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- Facilitate Sc rum ceremonies - daily stand-ups, planning, grooming, reviews, and retrospectives with teams, PMs and other stakeholders - Anticipate and deliberately remove obstacles that slow down or prevent teams from delivering sprint goals - Facilitate and guide team discussions, conflict resolution and progress tracking - Adopt, coach, and evangelize Agile values and principles in the team and across the organization - Drive continuous improvement at team and org level by using data/metrics and reporting/feedback - Help the product development teams perform at their best – without compromising Scrum values on teams where you don’t have direct reports - Reinforce customer centric thinking - solve customer’s biggest problems and help build amazing products that delight them - Make your teams better with your contribution - Remove their hurdles and burdens - Voice their problems & needs at the right time and level before they become issues

- Explains complex troubleshooting steps and resolutions to teammates as required.  - Shows a thorough understanding of how to use tools and applications in identifying and solving technical issues and trouble tickets.   - Act as the escalation point for junior-level engineers. - Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications. - Software Administration: Active Directory Users and Computers and Security Group, Citrix and VMWare Horizon, and Microsoft Endpoint Manager. - Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution. - Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management.  Maintain a clean and orderly IT storage area. - Administrative tasks: Attend meetings both locally, and via teleconference.  Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data. - Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs. Additional Responsibilities/Details:   - Ability to work independently and in a team environment; perform follow through on tasks. - Ability to maintain software and hardware inventory. - Ability to multi-task and prioritize/re-prioritize work. - Ability to keep abreast of the latest developments in hardware and software technologies. - Strong sense of self-motivation, analytical skills, organization and attention to detail. - Excellent troubleshooting, problem-solving, and customer service skills. - Ability to interact with clients in a professional manner over the phone, in person, and in writing. - Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users. - Microsoft Office proficiency. - Coordinating and maintaining comprehensive physical asset management of technology equipment. - Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure. - Supporting a remote user base in a multi-location, global environment. - Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees. - Ensuring internal groups are fully coordinated through hardware and software deployment life cycles. - Providing technical/personal mentorship and guidance to team members on a regular basis. - Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project.

- Timely and accurate processing of all vendor invoices and employee expense reports verifying. - Approval of all expenses by a company manager with authorized level of signature authority. - Ensure appropriate compliance with TDS deduction & deposit. - Ensure Invoices are compliant as per local requirement such as GST - Proper center and expense coding within general ledger. - Prepare weekly check runs and match with supporting documentation for supervisor review. - Research AP expense and disbursement issues as required. - Interact and support general accounting staff as required. - Maintain AP files and off-site storage of supporting documentation. - Maintain vendor and employee master data files in system. - Other duties as assigned

1. Audit - Assist in coordination and remediation of all audits including internal, client, and certification audits. - Assist in coordination of enterprise security certifications such as ISO 27001, HITRUST, SOC2 Type2, Cyber Essentials Plus, etc. 2. Incident Response - Assist with incident response program from management of the incident to remediation, reporting and tracking. 3. Client security requests - Work as a team player to contribute towards client security enquiries by working with internal business and support functions. 4. Security and Privacy Impact Assessment - Perform vendor risk and security profile assessments, evaluate vendor responses including the potential for creating action items and maintain records. 5. Business InfoSec Support - Reviewing Business Unit security posture via virtual or on-site visits or walkthroughs as deemed necessary. - Assist in implementing new technologies in collaboration/ coordination with Group security and local / regional IT teams. - Build and maintain workflows and business processes regarding all aspects of responsibilities.

- Maintain the internal Domo platform for Consilio, including creating and updating complex dashboards and reports, and integrating data from various data sources. - Help with the development and implementation of data strategy and governance with our Data Warehouse team. - Implement modifications to data sources to point to rapidly changing data warehouse architecture. - Train internal users on best practices for using the Domo platform and troubleshoot any issues that may arise. - Collaborate with cross-functional teams to understand their data needs and develop solutions to meet those needs. - Developing QA checks to ensure data in Domo systems is accurate. - Assist in cleanup of old Domo cards and dashboards. - Stay up to date on the latest features and functionality of the Domo platform.

