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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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Client & Stakeholder Engagement
- Support end-to-end handling of client security enquiries, including analysis, drafting, review, and submission of responses
- Collaborate with internal stakeholders (security, legal, IT, product, and operations teams) to ensure accurate and consistent responses
...
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- Customer Satisfaction
- Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
- Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
- Assistance with logging into the system, navigating the interface and performing...
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❖ Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for...
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Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project...
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System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...
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Assist the Business Analyst team in working with the client to:
- Assess, research, analyze and document sponsor/stakeholder/request needs.
- Identify and diagnose business problems and potential solutions.
- Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
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What You’ll Do
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
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Project Leadership & Management
- Lead project management for CLM engagements, from initial scoping and planning through execution and post-implementation review.
- Oversee timelines, resource allocation, risk management, and deliverables to ensure project milestones are met.
- Serve as the primary client point of contact, managing communications, expectations, and relationship building to foster long-term client partnerships.
Implementation Leadership &...
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- Support account planning and execution for an assigned portfolio; track actions, owners, and follow-through.
- Maintain CRM accuracy, hygiene, and reporting to ensure reliable visibility into account activity, pipeline, and outcomes.
- Identify, document, and help qualify upsell and cross-sell opportunities; surface insights to account owners and partners.
- Coordinate delivery alignment and client communication across...
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- Must be able to take the lead on Kubernetes infrastructure setup and automation deployments of clusters, nodes, pods, containers
- Lead bringing cloud management techniques and technologies to our on-premises datacenters globally
- Effective communication. Whether working as a group or independently.
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