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- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
- Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure.
- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes...
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- Leadership
- In partnership and collaboration with directors, provide leadership and oversight of project teams, including managing team utilization, onboarding, training needs and serving as a primary point of escalation for assigned teams.
- Assuring the success of a project by creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration, and associated resource requirements as well as coaching team members and holding team members...
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· Providing end-to-end oversight of discovery matters and serving as primary client point of contact.
· Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
· Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements.
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Reporting & Dashboard Development:
o Develop and maintain Power BI dashboards tracking O2C performance (AR aging, collections, billing accuracy, DSO drivers)
o Translate business requirements into effective data models and visualizations
o Ensure dashboards are accurate, scalable, and used by stakeholders for...
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Service Delivery & Operations
- Lead and manage teams of attorneys, claims professionals, delivery managers, and coordinators supporting insurance coverage letter drafting engagements.
- Oversee daily operations across multiple clients, ensuring high-quality, timely delivery of coverage correspondence.
- Establish and maintain delivery standards, quality controls, and performance metrics.
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Core Competencies (based on Consilio’s Values)
· Be flexible and embrace change;
· Take ownership for providing outstanding service;
· Value and respect the contributions of others, building trust and relationships with stakeholders;
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Consultancy and Management of Projects
· Lead and support multiple eDiscovery matters, ensuring smooth execution and client satisfaction in collaboration with senior team members.
· Assist with data ingestion and processing workflows, ensuring accurate handling of structured and unstructured data across various platforms and formats.
·...
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- Full account management responsibility for 5 – 10 strategic client accounts
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams (and where relevant, the wider Consilio teams)
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments and Structured Teams)
- Find ways to open doors for the wider Consilio Group services at your...
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- Full account management responsibility for a number of strategic client accounts.
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams.
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments, managed services and legal technology)
- Lead all relationship and sales meetings with your clients, up to GC/Head of Legal...
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· Ensure everyone on the team knows how to follow and use the JIRA workflow.
· Full understanding of the development and QC environments to help guide team to use the proper environment.
· Facilitating scrum events (daily standups, updating the Jira board, driving story point discussion for the boards the SCA is responsible for).
· Coaching the Dev and QC teams in self-organization...
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Provide support to end users of various Corporate System Applications
· Analyze Metrics and reports with operations & finance teams
· Evaluate engagement data to assist with engagement creation
Additional Responsibilities/Details:
· Manage constantly evolving work load
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- Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups.
- Responsible for all phases of the project lifecycle which include requirements definition, solution design, 1application development, and system testing.
- Analyze end user data needs and develop user-oriented solutions which interface with existing applications.
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Assist the Business Analyst team in working with the client to:
· Assess, research, analyze and document sponsor/stakeholder/request needs.
· Identify and diagnose business problems and potential solutions.
· Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
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- Assist in monitoring discovery activity by matter and assist with the execution of day-to-day case management tasks
- Assist in coordinating and monitoring requests from the case team, escalating as needed
- Aide in coordinating with client services as the direction of the PM team to ensure established processes are applied, deadlines are met, and concerns are...
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- Oversight of multiple concurrent review matters and client engagements, ensuring quality, efficiency, and consistency of delivery
- Provide strategic guidance to Review Senior Managers and Managers to ensure adherence to best practices, process consistency, and high-quality outcomes
- Communicate with clients and their counsel as a subject matter expert in Consilio’s process and service offerings
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Project Delivery & Governance
- Lead end-to-end delivery of Ironclad CLM implementations across multiple client engagements
- Define and manage project scope, timelines, milestones, and deliverables
- Monitor project performance, proactively managing risks, issues, and dependencies
- Ensure delivery aligns with agreed Statement of Work (SOW), budget, and quality expectations
Delivery Team Coordination
- Coordinate cross-functional...
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- Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records.
- Upload and download client data from internal and external servers ensuring proper archival backups are completed.
- Track evidence through hard copy Chain of Custody records when required.
- Manage onsite and offsite storage of all evidence.
- Maintain highly...
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Key Responsibilities
Solution Design & Architecture
- Lead end-to-end solution design for Ironclad CLM implementations, including workflows, templates, approval processes, and data models
- Translate client legal, business, and operational requirements into scalable solution architectures
- Define contract schemas, clause libraries, playbooks, and workflow structures
- Ensure designs account for scalability, usability, and long-term maintainability
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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Client & Stakeholder Engagement
- Support end-to-end handling of client security enquiries, including analysis, drafting, review, and submission of responses
- Collaborate with internal stakeholders (security, legal, IT, product, and operations teams) to ensure accurate and consistent responses
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