Job Listings

- Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management. - Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation. - Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate. -

Protect Existing Business and Grow Total Account Revenue SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account.  This includes but is not limited to the following activities: - Serve as the central point of contact for account information, issue escalation and resolution and relationship management. - Map and track whitespace within each account, creating and executing a plan to grow Consilio services accordingly. - Broaden and deepen relationships with each account, asking questions to generate leads with buyers in different business units globally.  - Promote Consilio’s eDiscovery, review, consulting and staffing service lines in all client...

- Customer Satisfaction - Service Level Agreements (SLAs): Ensure 15min response, follow-up and resolution SLAs are being met. - Provide the highest level of customer service to further solidify relationship with Consilio’s COBALT customers by: -

- Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records. - Upload and download client data from internal and external servers ensuring proper archival backups are completed. - Track evidence through hard copy Chain of Custody records when required. - Manage onsite and offsite storage of all evidence. - Maintain highly...

Leadership - - Serve as a point of escalation for junior members of the team. - Provide training and supervision for junior team members. - Motivate to create an environment where employees thrive. - Manage and plan project resources.

Essential Responsibilities:    - Content planning: - Creation of content plans including: - identifying unique and durable messaging aligned to our brand positioning, strategic content pillars, and SEO requirements - defining the balance of channels - mapping out content distribution to a calendar - Working closely with internal subject matter experts to port their knowledge and thought leadership into best practice content - Ensuring other channel activity (PR,...

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in...

- Responsible for supporting the company’s Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, and storage infrastructure. - Ticket management and end to end ownership of tickets. - Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and gain knowledge of the company’s systems. -

What You’ll Do With a passion for helping others and solving problems, you’ll be helping customers on the phone and via email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be hosting customer training sessions on either new user walk throughs or on advanced features such as searching and exports.  When you’re not answering customer questions, you’ll be fulfilling their requests such as account creations and...

- Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies. - Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational...

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements - Developing and managing relationships with internal teams - Defining, communicating, implementing and monitoring quality...

The Consilio Experience Center Concierge will be expected to: - Provide exceptional service to EC guests - Serve as primary point of contact for EC guests before, during, and after their visits - Act as lead onsite manager for the physical experience center in Coconut Grove, Florida, including directing all office management, administrative, print/ship, and facilities activities -

- Ability to review contract instructions from a client and quickly ascertain if any information/ documentation is missing - Strong contract review skills to review a range of commercial contracts and explain any challenges in a clear and concise manner - Ability to follow specific client specific requirements in terms of style, format and positions as set out in any client playbooks or internal client instructions - Partner...

Core Competencies - Be flexible and embrace change; - Take ownership for providing outstanding service; - Value and respect the contributions of others, building trust and relationships with stakeholders; - Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing; -

Essential Responsibilities:    ·         Manages the quality of supervised reviews as determined by the client and or outside counsel’s experience

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables -

Essential Responsibilities:    - Relativity - Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities - Independent Contributor - Proactively identify places to contribute -

Essential Responsibilities:    - Relativity - Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities - Independent Contributor - Proactively identify places to contribute...

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact. - Providing expertise and consultative advice regarding data...

- Assist with the resolution of any software or hardware issues related to the supported - Provide support for escalated service requests, including problem identification and - Perform data intake, extraction, and processing activities necessary to prepare data for attorney - Prepare document productions for - Maintain technical documentation necessary to make the assigned systems operational and...