Click column header to sort
- Effective communication. Whether working as a group or independently.
- Constant learning of new technologies
- Proactive administration and maintenance of managed systems.
- Following a standard change control protocol.
- Creation and maintenance of documentation that covers the lifecycle of such systems.
- Lifecycle management of the various components used.
- Prototype and research new concepts or technologies for use within automation.
- Analyze and report on requirements in response to projects, resource management, etc.
- Implementing new components and/or scripts for use within our automation platform.
- Project, task, and ticket management.
- Train members of the team, and of other teams, on technologies used by automation.
- Provide meaningful assistance with any other assigned duties that may arise.
Management of Projects:
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements
- Developing and managing relationships with internal teams
- Defining, communicating, implementing and monitoring quality standards on all project deliverables
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables
- Serving as expert on Consilio’s review platforms and proprietary offerings
- Forecasting, tracking and managing project budgets and invoices
- Successfully overseeing multiple, concurrent projects
- Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis
- Developing strong client relationships through collaborative, consultative service
Management of Projects:
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements
- Developing and managing relationships with internal teams
- Defining, communicating, implementing and monitoring quality standards on all project deliverables
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables
- Serving as expert on Consilio’s review platforms and proprietary offerings
- Forecasting, tracking and managing project budgets and invoices
- Successfully overseeing multiple, concurrent projects
- Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis
- Developing strong client relationships through collaborative, consultative service
Management of Projects:
- Providing end-to-end oversight of multiple eDiscovery matters and serving as primary client point of contact;
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables;
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements;
- Developing and managing relationships with internal teams;
- Defining, communicating, implementing and monitoring quality standards on all project deliverables;
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables;
- Serving as an expert on Consilio's review platforms and proprietary offerings;
- Forecasting, tracking and managing project budgets;
- Successfully overseeing multiple, concurrent projects;
- Generating and distributing standard data metrics reporting and other identified KPI's on a regular basis;
- Developing strong client relationships through collaborative, consultative service.
Management of Projects:
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact.
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements.
- Developing and managing relationships with internal teams.
- Defining, communicating, implementing and monitoring quality standards on all project deliverables.
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables.
- Serving as expert on Consilio’s review platforms and proprietary offerings.
- Forecasting, tracking and managing project budgets and invoices.
- Successfully overseeing multiple, concurrent projects.
- Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis.
- Developing strong client relationships through collaborative, consultative service.
Project Team Leadership:
- Leading an assigned team of project managers and project coordinators.
- Serve as a point of escalation for junior members of the team.
- Managing utilization and project assignment within the project team.
- Providing training and supervision for junior team members.
- Execute full life cycle and application software development.
- Work with teams and managers to build software solutions.
- Create scalable software, website interfaces, workflows, applications, and reports.
- Write effective APIs and Restful services.
- Troubleshoot, debug, optimize and fix software, as necessary.
- Create and follow security and data protection settings.
- Design and develop client-side and server-side architecture.
- Tailor and deploy processes and metrics.
- Creating servers and databases.
- Ensuring cross-platform optimization.
- Writing clean, functional code on the front-end and back-end.
- Write technical documentation.
- Collaborating with other engineers/developers to create solutions to provided requirements and specifications.
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
- Manage a healthy pipeline of opportunities from identification through close.
- Maintain an active calendar of new client meetings and industry networking events.
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing
- Recognize, develop and celebrate individual and team successes;
- Lead with convictionEssential Responsibilities:
Leadership
- Serve as a point of escalation for junior members of the team
- Be a main point of contact, direction, and escalation for shift team members
- Provide training and supervision for junior team members
- Motivate to create an environment where employees thrive
- Manage and plan project resources
- Identify and facilitate growth opportunities for colleagues
- Identify areas of operational risk and implement strategies to mitigate such risk for your clients
- Participates in strategic client meetings (quarterly meetings; in person meetings, ) & oversee client level reporting
- Initiate and participate in business development opportunities with GRO
- Initiate and provide guidance to junior PMs regarding building of client relationships
Management of Projects
- Provide end-to-end oversight of discovery matters and serving as primary client point of contact
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Create and maintain project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements
- Develop and manage relationships with internal teams
- Define, articulate, implement and monitor quality standards on all project deliverables
- Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
- Serve as an expert on Consilio's review platforms and proprietary offerings
- Forecast, track and manage project budgets
- Successfully oversee and consult on multiple, concurrent complex projects
- Generate and distribute reporting metrics and other identified KPI's as needed for each project
- Develop strong client relationships through collaborative, consultative
- Writing Java Integration test cases
- Writing python and shell scripts for the testing of deployment
- Active involvement in setting and configuring Selenium test environments
- Active involvement in requirement verification referring requirement specifications and product backlog
- Verification of Sightline Products & Features
- Prepare verification test procedures
- Identify & Report defects. Verify defect resolutions.