- Strategic Systems Architecture Leadership: Develop and oversee the organization's internal systems architecture, ensuring its alignment with present and future business requirements. Formulate comprehensive architectural blueprints integrating diverse technologies and platforms. Lead a governance framework to ensure the security, privacy, and global regulatory compliance of internal data. - Technology Vision and Strategy: Collaborate closely with the Executive Leadership Team, the head of Enterprise Applications, client-facing technology divisions, and internal stakeholders to define and drive the internal technology vision and strategic roadmap. Identify opportunities to harness emerging technologies and innovative solutions to propel business growth and operational efficiency. - Enterprise System Integration: Oversee the seamless integration of diverse enterprise systems (time and workflow management, ERP, HRIS) and components, guaranteeing efficient data interoperability and flow. Address integration complexities and devise solutions promoting scalability, efficiency, and sustainability. - Master Data Governance: Supervise database, data governance, and data warehouse management, encompassing the definition of database components, structures, relationships, security protocols, performance enhancements, and dataset capacities. - Risk Management and Mitigation: Identify potential system architecture risks and vulnerabilities, formulating robust mitigation strategies. Implement security measures safeguarding critical assets and ensuring conformity with relevant regulatory and industry benchmarks. - Performance Enhancement: Continuously monitor and analyze system performance, identifying avenues for optimization and improvement. Devise strategies to bolster scalability, dependability, and overall system performance. Construct strategies for end-user support, troubleshooting, and ongoing maintenance, ensuring optimal service levels that meet both internal and external user expectations. - System Evolution and Upgrades: Lead and orchestrate the prioritization and implementation of system enhancements, including new software, patches/fixes, and upgrades, with minimal impact on end users. Evaluate and assess enhancement applications, prescribing necessary adjustments. Oversee new application development and system maintenance projects, extending support and training as required. - Management Reporting: Provide robust support for all reporting requisites, encompassing the annual and term-based submissions of Management Information Systems (MIS) data. - Strategic Vendor Management: Evaluate and select external vendors, forging a network of trusted technology partners to bolster the organization's systems architecture. Oversee vendor relationships, ensuring the delivery of top-notch products and services. - Technology Innovation and Research: Stay abreast of industry trends, emerging technologies, and leading practices in systems architecture. Evaluate their potential impact on the organization, offering innovative recommendations to drive competitive edge. Lead the streamlining of the technology stack indispensable for application development. - Technology Planning and Documentation: Oversee information management, business continuity planning, quality assurance, user feedback, document repository, and collaboration across Integrated Technology Services. - Champion of Change: Instill and champion a culture of continuous improvement, accountability, positive team dynamics, and cross-functional collaboration.

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact. - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables. - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements. - Developing and managing relationships with internal teams. - Defining, communicating, implementing and monitoring quality standards on all project deliverables. - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables. - Serving as expert on Consilio’s review platforms and proprietary offerings. - Forecasting, tracking and managing project budgets and invoices. - Successfully overseeing multiple, concurrent projects. - Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis. - Developing strong client relationships through collaborative, consultative service. Project Team Leadership: - Leading an assigned team of project managers and project coordinators. - Serve as a point of escalation for junior members of the team. - Managing utilization and project assignment within the project team. - Providing training and supervision for junior team members.

- Collaborate with other team members to design, implement, and maintains the components of Consilio software products. - Understand the architecture, design and implementation of the Consilio Products and making necessary changes to fix any feature or performance issues that may be reported. - Responsible for all phases of the project lifecycle and include requirements gathering, solution design, application development, and system testing.  - Contribute ideas toward the enhancement and/or modification of designs to improve the product. - Implement the features/enhancements and collaborate with other teams (Architecture, QA) Review training materials, documentation, marketing materials for accuracy and contribute to content as needed. - Code automated unit tests for all the changes implemented. - Design and implement scalable and high-performance products. Produce high-quality software.

- Monitor and manage the Data Management ticketing system queue to ensure that tickets are being actioned in a timely manner. - Action review platform deletion tasks from a variety of workflows. - Action network data deletion tasks from a variety of workflows. - Use analytical and problem-solving skills to develop solutions to problems as they are presented. - Use SQL server queries to identify units of work to be completed. - Prioritise tickets based on information from the project management team. - Performing other duties as assigned.

