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- Review, analyse, and validate data sets to ensure accuracy and completeness.
- Identify discrepancies and implement corrective actions promptly.
- Interpret and follow documented instructions and standard operating procedures (SOPs) with precision.
- Support data migration, cleansing, and transformation activities as required.
- Uphold strict adherence to data governance policies and compliance requirements.
- Maintain audit trails and documentation for all data-related activities.
- Utilize technical tools (e.g., SQL, Python, Excel, BI platforms) to query, manipulate, and report on data.
- Support implementation of data quality checks and automated validation processes.
- Identify opportunities to enhance data integrity processes...
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- Assist in monitoring discovery activity by matter and assist with the execution of day-to-day case management tasks
- Assist in coordinating and monitoring requests from the case team, escalating as needed
- Aide in coordinating with client services as the direction of the PM team to ensure established processes are applied, deadlines are met, and concerns are...
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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1. Technical Skills & Core Competencies
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- Power Platform & Low-Code Mastery
- Power Apps: Deep knowledge of both Canvas apps (for custom UX) and Model-driven apps (for data-centric processes). Proficiency in Power Fx is essential.
- Power Automate: Designing complex cloud flows, handling error logic (try/catch patterns).
- Copilot Studio:...
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- Oversight of multiple concurrent review matters and client engagements, ensuring quality, efficiency, and consistency of delivery
- Provide strategic guidance to Review Senior Managers and Managers to ensure adherence to best practices, process consistency, and high-quality outcomes
- Communicate with clients and their counsel as a subject matter expert in Consilio’s process and service offerings
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Project Delivery & Governance
- Lead end-to-end delivery of Ironclad CLM implementations across multiple client engagements
- Define and manage project scope, timelines, milestones, and deliverables
- Monitor project performance, proactively managing risks, issues, and dependencies
- Ensure delivery aligns with agreed Statement of Work (SOW), budget, and quality expectations
Delivery Team Coordination
- Coordinate cross-functional...
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- Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records.
- Upload and download client data from internal and external servers ensuring proper archival backups are completed.
- Track evidence through hard copy Chain of Custody records when required.
- Manage onsite and offsite storage of all evidence.
- Maintain highly...
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Key Responsibilities
- Perform on-site forensic imaging and collection of Windows devices using Logicube physical imaging hardware
- Perform on-site forensic collection of macOS devices using Digital Collector
- Maintain strict chain of custody protocols for all physical and digital evidence
- Transfer collected forensic images and data sets to AWS S3 storage in accordance with security and compliance standards
- Track and manage all evidence and collection efforts using QuickBase, ensuring accurate and timely record-keeping
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Key Responsibilities
Solution Design & Architecture
- Lead end-to-end solution design for Ironclad CLM implementations, including workflows, templates, approval processes, and data models
- Translate client legal, business, and operational requirements into scalable solution architectures
- Define contract schemas, clause libraries, playbooks, and workflow structures
- Ensure designs account for scalability, usability, and long-term maintainability
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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- Run full incident response lifecycle on security incidents
- Monitor for attacks, intrusions and unusual/unauthorized activity
- Monitor and analyze reported phishing emails
- Monitor & manage email spam filtering systems
- Investigate alerts, apply mitigation measures, keep detailed notes and close out
- Provide incident response...
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Client & Stakeholder Engagement
- Support end-to-end handling of client security enquiries, including analysis, drafting, review, and submission of responses
- Collaborate with internal stakeholders (security, legal, IT, product, and operations teams) to ensure accurate and consistent responses
...
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- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
- Manage a healthy pipeline of opportunities from...
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- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
- Manage a healthy pipeline of opportunities from...
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What You’ll Do
With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
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- Customer Satisfaction
- Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
- Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
- Assistance with logging into the system, navigating the interface and performing...
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- Responsible for assisting with the delivery of recruiting services and programs including the identification and recruitment of individuals to fill open positions in a timely and cost-effective manner
- Responsible for assisting manager with recruitment reporting and project tracking
- Create and maintain calendar or project starts and new hires
- Responsible for assisting remote based recruiters in conducting candidate due diligence
- Act as a comprehensive support function to the Sr. Director for ad-hoc tasks and future organizational projects
- Maintain applicant/employee confidentiality in accordance with our data protection policy and procedure.
- Assist with the recruiting process and the successful staffing of positions including external...
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Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project...
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The Manager, Talent Solutions (People & Development) is responsible for recruiting, screening, interviewing and vetting candidates. Team members in this role are also responsible for building candidate rosters, networking in the legal and legal-tech communities, and assisting the Client Solutions team in the fulfillment of orders. The Manager, Talent Solutions will also:
- Proactively source fresh talent in the legal market, including passive candidates, with a focus on emerging legal, technology, and legal-tech skill sets.
- Build and maintain robust pipelines of specialized legal and legal-tech professionals,...
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System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...
