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Customer Satisfaction
Service Level Agreements (SLAs)
Ensure 15min response, follow-up and resolution SLAs are being met.
Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
Assistance with logging into the system, navigating the interface and performing...
Messaging and Positioning:
- Develop compelling, persona-based messaging and supporting materials that effectively communicate Aurora suite benefits to legal professionals and corporate clients.
- Conduct customer interviews and stakeholder sessions to deliver market insights internally and ensure customer voice is reflected in all marketing materials.
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Essential Responsibilities:
Essential Responsibilities:
· Understanding the software quality assurance lifecycle within the Agile processes.
· Designing and implementing manual and automated test strategies, plans, and cases
· Developing and maintaining test automation frameworks in C#/.NET
- Troubleshoot and resolve complex application issues across multiple layers (web server, application server, database).
- Monitor and maintain uptime, scalability, and performance of eDiscovery platforms and custom-built solutions.
- Analyze logs and system behavior using tools like Event Viewer, IIS Manager, and SQL Server Management Studio.
- Respond to support tickets within defined SLAs, providing clear communication and...
Team Leadership
- Leading by example and with humility
- Communicate the company values, ethos and objectives to the Project Management team and across all other departments as needed
- Provide leadership and oversight of multiple project teams, including managing team utilization, training needs and serving as a primary point of escalation.
- Acts as...
- Data Intelligence & Analysis:
- Study and understand the company’s business processes and applications, including their effect on data and reporting, and apply the knowledge gained in designing data warehouse objects and reports.
- Strong SQL skills, T-SQL preferred.
- Building reports, adding new fields, creating Business Objects filters, measures, and other solutions. Leveraging MS SQL Server.
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Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right...
