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Project Delivery & Governance
- Lead end-to-end delivery of Ironclad CLM implementations across multiple client engagements
- Define and manage project scope, timelines, milestones, and deliverables
- Monitor project performance, proactively managing risks, issues, and dependencies
- Ensure delivery aligns with agreed Statement of Work (SOW), budget, and quality expectations
Delivery Team Coordination
- Coordinate cross-functional...
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- Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records.
- Upload and download client data from internal and external servers ensuring proper archival backups are completed.
- Track evidence through hard copy Chain of Custody records when required.
- Manage onsite and offsite storage of all evidence.
- Maintain highly...
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Key Responsibilities
- Perform on-site forensic imaging and collection of Windows devices using Logicube physical imaging hardware
- Perform on-site forensic collection of macOS devices using Digital Collector
- Maintain strict chain of custody protocols for all physical and digital evidence
- Transfer collected forensic images and data sets to AWS S3 storage in accordance with security and compliance standards
- Track and manage all evidence and collection efforts using QuickBase, ensuring accurate and timely record-keeping
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Key Responsibilities
Solution Design & Architecture
- Lead end-to-end solution design for Ironclad CLM implementations, including workflows, templates, approval processes, and data models
- Translate client legal, business, and operational requirements into scalable solution architectures
- Define contract schemas, clause libraries, playbooks, and workflow structures
- Ensure designs account for scalability, usability, and long-term maintainability
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
- Manage a healthy pipeline of opportunities from...
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What You’ll Do
With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
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- Responsible for assisting with the delivery of recruiting services and programs including the identification and recruitment of individuals to fill open positions in a timely and cost-effective manner
- Responsible for assisting manager with recruitment reporting and project tracking
- Create and maintain calendar or project starts and new hires
- Responsible for assisting remote based recruiters in conducting candidate due diligence
- Act as a comprehensive support function to the Sr. Director for ad-hoc tasks and future organizational projects
- Maintain applicant/employee confidentiality in accordance with our data protection policy and procedure.
- Assist with the recruiting process and the successful staffing of positions including external...
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Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project...
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The Manager, Talent Solutions (People & Development) is responsible for recruiting, screening, interviewing and vetting candidates. Team members in this role are also responsible for building candidate rosters, networking in the legal and legal-tech communities, and assisting the Client Solutions team in the fulfillment of orders. The Manager, Talent Solutions will also:
- Proactively source fresh talent in the legal market, including passive candidates, with a focus on emerging legal, technology, and legal-tech skill sets.
- Build and maintain robust pipelines of specialized legal and legal-tech professionals,...
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System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...
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Assist the Business Analyst team in working with the client to:
- Assess, research, analyze and document sponsor/stakeholder/request needs.
- Identify and diagnose business problems and potential solutions.
- Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
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- Database Installation & Configuration: Install, configure, and upgrade SQL Server instances (all versions) across various environments (Dev, QA, UAT, Prod).
- Performance Tuning & Optimization: Monitor database performance, identify bottlenecks, and implement solutions for query optimization, indexing strategies, and database configuration to ensure optimal performance.
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- Review and analyze legal invoices submitted by outside counsel to ensure accuracy, compliance with billing guidelines, and reasonableness of charges.·
- Monitor adherence to outside counsel billing guidelines, including time entry descriptions, billing rates, staffing models, and expense charges.
- Identify billing discrepancies, unauthorized charges, excessive time entries, and non-compliant billing practices; communicate findings with internal stakeholders and law firms.
- Collaborate with legal, finance, and procurement teams to support budgeting, forecasting, and cost control of legal services.
- Provide feedback and training to law firms on billing expectations and compliance issues.
- Maintain and update billing guidelines and support...
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· Provide end-to-end oversight of discovery matters and serving as primary client point of contact
· Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
· Manage projects for local and global clients
· Create and maintain project schedules, including...
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- Customer Satisfaction
- Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
- Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
- Assistance with logging into the system, navigating the interface and performing...
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Employee Transport & Mobility (Primary Focus)
- Support employee transport and mobility programs, including spot rental cabs
- Assist in daily transport operations, route planning, roster management, fleet utilization and resolving employee transport-related queries and escalations.
- Coordinate with transport vendors on...
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What You’ll Do
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
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- Design and develop business applications on Quickbase, Power Apps/Power Platform, and Mendix (beneficial) to support operational workflows and data management needs.
- Collaborate with business stakeholders to gather requirements, define user stories, and translate them into effective low-code solutions.
- Build, configure, and maintain Quickbase applications including tables, relationships, reports, dashboards, forms, and automations.
- Develop Power Apps canvas and model-driven apps, Power Automate flows, and Power BI dashboards integrated with Microsoft 365 and other enterprise systems.
- Integrate low-code applications with external APIs, databases, and third-party SaaS...
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For assigned software products, the Principal Product Manager will:
- Facilitate strategy conversations and be a caretaker of the business’ product roadmap
- Harvest and curate both external client inputs and internal stakeholder inputs, and synthesize those into discrete, prioritized epic level requirements
- Act as the voice of the customer turning those various...