- Manage the monthly revenue close, including contract reviews as needed, accruals, and analysis. As part of this role, you will manage two direct reports. - Lease accounting, including administration of third party tool and review of all monthly close entries. - Other technical accounting areas as needed, including business combinations, bad debt allowance, equity, and impairment testing - Management and coordination of annual audit - Leader in a project to formally design and document our internal controls. - In coordination with Technical Accounting Director, ensure the complete and accurate implementation of all new accounting requirements including drafting technical memos and managing accounting policies, procedures and internal controls - Integral in accounting for acquisitions as well as integrating systems and procedures into existing ones to ensure timely and accurate reporting - Review and create materials and reports for presentation to executives, to drive improvements and insights, and to share financial data with a wider audience - Teaming regularly with various internal organizations to provide financial guidance to management for the evaluation of key business initiatives

- Minimum 3 - 5 years for Engineer experience in IT. - Strong hands-on knowledge of configuration management and deployment tools - Jenkins, GitHub workflows. - Should be experience in developing Continuous integration / Continuous Delivery pipeline (CI/CD). - Experience working on Windows Server – IIS, PowerShell, Services, Troubleshooting. - Experience working on Linux – File system, MySQL, NFS, Shell, Troubleshooting. - Good hands-on knowledge of Microsoft SQL Server script deployment tools. - Excellent teamwork and communication skills.

- Architect, design, administration, maintenance, configuration, and ongoing support of Automation for our Virtual infrastructure. - Recommend actions for performance tuning and capacity planning of existing automated systems. - Analyze system automation requirements in response to projects, resource management, etc. - Develop improved procedures for automation expansion and workflow management, across our various services. - Lifecycle management of our Automation servers, components, and dependent services. - Create technical documentation including design, configuration, and installation, of our Automation platform. - Expansion of Automation and self-servicing for our virtualization services Globally, especially for our Managed Services platform. - Ticket management and end to end ownership of automation related tickets to resolution. - Follow Change Management guidelines for standard\common changes. - Train members of the virtualization team with basic vRealize automation administrative standard operating procedures and troubleshooting. - Assist as necessary with any other assigned duties that may arise.

- Assist with the resolution of any software or hardware issues related to the supported - Provide support for escalated service requests, including problem identification and - Perform data intake, extraction, and processing activities necessary to prepare data for attorney - Prepare document productions for - Maintain technical documentation necessary to make the assigned systems operational and eficient. - Handle digital evidence in accordance with established - Ensure compliance with policies and Procedures - Assist with training for new or changing - Answer and appropriately handle incoming service requests via e-mail, voicemail, phone, IM, and in Escalate problems when appropriate. - Conduct quality control evaluations of each process - Work effectively as part of a project team. - Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats. - Provide assistance and guidance to other team - Stand in for the processing Team Lead when they are out of the - Assist data operations in coordination with development team on requirements gathering and - Design, execute, train and transition new data ops workflows & methodologies on custom - Be responsive to and responsible for technical escalations in data operations work - Liaise with IT and application support on data operations requirements. - Approach all workflows in an analytical manner and think ahead of what errors/issues could be introduced with any steps and provide guidance to management on how to remove these errors/issues. - Conduct technical interviews for prospective new hires. - Plan, design, and implement Relativity data hosting solutions. - Utilize Relativity and Nuix software to manage data collection, data processing, and document Production activities. - Design and implement efficient and defensible workflows within Relativity and Nuix, including data culling, search strategies, and document productions. - Oversee the quality control of eDiscovery deliverables, including data exports, document productions, and privilege logs. - Manage the day-to-day operations (data Loading to Productions) of the data operations function for Relativity. - Provide guidance and training to team members on the effective use of Relativity, Nuix, and other eDiscovery tools.

