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- Screening: Taking a lead in speaking with lawyers who want to know more or want to apply to join LOD. Helping to select the best people for our short term and long term needs while responsibly managing the expectations of lawyers who we may not be able to help immediately.
- Application processing: Working with the team to ensure applications are processed quickly and efficiently whilst maintaining the highest standards when dealing with potential joiners.
- Managing talent pools: Proactively managing existing talent pools and working...
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Key Performance Indicators:
- Ensuring that the Victorian business is delivering on its annual regional plan
- Achieving expansion in revenue and lawyer numbers whilst maintaining strong margins
- Maintaining strong relationships with Victorian lawyers and consultants
- Driving the achievement/exceeding budgeted sales projections
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Strategic & Market Analysis
- Conduct market assessments, industry research, and competitive benchmarking to identify growth opportunities, risks, and emerging trends.
- Support case studies, market entry analyses, adjacency assessments, and opportunity‑sizing initiatives across business verticals.
- Synthesize qualitative and quantitative insights into clear implications and strategic recommendations.
Financial Modeling & Business Insights
- Build and maintain financial and operational models to track business performance, unit economics, investment returns, and key strategic metrics.
- Analyze financial,...
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Content Coordination
- Support the roll out of global content campaigns across social, email, web, and digital channels
- Coordinate content timelines and ensure deliverables are completed across teams (content, creative, digital)
- Assist with publishing and scheduling content across platforms
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
Delivery within the Ironclad Practice
- Collaborate closely with Solution Architects to interpret and implement technical solution designs
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- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with clients on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to...
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Client Partnership & Success
- Serve as the primary client-facing point of contact throughout implementation and post-implementation phases, building trusted relationships with key stakeholders.
- Own the post‑implementation relationship, ensuring ongoing clients adoption, engagement, and measurable value realization.
- Provide regular reporting, status updates, and cost‑savings analyses in partnership with analysts.
- Act as the voice of the customer by providing strategic guidance, facilitating QBRs, and...
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- Lead technical discovery workshops and architecture discussions with clients and internal stakeholders
- Design end-to-end integration architectures across on-premise and cloud systems
- Translate business requirements into scalable, secure, and well documented technical designs
- Define integration standards, patterns, and best practices (API-led, event-driven, batch, real-time)
- Lead the design and implementation of APIs, middleware, and...
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CALI Leadership & Strategy
- Lead the strategy, growth, and ongoing evolution of the Consilio Advanced Learning Institute
· Define annual educational priorities aligned with emerging legal developments, client needs, technology trends, and business objectives
· Ensure CALI continues to serve as Consilio’s center for legal education, thought leadership, research, and professional development
· Establish and maintain high standards for legal accuracy, educational quality, technical credibility, and practical usefulness
· Identify new opportunities for educational programming,...
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Website Ownership & Strategy
- Lead website management for Consilio and LOD
- Develop and refine a website optimization roadmap aligned with business goals, campaign priorities, and marketing objectives
- Identify opportunities to improve user experience, lead generation, engagement, conversion, and content discoverability
- Evaluate user behavior, search data, website performance metrics,...
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Contract Review & Negotiation Support
- Conduct first-level review of client, vendor, and partner agreements.
- Review agreements against approved legal playbooks, negotiation guidelines, and fallback positions.
- Identify deviations from standard contract language and route high-risk matters for legal review.
- Prepare initial contract redlines and proposed revisions.
- Coordinate contract negotiations with Sales, Procurement, and business stakeholders.
- Facilitate execution of standard agreements with minimal attorney involvement where...
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- Supervise a team of Infrastructure Administrators, providing guidance and direction to ensure the efficient functioning of the technical infrastructure.
- Provide expertise and support for Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, and storage infrastructure.
- Take end-to-end ownership of tickets, ensuring timely resolution and adherence to SLAs. Collaborate with Infrastructure teams to improve SLAs and ticket resolution times.
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- Leadership
- In partnership and collaboration with directors, provide leadership and oversight of project teams, including managing team utilization, onboarding, training needs and serving as a primary point of escalation for assigned teams.
- Assuring the success of a project by creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration, and associated resource requirements as well as coaching team members and holding team members...
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· Providing end-to-end oversight of discovery matters and serving as primary client point of contact.
· Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
· Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements.
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Reporting & Dashboard Development:
o Develop and maintain Power BI dashboards tracking O2C performance (AR aging, collections, billing accuracy, DSO drivers)
o Translate business requirements into effective data models and visualizations
o Ensure dashboards are accurate, scalable, and used by stakeholders for...
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Service Delivery & Operations
- Lead and manage teams of attorneys, claims professionals, delivery managers, and coordinators supporting insurance coverage letter drafting engagements.
- Oversee daily operations across multiple clients, ensuring high-quality, timely delivery of coverage correspondence.
- Establish and maintain delivery standards, quality controls, and performance metrics.
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Core Competencies (based on Consilio’s Values)
· Be flexible and embrace change;
· Take ownership for providing outstanding service;
· Value and respect the contributions of others, building trust and relationships with stakeholders;
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Consultancy and Management of Projects
· Lead and support multiple eDiscovery matters, ensuring smooth execution and client satisfaction in collaboration with senior team members.
· Assist with data ingestion and processing workflows, ensuring accurate handling of structured and unstructured data across various platforms and formats.
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· Works internally with colleagues and with clients in the planning and execution of data preservation using the most appropriate and legally defensible solutions
· Performs investigative analysis activities for a variety of digital devices, computers, storage media, servers, networks, and cloud-based services, including seizure and retention of mobile phones and handheld devices
· Performs data restoration and data conversion to prepare data for processing...
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- Full account management responsibility for 5 – 10 strategic client accounts
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams (and where relevant, the wider Consilio teams)
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments and Structured Teams)
- Find ways to open doors for the wider Consilio Group services at your...
