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Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact. - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables. - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements. - Developing and managing relationships with internal teams. - Defining, communicating, implementing and monitoring quality standards on all project deliverables. - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables. - Serving as expert on Consilio’s review platforms and proprietary offerings. - Forecasting, tracking and managing project budgets and invoices. - Successfully overseeing multiple, concurrent projects. - Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis. - Developing strong client relationships through collaborative, consultative service. Project Team Leadership: - Leading an assigned team of project managers and project coordinators. - Serve as a point of escalation for junior members of the team. - Managing utilization and project assignment within the project team. - Providing training and supervision for junior team members.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Management of Projects - Providing end-to-end oversight of multiple eDiscovery matters and serving as primary client point of contact; - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables; - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements; - Developing and managing relationships with internal teams; - Defining, communicating, implementing and monitoring quality standards on all project deliverables; - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables; - Serving as an expert on Consilio's review platforms and proprietary offerings; - Forecasting, tracking and managing project budgets; - Successfully overseeing multiple, concurrent projects; - Generating and distributing standard data metrics reporting and other identified KPI's on a regular basis; - Developing strong client relationships through collaborative, consultative service.

Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT customers by: - Assistance with logging into the system, navigating the interface and performing specific tasks. - Guidance on advanced features such as searching and exporting. - Troubleshoot and resolve support issues. - Ensure service level agreements are consistently being met. Have a passion for speaking to customers, with expertise in the following areas: - Security awareness of caller/user identification and approval polices. - Customer advocacy when collaborating with other teams and keeping the customer updated on resolution. - Awareness of eDiscovery life cycle.

• Develop and execute sales strategies to drive revenue growth • Identify, qualify and cultivate new business opportunities by targeting potential clients and maintaining existing relationships. • Demonstrate a thorough understanding of the eDiscovery process, including the Electronic Discovery Reference Model (EDRM), legal and regulatory requirements, and relevant technologies and tools. • Demonstrate knowledge of Relativity. • Collaborate with internal teams, such as marketing, product development and team members. • Continuously develop and update personal knowledge of eDiscovery tools, technologies, and best practices including a developing a deep understanding of Consilio proprietary tools.

- Ensure Operations activity progresses as scheduled and required for the eDiscovery projects. - Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift. - Support managers by providing project status and issue reporting as required. - Provide regular project status and issues updates to Operations management team (Global). - Delegate tasks across Operations shifts as required to maintain consistent level of service. - Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management. - Modify and execute complex SQL queries and data file management task. - Track and record project workflow and milestones as required. - Use various ESI discovery data processing platforms to extract text and metadata from electronic documents. - Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes. - Troubleshoot issues that may occur during data loading into hosting platform for review. - Support Project Management by assisting with document searching and tagging in hosted database. - Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.) - Determine the most effective and efficient way to complete tasks and meet client expectations with available resources. - Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering. - Perform quality control of work product including production QCs, metadata population checks etc. - Provide formal classroom-based training to other team members on E-discovery applications and concepts. - Participate in regular policy and procedure review meetings with other team members. - Assist Operations management with various administrative tasks (e.g., scheduling). - Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency. - Assist Operations management with planning and documentation of Operations policy and processes. - Conduct and participate in knowledge sharing sessions organized by Operations team from time to time. - Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc. - Manage the day-to-day operations (Data Loading to Productions) of the data operations function for Relativity.

- Assist with the resolution of any software or hardware issues related to the supported - Provide support for escalated service requests, including problem identification and - Perform data intake, extraction, and processing activities necessary to prepare data for attorney - Prepare document productions for - Maintain technical documentation necessary to make the assigned systems operational and eficient. - Handle digital evidence in accordance with established - Ensure compliance with policies and Procedures - Assist with training for new or changing - Answer and appropriately handle incoming service requests via e-mail, voicemail, phone, IM, and in Escalate problems when appropriate. - Conduct quality control evaluations of each process - Work effectively as part of a project team. - Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats. - Provide assistance and guidance to other team - Stand in for the processing Team Lead when they are out of the - Assist data operations in coordination with development team on requirements gathering and - Design, execute, train and transition new data ops workflows & methodologies on custom - Be responsive to and responsible for technical escalations in data operations work - Liaise with IT and application support on data operations requirements. - Approach all workflows in an analytical manner and think ahead of what errors/issues could be introduced with any steps and provide guidance to management on how to remove these errors/issues. - Conduct technical interviews for prospective new hires. - Plan, design, and implement Relativity data hosting solutions. - Utilize Relativity and Nuix software to manage data collection, data processing, and document Production activities. - Design and implement efficient and defensible workflows within Relativity and Nuix, including data culling, search strategies, and document productions. - Oversee the quality control of eDiscovery deliverables, including data exports, document productions, and privilege logs. - Manage the day-to-day operations (data Loading to Productions) of the data operations function for Relativity. - Provide guidance and training to team members on the effective use of Relativity, Nuix, and other eDiscovery tools.

