search limitation nuances
- Use proper dtSearch formatting to create proper Search Term Reports
- Create complex searches with multiple conditions accurately and without error
- Run Structured Analytics Sets in accordance with SOP
- Service Desk or other Ticketing System
- Utilize ticketing system to pick up, track, and complete requested tasks
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· Works out of the Chicago office to manage the remote mobile device collection kits including tracking, flashing new base images to the devices, kit digital sanitization, and deploying as requested
· Assist examiners working remotely with accessing department infrastructure and hosts
· Support directed initiatives to increase the operational efficiency of the department
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- Relativity:
- Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities
- Independent Contributor:
- Proactively identify places to contribute
- Troubleshoots problems, identifies root causes, and enact best path forward
- Responsible for executing complex Data Analytics workflows
- Responsible for executing large-scale complex projects
- Responsible for executing complex Technology Assisted Review projects
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The Manager, Talent Solutions (Client Solutions) is responsible for strategizing commercially with clients and the New Business team, account management, and collaborating with the People & Development team to match candidates with clients.
The Manager, Talent Solutions will also:
- Communicate with New Business team and clients to match candidates to opportunities and fulfill client requests.
- Utilize Salesforce to input new client orders.
- Collaborate with and educate the People & Development team to build a solid pipeline of...
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Who We’re Looking For
The ideal applicant for this position has/is the following:
- EDUCATION
- Bachelor’s degree or higher (any discipline).
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Ownership & Strategy
· Lead UX for critical product areas across Consilio’s platform, including AI driven workflows and enterprise legal solutions
· Own the end to end product design process from concept through delivery and post launch iteration
· Translate evolving product strategy and business goals into user journeys, information architecture, and interaction...
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- Customer Satisfaction
- Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
- Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
- Assistance with logging into the system, navigating the interface and performing...
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- Work at direction of PMO project managers
- Responsible for maintaining organization of cases
- Case closure
Additional Responsibilities/Details:
- Utilize off-the-shelf and proprietary data collection, analysis, and reporting tools
- Support other team members with training and education to encourage best practices and high-quality service
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Management of Projects
- Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort,...
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- Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.
- Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflows; understand SNOW related upgrades and patches...
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Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.
· Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflows;...
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Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan...
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Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing
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Responsibilities
Project Execution & Delivery
- Creates and maintains detailed project schedules, including activities, dependencies, effort, duration, and resource requirements, across multiple simultaneous AI projects.
- Tracks deliverables, action items, risks, decisions, and dependencies, ensuring owners follow through and projects stay on track.
- Establishes mechanisms for predictable, consistent status reporting to leadership and stakeholders.
- Challenges teams when commitments slip and takes appropriate action to unblock progress.
Cross-Functional Collaboration
