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· Process Optimization:
Support the execution and continuous improvement of the eDiscovery program, processes, and SOPs.
Identify and implement improvements to legal workflows, matter management, Legal Hold processes, and other operational functions.
· Technology Management:
Execute recurring operational tasks: monitor the eDiscovery mailbox; manage legal hold communications; support collection workflows; and promptly escalate issues to senior team members.
Administer legal technology platforms (e.g., Exterro, legal hold management systems), including matter setup, custodian updates,...
Responsibilities:
- Provision and maintain end user hardware (laptops/desktops/workstation/mobile devices) using Intune MDM and local device cloning/provisioning tools
- Package, deploy and maintain third party applications on end user hardware using Intune MDM
- Troubleshoot/resolve issues in a timely manner on end user devices (laptops, desktops, mobile phones, etc.)
- Manage users, groups and devices with on-premises Active Directory and Entra ID including Group Policy Management
- Participate in maintenance and configuration of VDI platforms such as Windows 365, Azure Virtual Desktop and Omnissa Horizon
- Monitor and respond to electronic tickets and phone calls from internal and external clients for both...
- Develop, maintain and implement detailed test plans, test cases, and test scripts to ensure compliance with system specifications.
- Execute manual and automated testing, including functional, integration, regression, scale, and performance testing.
- Design and execute test cases to validate data accuracy, completeness, and consistency within the data warehouse.
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- Maintain and update documentation within the centralized Document Management System (SharePoint).
- Track document status across lifecycle stages: draft, review, publish, update, deprecate, archive.
- Ensure version control and change logs are accurately maintained.
- Tag and format documents for optimal retrieval by AI systems (AskLio, ServiceNow, Atlas).
- Convert technical content into...
- Assist with implementation, process creation, and documentation of Nuix environment.
- Work within a project timeline, achieving milestones throughout the process
- Respond to internal client requests for Nuix-related discovery support, serving as a subject matter expert (SME) in Nuix
- Facilitate the loading and processing of data in the Nuix environment, addressing processing errors and other data issues
- Generate search term hit reports and other discovery workflow reports for client and counsel
- Provide high-quality,...
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture...
What You’ll Do:
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
What You’ll Do
- Become a subject matter expert on Consilio’s Digital Enterprise Platform, including features, integrations, and business impact.
- Lead technical conversations during sales calls, demos, and proposal meetings.
- Collaborate with Sales Directors, engineers, product teams and other internal subject matter experts to design client-specific solutions.
- Present complex technology in a clear, compelling way to both technical and non-technical audiences.
- Qualify prospects, manage a robust pipeline of opportunities from identification through close, and execute strategic outreach using CRM tools.
- Balance the need to close...
- Research and identify potential clients, including law firms and corporate legal departments.
- Conduct targeted outreach via phone, email, LinkedIn, and other platforms to schedule introductory meetings.
- Qualify inbound leads and coordinate with senior sales executives to drive opportunities through the pipeline.
- Lead initial discovery conversations to understand client needs and position solutions effectively.
- Maintain accurate and up-to-date client information and activity in Salesforce.
- Assist with preparation of pitch decks, sales collateral, newsletters, and proposal...
- Develop and articulate a clear grasp of legal advisory and eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter...
- Identifying, developing and managing client relationships in the WA legal market to win and expand business
- Conducting business development activities including focused outreach, arranging client visits and pitches and following up on sales opportunities and leads
- Locates or proposes potential business opportunities by contacting potential clients, discovering and exploring opportunities
- Closes new business opportunities by coordinating and negotiating...
- Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects
- Escalate and resolve technical issues with IT support teams
- Interact with project managers on eDiscovery project schedules and delivery estimates
- Prioritize tasks for assigned projects and ensure coverage from his/her team members
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Management of Projects
- Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort,...
Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan...
· Develop and articulate a clear grasp of legal advisory and eDiscovery services.
· Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
· Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
· Work in partnerships with internal subject matter experts to capture and maximize revenue...
- Creates and maintains project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements
- Communicates appropriately, clearly, and effectively with project team, implementation partner(s), internal operations, and executive leadership
- Understands internal service level commitments and turnaround times and sets expectations appropriately
- Makes informed decisions on how to set expectations through...
System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...
- Expertise in NetSuite Procurement modules and ServiceNow capabilities.
- Understand priorities for IT (Hardware, Software and Professional Services) related requirements and follow purchase procedures on compliance and spend limits.
- Manage Purchase requisitions and work towards release of POs on time to suppliers.
- Develop sourcing plan and co-ordinate with suppliers for completion for low value...
• 3x Daily In Office presence. Location: Armonk NY
• Work at direction of General Counsel and Attorneys
• Initiation of claims work, research and information gathering.
• Litigation matter tracking
• Responsible for the initial draft of attorney response letters
• Organize exhibits for depositions, hearings and trials
Additional Responsibilities/Details:
• Draft hearing outlines
• Schedule court reporters for depositions
• Complete projects assigned by attorneys and paralegals
• Support other team members with training and education to encourage best practices and high quality service
- Managing process and tracking of employee interviews and document collection on various projects;
- Assisting with internal reporting on ongoing projects and workstreams
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Developing and managing relationships with internal teams
- Defining, communicating, implementing and monitoring quality standards on all project deliverables
- Planning and managing internal and external project communications, ensuring effective exchange of project information and...