- Ensure Operations activity progresses as scheduled and required for the eDiscovery projects. - Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift. - Support managers by providing project status and issue reporting as required. - Provide regular project status and issues updates to Operations management team (Global). - Delegate tasks across Operations shifts as required to maintain consistent level of service. - Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management. - Modify and execute complex SQL queries and data file management task. - Track and record project workflow and milestones as required. - Use various ESI discovery data processing platforms to extract text and metadata from electronic documents. - Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes. - Troubleshoot issues that may occur during data loading into hosting platform for review. - Support Project Management by assisting with document searching and tagging in hosted database. - Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.) - Determine the most effective and efficient way to complete tasks and meet client expectations with available resources. - Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering. - Perform quality control of work product including production QCs, metadata population checks etc. - Provide formal classroom-based training to other team members on E-discovery applications and concepts. - Participate in regular policy and procedure review meetings with other team members. - Assist Operations management with various administrative tasks (e.g., scheduling). - Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency. - Assist Operations management with planning and documentation of Operations policy and processes. - Conduct and participate in knowledge sharing sessions organized by Operations team from time to time. - Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc. - Manage the day-to-day operations (Data Loading to Productions) of the data operations function for Relativity.

- Systems Architecture Design and Governance: Develop and maintain the organization's internal systems architecture, ensuring it supports current and future business needs. Create comprehensive architectural plans that incorporate various technologies and platforms. Develop and lead a governance process that ensures security, privacy and global regulatory compliance of internal data. - Technology Strategy: Collaborate with the Enterprise Applications leader, executive team, client-facing technology teams, and other internal stakeholders to define the internal technology strategy and roadmap for the organization. Identify opportunities to leverage emerging technologies and innovative solutions to drive business growth and efficiency. - Team Leadership: Build a strong team of software developers, infrastructure specialists, and data analysts. Provide technical leadership and guidance to team members; ensure the adoption of best practices and adherence to architectural standards and principles. Provide mentorship and guidance to team members, promote knowledge sharing, and facilitate professional development opportunities. Establish and refine goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. - System Integration: Oversee the integration of various enterprise systems (time and workflow management, ERP, HRIS) and components to ensure seamless interoperability and data flow. Identify integration challenges and design solutions that promote efficiency, scalability, and maintainability. - Master Data Management: Oversee database, data governance and data warehouse administration; define database items, structures and relationships; maintain system dictionary; develop and maintain database security procedures; monitor and refine database performance and dataset capacities. - Risk Assessment and Mitigation: Identify potential risks and vulnerabilities in the systems architecture and develop strategies to mitigate them. Implement appropriate security measures to protect critical assets and ensure compliance with relevant regulations and industry standards. - Performance Optimization: Monitor and analyze system performance to identify areas for improvement and optimization. Implement strategies to enhance scalability, reliability, and overall system performance. Develop strategies for end-user support, troubleshooting, and ongoing maintenance with optimal SLAs in line with internal and external user expectations. - System Enhancements: Lead and coordinate the requirements and prioritization of system enhancements for the implementation of new software, patches/fixes, and upgrades with minimal impact to end users. Analyze and evaluate enhancement applications and recommend needed modifications; review new applications development and maintenance of system and programming projects of implement programming projects and provide assistance and training as needed. - Management Reporting: Provide support for all reporting requirements such as annual and term-based submittals of Management Information Systems (MIS) data. - Vendor Management: Evaluate and select external vendors and build a network of trusted technology partners to support the organization's systems architecture. Manage vendor relationships and ensure the delivery of high-quality products and services. - Research and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in systems architecture. Evaluate their potential impact on the organization and recommend innovative solutions to drive competitive advantage. Provide leadership in streamlining the technology stack required for application development. - Technology Planning & Documentation: Coordinate information management, business continuity planning, quality assurance, user feedback, document library and collaboration across Integrated Technology Services. - Change Champion: Champion a culture of continuous improvement, accountability, positive team dynamics, and cross-functional collaboration.

