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Architecture & Design
· Design end-to-end solutions for new capabilities and modernization initiatives
· Define system boundaries, data ownership models, and integration strategies using Domain-Driven Design principles
· Make strategic decisions on architectural patterns (microservices vs. monolith) based on business and technical requirements
· Document technical decisions and design rationale for development teams and executive stakeholders
· Evaluate architectural trade-offs between competing approaches and advocate for appropriate solutions
- Assist with implementation, process creation, and documentation of Nuix environment.
- Work within a project timeline, achieving milestones throughout the process
- Respond to internal client requests for Nuix-related discovery support, serving as a subject matter expert (SME) in Nuix
- Facilitate the loading and processing of data in the Nuix environment, addressing processing errors and other data issues
- Generate search term hit reports and other discovery workflow reports for client and counsel
- Provide high-quality,...
Management of Projects
- Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules and reporting, including defining activities, sequence of...
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture...
What You’ll Do:
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
- Work at direction of Attorneys and Paralegals
- Responsible for all State and Federal Court e-filings
- Responsible for organization of files
- Draft routine legal documents
- General office support
Additional Responsibilities/Details:
- Support other team members with training and education to encourage best practices and high-quality service
What You’ll Do
- Become a subject matter expert on Consilio’s Digital Enterprise Platform, including features, integrations, and business impact.
- Lead technical conversations during sales calls, demos, and proposal meetings.
- Collaborate with Sales Directors, engineers, product teams and other internal subject matter experts to design client-specific solutions.
- Present complex technology in a clear, compelling way to both technical and non-technical audiences.
- Qualify prospects, manage a robust pipeline of opportunities from identification through close, and execute strategic outreach using CRM tools.
- Balance the need to close...
- Research and identify potential clients, including law firms and corporate legal departments.
- Conduct targeted outreach via phone, email, LinkedIn, and other platforms to schedule introductory meetings.
- Qualify inbound leads and coordinate with senior sales executives to drive opportunities through the pipeline.
- Lead initial discovery conversations to understand client needs and position solutions effectively.
- Maintain accurate and up-to-date client information and activity in Salesforce.
- Assist with preparation of pitch decks, sales collateral, newsletters, and proposal...
- Develop and articulate a clear grasp of legal advisory and eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter...
- Identifying, developing and managing client relationships in the WA legal market to win and expand business
- Conducting business development activities including focused outreach, arranging client visits and pitches and following up on sales opportunities and leads
- Locates or proposes potential business opportunities by contacting potential clients, discovering and exploring opportunities
- Closes new business opportunities by coordinating and negotiating...
• Working closely on onboarding/ offboarding and lending support to HRSS team - coordination
between departments, data collection and communication, scheduling meetings with
stakeholders as needed.
• Creating and managing new hire profiles on HRIS/various other HR systems.
• Preparing employee letters.
- Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects
- Escalate and resolve technical issues with IT support teams
- Interact with project managers on eDiscovery project schedules and delivery estimates
- Prioritize tasks for assigned projects and ensure coverage from his/her team members
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· Leadership & Strategy
- Lead and mentor a team of QA engineers (manual, automation, and AI specialists).
- Define and implement QA strategy, standards, and best practices across projects.
- Create and maintain KPI’s for the standards in automation and manual QA testing.
- Collaborate with Product, Development, and DevOps teams to ensure quality at every...
- Assist with the resolution of any software or hardware issues related to the supported applications.
- Provide support for escalated service requests, including problem identification and resolution.
- Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.
- Prepare document productions for delivery.
- Maintain technical documentation necessary to make the assigned systems operational and efficient.
- Handle digital evidence in accordance with established procedures.
- Ensure compliance with policies and procedures.
- Answer and appropriately handle incoming service requests via e-mail, voicemail, phone, IM, and in person. Escalate problems when appropriate.
- Conduct quality control...
• Providing end-to-end oversight of discovery matters and serving as primary client point of contact
• Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
• Managing projects for local and global clients
• Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration...
Management of Projects:
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
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Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right...
· Develop and articulate a clear grasp of legal advisory and eDiscovery services.
· Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
· Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
· Work in partnerships with internal subject matter experts to capture and maximize revenue...
- Creates and maintains project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements
- Communicates appropriately, clearly, and effectively with project team, implementation partner(s), internal operations, and executive leadership
- Understands internal service level commitments and turnaround times and sets expectations appropriately
- Makes informed decisions on how to set expectations through...
System Configuration
· Manage user roles, permissions, and security settings in NetSuite.
· Configure custom fields, forms, workflows, saved searches, and dashboards.
· Maintain and optimize system performance, data integrity, and compliance.
· Oversee sandbox...