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements - Developing and managing relationships with internal teams - Defining, communicating, implementing and monitoring quality standards on all project deliverables - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables - Serving as expert on Consilio’s review platforms and proprietary offerings - Forecasting, tracking and managing project budgets and invoices - Successfully overseeing multiple, concurrent projects - Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis - Developing strong client relationships through collaborative, consultative service

- Perform tasks related to the forensic examination of ESI under supervision of a Manager. - Conduct testing and research for new workflows and methodologies. - Confidently perform remote and onsite collections in a defensible manner. - Attend Consilio forensic lab to leverage infrastructure/job requirements, as needed. - Travels to onsite locations (regional and international) with a team or independently to perform data collections. - Leverages experience with forensic tools, including Encase, FEC, FTK, Axiom, Oxygen and Cellebrite to carry out forensic investigations. - Follows Digital Forensic good practice methodologies (ISO17025 standard and ACPO Principles of Digital Evidence) in all aspects of the forensic and eDiscovery workflow. - Displays competence in delivery of complex technical information to non-technical clients. - Demonstrate working knowledge and understanding of evidence management. - Displays high degree of comfort operating in a client-facing environment and meeting the needs of clients. - Ability to work independently on-site on small to medium sized engagements. - Ability to be responsive to internal and external communications.

- Works internally with colleagues and externally with clients in the planning and execution of data preservation and forensic examination using the most appropriate and legally defensible solutions. - Performs investigative analysis activities for a variety of digital devices, computers, storage media, servers, networks, and cloud-based services, including seizure and retention of mobile phones and handheld devices. - Perform remote collections in a defensible manner. - Attend Consilio forensic lab to leverage infrastructure/job requirements, as needed. - Support EMEAA practice lead regarding regional on-site collections, including international travel. - Travels to onsite locations with a team or independently to perform data collections when safe and feasible. - Performs data extractions, restoration and data conversion to prepare data for processing and hosting. - Leverages experience with forensic tools, including Encase, FTK, Axiom, Digital Inspector, Oxygen and Cellebrite to carry out forensic investigations. - Displays sound knowledge and expertise of common operating systems and applications and exhibits an aptitude for problem solving in a methodical manner consistent with forensic protocols. - Follows Digital Forensic good practice methodologies (ISO17025 standard and ACPO Principles of Digital Evidence) in all aspects of the forensic and eDiscovery workflow. - Displays competence in oral delivery of complex technical information to non-technical clients. - Displays high degree of comfort operating in a client-facing environment and meeting the needs of clients. - Ability to be responsive to internal and external communications. - Has the ability to make well-reasoned decisions “on the spot” and execute on the plan. - Act as a mentor to Analyst / Associate / Consultant. - Lead and/or support scoping calls for new matters. - Lead / Ownership of day-to-day activities for DFES projects, as assigned. - Lead data collections calls with Client IT contacts / Counsel.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

What You’ll Do With a passion for helping others and solving problems, you’ll be helping customers on the phone and via email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be hosting customer training sessions on either new user walk throughs or on advanced features such as searching and exports.  When you’re not answering customer questions, you’ll be fulfilling their requests such as account creations and project access requests. Working hours: Remote - Sunday through Thursday (Fri and Sat off) 11am to 8pm GMT/BST.   - Customer Satisfaction - Service Level Agreements (SLAs) - Ensure 15min response, follow-up and resolution SLAs are being met. - Provide the highest level of customer service to further solidify relationship with Consilio’s COBALT customers by: - Assistance with logging into the system, navigating the interface and performing specific tasks. - Guidance on advanced features such as searching and exporting. - Troubleshoot and resolve support issues. - Have a passion for speaking to customers, with expertise in the following areas: - Security awareness of caller/user identification and approval polices. - Customer advocacy when collaborating with other teams and keeping the customer updated on resolution. - Awareness of eDiscovery life cycle.

Leadership - - Serve as a point of escalation for junior members of the team. - Provide training and supervision for junior team members. - Motivate to create an environment where employees thrive. - Manage and plan project resources. - Identify and facilitate growth opportunities for colleagues. - Identify areas of operational risk and implement strategies to mitigate such risk for your clients. - Participates in strategic client meetings (quarterly meetings; in person meetings, etc.) & oversee client level reporting. - Initiate and participate in business development opportunities with GRO. - Initiate and provide guidance to junior PMs regarding building of client relationships.  Management of Projects -  - Provide end-to-end oversight of discovery matters and serving as primary client point of contact. - Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables. - Create and maintain project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements. - Develop and manage relationships with internal teams. - Define, articulate, implement and monitor quality standards on all project deliverables. - Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables. - Serve as an expert on Consilio's review platforms and proprietary offerings. - Forecast, track and manage project budgets. - Successfully oversee and consult on multiple, concurrent complex projects. - Generate and distribute reporting metrics and other identified KPI's as needed for each project. - Develop strong client relationships through collaborative, consultative service.

Essential Responsibilities - Relativity o Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities - Independent Contributor o Proactively identify places to contribute to and drive process improvement o Troubleshoots problems, identifies root causes, and enacts best path forward o Implement complex Data Analytics workflows with no oversight o Take ownership of large-scale complex projects, from beginning to end o Directly lead complex or high-profile Technology Assisted Review projects - Subject matter expert (SME) and Consultant o Present to clients and internal teams as an SME on all analytics offerings o Spot analytics opportunities and collaborate with other teams so that these opportunities are not missed o Apply SME knowledge to matters to identify workflows and solutions o Communicate, Coordinate, and Implement solutions and workflows and effectively communicate to project teams o Advise internal teams on existing strategies, workflows, solutions and develop new ones o Perform full project audits, as needed Additional Responsibilities/Details - Understand/Strategize corporate impact by understanding the business’ needs and tailor solutions that meet these needs as well as project needs o Identify items such as workflows, client agreements, proposals that conflict with Consilio’s business interests and propose alternative solutions - Enter metrics including billing time entry and culling metrics in line with team expectations  

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.