- Active participation in Defect Resolution Cycle
- Active participation in the review of engineering deliverables (I.e. Product requirements specifications, verification and validation plan, verification test cases etc.)
- Prepare Verification Test reports as required.
- Work in compliance with Sightline quality system.
- As a part of status reporting, will gather different test metrics
- Perform other duties as assigned.
- Operate in a direct sales capacity leveraging personal track-record of originating and closing large engagements within corporations and national law firms.
- Work with the Global Manager of Sales to develop, deploy and deliver a One Consilio approach within a set of marquis clients and specific industry verticals. This will require the Manager to utilize well-developed operations skills and organizational IQ to coordinate sales activities across multiple solution offerings and multiple internal and external stakeholders.
- Coach and lead employees using a performance management and development process including goal setting, feedback, and performance development planning
- Implementing network solutions to meet the organization's requirements.
- Configuring and maintaining firewalls, routers, switches, and other networking equipment.
- Monitoring network performance and troubleshooting issues as they arise.
- Implementing security measures to protect the network from unauthorized access.
- Collaborating with IT teams to ensure seamless integration of network infrastructure with other systems.
- Staying current with new technologies and industry developments and making recommendations for improvements.
- Providing technical guidance and support to all local teams.
- Participating in regular network maintenance and upgrades.
- Documenting network configurations and procedures.
- Participating in on-call rotation for after-hours support.
Other Requirements:
- Must have grown from a technical hands-on perspective up the ranks from networking perspective into positions of more responsibility into a formal management of network role. Candidates without a technical background, a data center background, or strictly an operations background cannot be considered for this role.
- Excellent analytical and organizational skills and attention to detail.
- Good communication (verbal and written) skills in preparing reports, presentations, and documentation.
- Demonstrated ability to work independently and troubleshoot problems with speed and efficiency is required.
- Use integration tools to integrate and implement hardware and software solutions across the organization.
- Handle a broad range of software and other programming tasks to ensure that their systems integrations are functional.
- Implement integration system best practices in their organization for the sake of legal and ethical policies for integration.
- Define and drive integration strategies and methods and then plan them in accordance with established deadlines and time schedules.
- Monitor integrations to ensure that the outcome of the integration has met the organization’s needs.
- Educate/communicate to the organization about the system and hardware integration procedure, its implementation, and its use, including documentation.
- Timely and accurate processing of all vendor invoices and employee expense reports verifying:
- Approval of all expenses by a company manager with authorized level of signature authority.
- Ensure appropriate compliance with TDS deduction & deposit.
- Ensure Invoices are compliant as per local requirement such as GST
- Proper center and expense coding within general ledger.
- Prepare weekly check runs and match with supporting documentation for supervisor review.
- Research AP expense and disbursement issues as required.
- Interact and support general accounting staff as required.
- Maintain AP files and off-site storage of supporting documentation.
- Maintain vendor and employee master data files in system.
- Other duties as assigned
• Assist in monitoring discovery activity by matter and assist with the execution of day-to-day case management tasks
• Assist in coordinating and monitoring requests from the case team, escalating as needed
• Aide in coordinating with client services as the direction of the PM team to ensure established processes are applied, deadlines are met, and concerns are properly escalated and addressed; review vendor reports and identify any potential risks or concerns
• Document and track collection, processing, review, production, and data disposition activities, applying quality control procedures where appropriate and as directed by the PM team
• Prepare vendor production requests according to matter specifications and submit to vendor upon client approval
• Collaborate with counsel to decommission data or apply inactive hosting options as part of standard matter closure activities
• Track and support ongoing collection, processing, and review workflow enhancements
• Assist with revising process documentation as needed
• PeoplePortal adds and removal
• Employee adds to QuickBase
• Exchange and DDS preservation adds
• Running QB reports with guidance
• Replying to WON opportunities with ACT key
• General support of CM/PM team
Client Support
- Respond to general questions and concerns from client
- Participate in client check-in calls
- Communicate client needs, and respond to and escalate client risk issues in order to ensure best possible client experience and retention at the request of the PM’s.
