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What You’ll Do:
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
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- Effective communication. Whether working as a group or independently.
- Constant learning of new technologies
- Proactive administration and maintenance of managed systems.
- Following a standard change control protocol.
- Creation and maintenance of documentation that covers the lifecycle of such systems.
- Lifecycle management of the various components used.
- Prototype and research new concepts or technologies for use within automation.
- Analyze and report on requirements in response to projects or tasks assigned to the team.
- Implementing new components and/or scripts for use within our automation platform.
- Project, task, and ticket management.
- Train members of the team, and of other teams, on technologies used...
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· Provide end-to-end oversight of discovery matters and serving as primary client point of contact
· Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
· Manage projects for local and global clients
· Create and maintain project schedules, including...
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You will be responsible for overseeing and executing end-to-end forensic engagements, ensuring the highest standards of technical integrity, legal defensibility, and operational excellence across a wide range of data sources and environments. If required you will prepare technical reports, affidavits, and, where appropriate, deliver testimony.
You will work directly with senior legal teams, executives, regulators, and external counsel, translating complex technical matters into clear, actionable guidance. Acting as a trusted advisor, you will manage...
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This is a role requiring a strategic mindset, strong client engagement skills, and the ability to drive operational excellence.
Client Engagement, Project management & Consulting
· Lead strategic discussions, helping clients navigate cross-border data challenges.
· Act as a trusted advisor to clients,...
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- Shaping the technical vision for the software project, system or platform, including architecture,
design and development.
- Collaborates with project stakeholders to gather project requirements to develop or improve
company products, systems, or technical processes or solutions.
- Researching and evaluating new technologies, languages, and design patterns.
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Responsibilities:
- Demonstrate strong command of legal advisory, legal transformation, and eDiscovery services, clearly articulating Consilio’s value proposition.
- Balance efficient deal progression with a consultative approach that aligns client needs to Consilio’s service offerings.
- Manage a strong pipeline from identification through proactive outreach, industry...
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Responsibilities:
- Demonstrate strong command of legal advisory, legal transformation, and eDiscovery services, clearly articulating Consilio’s value proposition.
- Balance efficient deal progression with a consultative approach that aligns client needs to Consilio’s service offerings.
- Manage a strong pipeline from identification through proactive outreach, industry...
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- Demonstrate strong command of legal advisory, legal transformation, and eDiscovery services, clearly articulating Consilio’s value proposition.
- Balance efficient deal progression with a consultative approach that aligns client needs to Consilio’s service offerings.
- Manage a strong pipeline from identification through proactive outreach, industry events, referrals, and partner engagement, while expanding existing client relationships by driving solution adoption and multi‑threaded engagement across key stakeholder groups.
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Responsibilities
· Develop and articulate a clear grasp of eDiscovery services.
· Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
· Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
· Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
· Manage a healthy pipeline of opportunities from identification through...
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Key Responsibilities
1. Matter Management & Escalation Handling
· Take ownership of matter management and escalation supporting a sales manager’s $10M+ book of business, including high-profile corporate and law firm clients.
· Proactively triage and manage escalations, ensuring swift guidance and decision-making support for the manager.
· Support escalation handling and strategic upselling opportunities for the Growth Zone.
2. Workflow & Cross-Functional Collaboration
· Understand and optimize workflows, working across teams to ensure seamless...
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Management of Projects
- Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort,...
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Core Competencies (based on Consilio’s Values)
• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
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- Assist with implementation, process creation, and documentation of Nuix environment.
- Work within a project timeline, achieving milestones throughout the process
- Respond to internal client requests for Nuix-related discovery support, serving as a subject matter expert (SME) in Nuix
- Facilitate the loading and processing of data in the Nuix environment, addressing processing errors and other data issues
- Generate search term hit reports and other discovery workflow reports for client and counsel
- Provide high-quality,...
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What You’ll Do
- Become a subject matter expert on Consilio’s Digital Enterprise Platform, including features, integrations, and business impact.
- Lead technical conversations during sales calls, demos, and proposal meetings.
- Collaborate with Sales Directors, engineers, product teams and other internal subject matter experts to design client-specific solutions.
- Present complex technology in a clear, compelling way to both technical and non-technical audiences.
- Qualify prospects, manage a robust pipeline of opportunities from identification through close, and execute strategic outreach using CRM tools.
- Balance the need to close...
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- Research and identify potential clients, including law firms and corporate legal departments.
- Conduct targeted outreach via phone, email, LinkedIn, and other platforms to schedule introductory meetings.
- Qualify inbound leads and coordinate with senior sales executives to drive opportunities through the pipeline.
- Lead initial discovery conversations to understand client needs and position solutions effectively.
- Maintain accurate and up-to-date client information and activity in Salesforce.
- Assist with preparation of pitch decks, sales collateral, newsletters, and proposal...
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System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...
