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- Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups.
- Responsible for all phases of the project lifecycle which include requirements definition, solution design, 1application development, and system testing.
- Analyze end user data needs and develop user-oriented solutions which interface with existing applications.
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SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account. The SCS Analyst will support the AM and clients through the following activities (not all-inclusive):
- Ensure compliance of SCS client playbook workflows and other client guidelines.
- Complete new engagement setup for clients, including conflict checks, Salesforce opportunity creation and...
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- Oversight of multiple concurrent review matters and client engagements, ensuring quality, efficiency, and consistency of delivery
- Provide strategic guidance to Review Senior Managers and Managers to ensure adherence to best practices, process consistency, and high-quality outcomes
- Communicate with clients and their counsel as a subject matter expert in Consilio’s process and service offerings
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Project Delivery & Governance
- Lead end-to-end delivery of Ironclad CLM implementations across multiple client engagements
- Define and manage project scope, timelines, milestones, and deliverables
- Monitor project performance, proactively managing risks, issues, and dependencies
- Ensure delivery aligns with agreed Statement of Work (SOW), budget, and quality expectations
Delivery Team Coordination
- Coordinate cross-functional...
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Key Responsibilities
Solution Design & Architecture
- Lead end-to-end solution design for Ironclad CLM implementations, including workflows, templates, approval processes, and data models
- Translate client legal, business, and operational requirements into scalable solution architectures
- Define contract schemas, clause libraries, playbooks, and workflow structures
- Ensure designs account for scalability, usability, and long-term maintainability
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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- Customer Satisfaction
- Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
- Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
- Assistance with logging into the system, navigating the interface and performing...
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Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project...
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System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...
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Project Leadership & Management
- Lead project management for CLM engagements, from initial scoping and planning through execution and post-implementation review.
- Oversee timelines, resource allocation, risk management, and deliverables to ensure project milestones are met.
- Serve as the primary client point of contact, managing communications, expectations, and relationship building to foster long-term client partnerships.
Implementation Leadership &...
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- Support account planning and execution for an assigned portfolio; track actions, owners, and follow-through.
- Maintain CRM accuracy, hygiene, and reporting to ensure reliable visibility into account activity, pipeline, and outcomes.
- Identify, document, and help qualify upsell and cross-sell opportunities; surface insights to account owners and partners.
- Coordinate delivery alignment and client communication across...