- Explains complex troubleshooting steps and resolutions to teammates as required.
- Shows a thorough understanding of how to use tools and applications in identifying and solving technical issues and trouble tickets.
- Act as the escalation point for junior-level engineers.
- Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.
- Software Administration: Active Directory Users and Computers and Security Group, Citrix and VMWare Horizon, and Microsoft Endpoint Manager.
- Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
- Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.
- Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.
- Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs.
Additional Responsibilities/Details:
- Ability to work independently and in a team environment; perform follow through on tasks.
- Ability to maintain software and hardware inventory.
- Ability to multi-task and prioritize/re-prioritize work.
- Ability to keep abreast of the latest developments in hardware and software technologies.
- Strong sense of self-motivation, analytical skills, organization and attention to detail.
- Excellent troubleshooting, problem-solving, and customer service skills.
- Ability to interact with clients in a professional manner over the phone, in person, and in writing.
- Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users.
- Microsoft Office proficiency.
- Coordinating and maintaining comprehensive physical asset management of technology equipment.
- Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure.
- Supporting a remote user base in a multi-location, global environment.
- Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees.
- Ensuring internal groups are fully coordinated through hardware and software deployment life cycles.
- Providing technical/personal mentorship and guidance to team members on a regular basis.
- Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project.
- Responsible for the initial draft of attorney response letters
- Organize exhibits for depositions, hearings and trials
Additional Responsibilities/Details:
- Draft hearing outlines
- Schedule court reporters for depositions
- Complete projects assigned by attorneys and paralegals
- Support other team members with training and education to encourage best practices and high-quality service
- Support Product and Program Management, Architecture, Product with deployment of manual and automation services through multiple tools.
- Collaborate in the development and implementation of monitoring specifications, and configurations.
- Create methods to enhance level of stability and availability of all supported systems.
- Create and maintain up-to-date documentation.
- Work with associated teams to troubleshoot application upgrades during change control windows as needed.
- Consult with project management and internal clients to determine project scope, timeline for project involvement.
- Work with all development and support teams to identify and provide solutions where CI/CD automation is needed.
- Assist with manual environment/server builds with a keen eye on improving through automation.
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
- Manage a healthy pipeline of opportunities from identification through close.
- Maintain an active calendar of new client meetings and industry networking events.
Essential Responsibilities:
- Works internally with colleagues and with clients in the planning and execution of data preservation using the most appropriate and legally defensible solutions
- Performs investigative analysis activities for a variety of digital devices, computers, storage media, servers, networks, and cloud-based services, including seizure and retention of mobile phones and handheld devices
- Performs data restoration and data conversion to prepare data for processing and hosting
- Leverages experience with forensic tools, including Encase, FTK, Axiom, and Cellebrite to carry out forensic investigations
- Displays sound knowledge and expertise of common operating systems and applications and exhibits an aptitude for problem solving in a methodical manner consistent with forensic protocols
- Follows Digital Forensic good practice methodologies (ISO17025 standard and ACPO Principles of Digital Evidence) in all aspects of the forensic and eDiscovery workflow
- Assists with and independently conducts the forensic examination of data and prepares expert reports and other expert witness documentation related to investigations
- Displays competence in oral delivery of complex technical information to non-technical clients
- Travels to onsite locations with a team or independently to perform data collections when safe and feasible
- Displays high degree of comfort operating in a client-facing environment and meeting the needs of clients
- Ability to be responsive to internal and external communications
- Has the ability to make well-reasoned decisions “on the spot” and execute on the plan
- Working closely on onboarding/ offboarding and lending support to HRSS team - coordination between departments, data collection and communication, scheduling meetings with stakeholders as needed.
- Creating and managing new hire profiles on HRIS/various other HR systems.
- Preparing employee letters.
- Maintaining employee data and sharing with internal teams/ external vendors as needed.
- Ability to manage the queue of employee requests and liaising with stakeholders for effective solutions.
- Ensure data quality while maintaining and protecting confidential data with utmost scrutiny, judgment, and care Interface between the HR team.
- Experience working with other geographies (apart from India), will be preferred.