Job Listings

- Researching/identifying potential client contacts, generating leads, and uncovering high-value opportunities - Driving business through outbound phone calls, preparing and sending strategic e-mails to prospective clients specific to their business or legal needs - Managing full-cycle sales including account management driving revenue across Consilio’s service lines, with a focus on our professional services offerings - Communicating with clients regarding their business needs to ensure a high quality of interaction in all sales meetings - Driving sales through all aspects of the sales cycle, including scheduling...

Essential Responsibilities - Design, build, and maintain moderate to highly complex software solutions including data pipelines, reporting tools, and applications that support analytical and operational needs across the organization. - Lead or participate in all phases of the software development lifecycle: requirements gathering, solution design, application development, testing, and deployment. - Analyze end-user data and workflow requirements, developing user-focused solutions that integrate with existing systems and the Relativity platform. - Create and maintain documentation for development processes, system configurations, and operational procedures. - Recommend improvements to existing solutions and follow...

Architecture & Design · Design end-to-end solutions for new capabilities and modernization initiatives · Define system boundaries, data ownership models, and integration strategies using Domain-Driven Design principles · Make strategic decisions on architectural patterns (microservices vs. monolith) based on business and technical requirements · Document technical decisions and design rationale for development teams and executive stakeholders · Evaluate architectural trade-offs between competing approaches and advocate for appropriate solutions

- Works internally with colleagues and with clients in the planning and execution of data preservation using the most appropriate and legally defensible solutions - Performs investigative analysis activities for a variety of digital devices, computers, storage media, servers, networks, and cloud-based services, including seizure and retention of mobile phones and handheld devices - Performs data restoration and data conversion to prepare data for processing and hosting -

What You’ll Do With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.

Leadership - Serve as a point of escalation for junior members of the team. - Provide training and supervision for junior team members. - Motivate to create an environment where employees thrive. - Manage and plan...

Client-facing and commercial support - Be the primary legal contact for commercial teams: Act as the “face of Legal” for Sales, Client Services, and Business Development on day-to-day deal work and strategic initiatives. - Own the commercial contracting lifecycle: Draft, review, and negotiate a wide range of client-facing agreements, including: MSAs, SOWs, NDAs, BAAs, DPAs, service and subscription agreements - Provide practical, business-oriented advice: Develop a deep understanding of our services, technology offerings, pricing models, and client expectations to deliver clear, risk-balanced guidance under time pressure. - Enable revenue and customer success: Partner closely with sales leadership to...

- Review, analyse, and validate data sets to ensure accuracy and completeness. - Identify discrepancies and implement corrective actions promptly. - Interpret and follow documented instructions and standard operating procedures (SOPs) with precision. - Support data migration, cleansing, and transformation activities as required. - Uphold strict adherence to data governance policies and compliance requirements. - Maintain audit trails and documentation for all data-related activities. - Utilize technical tools (e.g., SQL, Python, Excel, BI platforms) to query, manipulate, and report on data. - Support implementation of data quality checks and automated validation processes. - Identify opportunities to enhance data integrity processes...

- • Investigate and resolve escalated invoice and timekeeper discrepancies in collaboration with billing and invoice management teams • Prepare spend reports and conduct rate comparison analyses for low-to-medium spend law firms • Monitor, track, and report on the impact of the overall law firm rate program, identifying trends and opportunities for improvement • Support senior team members during rate negotiations with higher-value law firm relationships by providing analytical insights and documentation • Finalize, document, and maintain rate agreements and amendments in accordance with company policies • Contribute to continuous improvement initiatives by identifying process...

Management of the assignment life cycle from onboarding onwards: You will run the induction process and HR processes for all lawyers, paralegals and support staff starting and leaving assignments based in South Africa. This includes processing engagement letters, assignment notifications and all onboarding items using our automated onboarding platform. You’ll also be responsible for liaising with teams internally at the client to ensure their own onboarding processes are complete for each of our starters. Line management and on-assignment care and development: You’ll have line management responsibility for your lawyers and paralegals, in addition to coordinating on the day-to-day...

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- Become a subject matter expert on Aurora’s features, integrations, and outcomes - Provide technical guidance during sales calls, demos, and proposal meetings - Collaborate with leaders across the organization (sales, marketing, product) to help shape client solutions - Manage team of technical sales leads and be able to present Aurora to technical and non-technical audiences with clarity and enthusiasm. -

Management of Projects - Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact. - Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables. - Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort,...

- Respond to Help Desk (Service Desk and SNOW) tickets, calls and chatbot in a timely manner - Diagnose and resolve common IT problems using established procedures and knowledge base articles - Perform initial troubleshooting for Hardware issues, software applications, operating system errors, and network connectivity problems and escalate appropriately - Guide users through step-by-step...

- Respond to Help Desk (Service Desk and SNOW) tickets, calls and chatbot in a timely manner - Diagnose and resolve common IT problems using established procedures and knowledge base articles - Perform initial troubleshooting for Hardware issues, software applications, operating system errors, and network connectivity problems and escalate appropriately - Guide users through step-by-step...

- Respond to Help Desk (Service Desk and SNOW) tickets, calls and chatbot in a timely manner - Diagnose and resolve common IT problems using established procedures and knowledge base articles - Perform initial troubleshooting for Hardware issues, software applications, operating system errors, and network connectivity problems and escalate appropriately - Guide users through step-by-step...

- Resource Utilization - Partner with department leaders to assess and optimize resource allocation across projects and initiatives. - Identify utilization risks, capacity gaps, and inefficiencies, and implement strategies to address them. - Monitor utilization trends and proactively adjust resourcing to balance delivery quality, timelines, and team well-being. - Professional Development & Growth -

- Administration, maintenance, configuration, and ongoing support of Linux Server infrastructure - Understand and provide necessary evidence for all compliance and security controls - Control and monitor user access to the systems - Conduct security and compliance related scans, remediating vulnerabilities and other findings as necessary -

- Work with various business units to understand their integration requirements and build integration design documents. - Use integration tools (SnapLogic) and build the required integrations between various enterprise applications that are used by Consilio. (Ultipro, NetSuite, Salesforce, Concur, Data warehouse etc) - Define and drive integration strategies and methods and then plan them in accordance with established deadlines and time schedules. - Monitor integrations to...

Messaging and Positioning: - Develop compelling, persona-based messaging and supporting materials that effectively communicate Aurora suite benefits to legal professionals and corporate clients. - Conduct customer interviews and stakeholder sessions to deliver market insights internally and ensure customer voice is reflected in all marketing materials. -