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What you’ll be doing
1. Supporting Client Solutions & Sales Activity
- Support day-to-day sales and client engagement activity across Singapore & Asia.
- Assist with client outreach, follow-ups, and coordination of meetings.
- Help prepare client materials...
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- Support account planning and execution for an assigned portfolio; track actions, owners, and follow-through.
- Maintain CRM accuracy, hygiene, and reporting to ensure reliable visibility into account activity, pipeline, and outcomes.
- Identify, document, and help qualify upsell and cross-sell opportunities; surface insights to account owners and partners.
- Coordinate delivery alignment and client communication across...
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Client & Solution Engagement
- Support discovery workshops and client requirements gathering for migration, AI extraction, and related data services engagements.
- Act as a client facing subject matter expert for migration design, validation approaches, and legal technology workflows.
- Support technical scoping and solution definition for prospective and active client engagements.
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· Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records.
· Upload and download client data from internal and external servers ensuring proper archival backups are completed.
· Track evidence through hard copy Chain of Custody records when required.
· Manage onsite and offsite storage of all...
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Platform Ownership & Technical Administration
- Serve as the primary technical owner and site administrator for the Qualtrics XM platform.
- Administer users, roles, permissions, libraries, workflows, dashboards, and governance standards.
- Ensure platform stability, data integrity, scalability, and performance across all programs.
- Own release...
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Responsibilities:
· Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.
· Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
· Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate.
· Conduct quality control evaluations of each process performed.
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Management of Projects
- Creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements
- Manage multiple portfolios of project and program management services including analysis, execution, and delivery of projects across the enterprise.
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Protect Existing Business and Grow Total Account Revenue
SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account. This includes but is not limited to the following activities:
· Serve as the central point of contact for account information, issue escalation and resolution and relationship management.
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- Administering, managing, and reporting on revenue metrics and sales KPIs
- Coordinating revenue forecasting and target-setting processes used within the sales organization; establishing high levels of quality, accuracy, and consistency
- Conducting various analyses to gain deeper insights into business
- Assist with maintaining the functional areas of data management, forecasting, opportunities, dashboards, and reports, and...
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Product Marketing Video Creation
- Create short-form product marketing videos that showcase Consilio’s technology, product capabilities, platform enhancements, and client-facing solutions.
- Translate complex product features into simple, compelling visual stories for executive, buyer, sales, and client audiences.
- Develop snackable videos for LinkedIn, website pages, product launch campaigns, email, sales enablement, internal training, and event promotion.
- Create a repeatable style and production approach for product videos that can scale across launches, releases, and ongoing marketing...
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· Monitor vertical pipeline health and support pursuit teams with insights, content, and subject matter expert (SME) matching.
· Provide pursuit support and coordination to improve preparedness, responsiveness, and follow-through across active opportunities.
· Deliver just-in-time enablement and reinforce vertical messaging in the field through materials, guidance, and coordination with sales leadership.
· Capture delivery insights and client feedback; document learnings and help route structured input to inform offering refinement.
· Activate internal vertical community rituals and share best practices; curate reusable...
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· Lead strategic account planning and establish clear governance for assigned premier/strategic accounts.
· Drive retention, expansion, and client satisfaction across the assigned account portfolio.
· Build and maintain executive-level client relationships; influence key stakeholders and decision makers.
· Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution.
· Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships.
· Represent Account Management in...
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- Research and identify potential clients, including law firms and corporate legal departments.
- Conduct targeted outreach via phone, email, LinkedIn, and other platforms to schedule introductory meetings.
- Qualify inbound leads and coordinate with senior sales executives to drive opportunities through the pipeline.
- Lead initial discovery conversations to understand client needs and position solutions effectively.
- Maintain accurate and up-to-date client information and activity in Salesforce.
- Assist with preparation of pitch decks, sales collateral, newsletters, and proposal...
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❖ Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for...
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- Create reports by analysing data from multiple sources for various stakeholders
- Lead the development of dashboards, reports, and data models to support business strategy
- Perform deep-dive analysis to uncover trends, anomalies, and opportunities
- Collaborate with cross-functional teams to define KPIs and reporting standards
- Ensure data integrity and consistency...
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- Research and identify potential clients, including law firms and corporate legal departments.
- Conduct targeted outreach via phone, email, LinkedIn, and other platforms to schedule introductory meetings.
- Qualify inbound leads and coordinate with senior sales executives to drive opportunities through the pipeline.
- Lead initial discovery conversations to understand client needs and position solutions effectively.
- Maintain accurate and up-to-date client information and activity in Salesforce.
- Assist with preparation of pitch decks, sales collateral, newsletters, and proposal...
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- Responsible for supporting the company’s Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, Network and Storage infrastructure.
- Ticket management and end to end ownership of tickets
- Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and gain knowledge of the company’s systems
- Handle daily support for all areas of Infrastructure.
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Essential Responsibilities:
- Relativity
- Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities
- Independent Contributor
- Proactively identify places to contribute to and drive process improvement
- Troubleshoots problems, identifies root causes, and enacts best path forward
- Implement complex Data Analytics workflows with no oversight
- Take ownership of large-scale complex projects, from beginning to end
- Directly lead complex or high-profile Technology Assisted Review projects
- Subject matter expert (SME) and Consultant
- Present to clients and internal teams as an SME on all analytics...
