Job Listings

- Respond to Help Desk (Service Desk and SNOW) tickets, calls, and chatbot in a timely manner - Diagnose and resolve common IT problems using established procedures and knowledge base articles - Perform initial troubleshooting for: - Hardware issues, software applications, operating system errors, and network connectivity problems and escalate appropriately -

- Work with day-to-day admin activities around SharePoint, One Drives, Teams. - Work closely with the business and users across different departments across the organization to understand and gather requirements, suggest solutions and work on planning and implementation of several business requirements. - Work with other teams during integration and lead the migration activities for SharePoint, One Drive, Teams and M365 groups - Support and train junior members of the team and assist in up...

- Creates and maintains project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements - Communicates appropriately, clearly, and effectively with clients, outside counsel, project team, and internal operations - Understands internal service level commitments and turnaround times and sets client expectations appropriately - Lead and manage Scrum events like daily stand-ups, sprint planning, sprint reviews, and sprint...

- Provides leadership and daily management of IAM team members, including goal setting and performance management. - Drives planning and execution of identity management roadmaps and technology enhancements. - Creates and maintains standards surrounding documentation related to identity processes, procedure, and infrastructure. - Creation of system security reports by collecting, analyzing, and summarizing data and trends. - Assesses current applications and architecture to ensure current implementations align with industry guidelines, best practices, and management approved standards.

- Review and analyze legal invoices submitted by outside counsel to ensure accuracy, compliance with billing guidelines, and reasonableness of charges. · Monitor adherence to outside counsel billing guidelines, including time entry descriptions, billing rates, staffing models, and expense charges. · Identify billing discrepancies, unauthorized charges, excessive time entries, and non-compliant billing practices; communicate findings with internal stakeholders and law firms. · Collaborate with legal, finance, and procurement teams to support budgeting, forecasting, and cost control of legal services. · Provide feedback and...

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables -

• 3x Daily In Office presence. Location: Armonk NY • Work at direction of General Counsel and Attorneys • Initiation of claims work, research and information gathering. • Litigation matter tracking • Responsible for the initial draft of attorney response letters • Organize exhibits for depositions, hearings and trials Additional Responsibilities/Details: • Draft hearing outlines • Schedule court reporters for depositions • Complete projects assigned by attorneys and paralegals • Support other team members with training and education to encourage best practices and high quality service

· Rate Request Review & Approval o Verify accuracy and completeness of timekeeper rate submissions before approval. o Check approved rates against internal guidelines, historical data, and effective dates. o Confirm that all required data fields are correctly populated, including timekeeper name, classification (e.g., partner, associate, paralegal), currency, billing office, and practice group.   · Data Entry & Documentation o Accurately input rate data and comments into billing and matter management systems. o Ensure...

Matter Intake & Budget Support - Manage the intake and setup of new legal matters, ensuring complete and accurate data entry in matter management systems. - Coordinate with internal legal team members and outside counsel to collect and validate matter details. - Assist with responding to budget inquiries and tracking legal spend as needed. Service of Process / Legal Mail Management - Receive and manage service of process (SOP) and legal mail; ensure accurate routing and acknowledgment in a timely manner. - Maintain SOP logs, tracking systems, and reporting tools. - Recommend and support process...

Key Responsibilities   - Design, deploy, and manage containerized applications using Kubernetes and Docker - Develop and maintain CI/CD pipelines for application delivery - Monitor and troubleshoot application and infrastructure issues across...

Customer Satisfaction Service Level Agreements (SLAs) Ensure 15min response, follow-up and resolution SLAs are being met. Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by: Assistance with logging into the system, navigating the interface and performing...

- Design, deploy, and manage containerized applications using Kubernetes and Docker - Develop and maintain CI/CD pipelines for application delivery - Monitor and troubleshoot application and infrastructure issues across environments - Collaborate with cross-functional teams to ensure high availability and performance -

- Troubleshoot and resolve complex application issues across various layers,from web and application servers, to databases and containerized environments like Docker and Kubernetes. - Investigate logs and system behavior, pulling data from pods and containers using tools like kubectl, event viewer, and central logging platforms - Monitor application health, performance, and availability levaraging observability platforms like Grafana and Kibana. -

Messaging and Positioning: - Develop compelling, persona-based messaging and supporting materials that effectively communicate Aurora suite benefits to legal professionals and corporate clients. - Conduct customer interviews and stakeholder sessions to deliver market insights internally and ensure customer voice is reflected in all marketing materials. -

What You’ll Do With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access...

What You’ll Do With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access...

Essential Duties and Responsibilities:  - Planning and Scheduling: Develops and maintains UAT plans, timelines, and schedules, coordinating with stakeholders to ensure timely execution.  - Requirements Gathering: Works with business users to understand testing needs and translate them into actionable test cases. -

What You’ll Do With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.

· To ensure optimal performance and reliability, develop and implement network designs, including topology, protocols, and network security measures. · Regularly monitor network systems and proactively identify and resolve network issues to minimize downtime and ensure smooth operations. · Implement and maintain network security measures, such as firewalls, switches, routers, load balancers, intrusion detection systems, and access controls, to protect...

- Design and implement Salesforce solutions using Flow Builder, Apex, Lightning Components (LWC), and Visualforce. - Manage and streamline deployments using Gearset, ensuring efficient CI/CD pipelines. - Build and maintain integrations between Salesforce and external systems using REST APIs and other integration tools (e.g., MuleSoft, Workato, etc.). - Leverage Einstein AI capabilities for...