- Fulfill the client’s strategic discovery goals and objectives, as defined by the client in consultation with Consilio - Standardize, coordinate, and facilitate discovery tasks with vendors and other parties - Develop and manage relationships with stakeholders across the discovery workflow - Monitor discovery activity by matter and serve in a consultative role to appropriately limit the amount data collected, processed, and reviewed - Provide guidance and continuity on discovery-related decisions throughout the matter - Provide recommendations on case-specific issues, including complex, large-scale, and non-standard requirements and requests - Participate in matter budgeting, early discovery planning, and overall strategy - Oversee day-to-day evidence management for assigned matters and facilitate adherence to end-to-end discovery processes - Facilitate custodian interviews to identify data sources - Provide recommendations to the discovery team on process improvements and opportunities for spend and risk reduction - Facilitate collection, processing, review, and production workflow enhancements - Ensure process documentation is up to date and available; provide education and support when needed - Understand implications of international collection and address international data issues with the appropriate parties - Serve as a liaison between document review vendors and counsel - Provide guidance to counsel in preparing matter-specific document review protocols - Review ESI protocols and collaborate with counsel to establish standard production specifications - Encourage high-quality work product and a service-oriented approach across the discovery team   Additional Responsibilities/Details:   - Quarterly meetings and reports - Coordinate and facilitate quarterly meetings with key stakeholders and internal counsel to address program-level objectives, including process efficiency and vendor performance - Coordinate and facilitate quarterly meetings with preferred vendors to align and address any performance concerns and process refinements - Facilitate training sessions related to the discovery process, including periodic “refresher” training sessions - Educate outside counsel on client’s discovery process as it relates to specific matters and ensure compliance with Outside Counsel Guidelines  

Responsibilities: - Copying - Scanning - Printing - Shipping and receiving - Picking up and delivering client originals (depending on location)

- Implementing network solutions to meet the organization's requirements. - Configuring and maintaining firewalls, routers, switches, and other networking equipment. - Network monitoring and troubleshooting: Monitor network performance, identify and resolve network issues, and optimize network infrastructure for maximum efficiency and reliability. Conduct regular network assessments to ensure compliance with industry standards. - Network security: Implement and maintain network security measures, including firewalls, intrusion detection systems, and virtual private networks (VPNs). Stay updated with the latest security threats and vulnerabilities and proactively address them. - Collaboration and support: Collaborate with cross-functional teams to support network-related projects and initiatives. Provide technical assistance and troubleshooting expertise to resolve network-related issues for end-users. - Staying current with new technologies and industry developments and making recommendations for improvements. - Providing technical guidance and support to all local teams. - Participating in regular network maintenance and upgrades. - Documenting network configurations and procedures. - Participating in on-call rotation for after-hours support. Other Requirements:   - Must have grown from a technical hands-on perspective up the ranks from networking perspective into positions of more responsibility into a formal management of network role. Candidates without a technical background, a data center background, or strictly an operations background cannot be considered for this role. - Excellent analytical and organizational skills and attention to detail. - Good communication (verbal and written) skills in preparing reports, presentations, and documentation. - Demonstrated ability to work independently and troubleshoot problems with speed and efficiency is required.

- Perform design and operating effectiveness test for IT general controls supporting the organization’s internal control over ISO 27001, HITRUST, SOC2 and NIST framework. - Analyze information security controls to identify vulnerabilities in applications, network infrastructure, and operating systems. - Monitoring the flow of data and the associated information systems to ensure only authorised protocols are implemented. - Performing data analysis and testing of software systems for bugs or errors that could have an impact on operations. - Review, documentation, assessment, and testing of IT General Controls, Application Controls, and IT-dependent manual controls. - Remain up to date on security threats, vulnerabilities and mitigations set forth by IT and security teams to reduce the corporate attack surface. - Work closely with audit and security leadership to ensure cybersecurity and audit policies and practices as defined in global and industry standards are aligned with an appropriate level of risk. - Conduct architecture reviews and identify where security controls must be implemented. - Specify guidance on key risk indicators and ITGC testing methodology, validation and alignment with policies and documentation. - Persuade IT and security teams to adopt cybersecurity controls. - Engage with critical third parties and validate adequate controls are in place.

- Ensure uptime, scalability, and performance of common eDiscovery applications like Relativity and Nuix, plus custom apps/workflows built on top of these platforms - Provide timely responses and resolutions to requesters within defined departmental SLAs - Assist with monthly application testing outside of normal work hours - Create and maintain a catalog of documentation in both written and video formats - Learn functionality and troubleshooting methods for newly developed solutions - Develop and expand your knowledge of T-SQL, PowerShell, etc. to troubleshoot existing issues and create custom solutions to unique problems - Develop your familiarity and knowledge with Consilio systems through daily collaboration with a global team of support engineers and IT Infrastructure team members - Build, install, maintain, document new applications - Serve as an escalation point for our front-line IT & Application Support teams - Provide 24x7 support for critical production systems - Provide technical mentorship and guidance to team members on a regular basis