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· Develop detailed product feature requirements/specifications to be applied by the engineering teams. These requirements/specifications need to be clearly relayed to the engineers to create and develop against.
· Assess value, develop use cases, and prioritize stories, epics, and theses to ensure work aligns with product strategy.
· Triage incoming defects and product enhancements with Product Management
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- Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups.
- Responsible for all phases of the project lifecycle which include requirements definition, solution design, 1application development, and system testing.
- Analyze end user data needs and develop user-oriented solutions which interface with existing applications.
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SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account. This includes but is not limited to the following activities:
- Serve as the central point of contact for account information, issue escalation and resolution and relationship management.
- Map and track whitespace within each account, creating and executing a plan to grow...
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· Works internally with colleagues and with clients in the planning and execution of data preservation using the most appropriate and legally defensible solutions
· Performs investigative analysis activities for a variety of digital devices, computers, storage media, servers, networks, and cloud-based services, including seizure and retention of mobile phones and handheld devices
· Performs data restoration and data conversion to prepare data for processing...
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Essential Duties and Responsibilities:
- Lead strategic account planning and establish clear governance for assigned premier/strategic accounts.
- Drive retention, expansion, and client satisfaction across the assigned account portfolio.
- Build and maintain executive-level client relationships; influence key stakeholders and decision makers.
- Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution.
- Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships.
- Represent Account Management in...
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- Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.
- Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
- Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate.
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- Create reports by analysing data from multiple sources for various stakeholders
- Lead the development of dashboards, reports, and data models to support business strategy
- Perform deep-dive analysis to uncover trends, anomalies, and opportunities
- Leverage AI tools and automation to streamline data preparation, speed up querying, and optimize reporting workflows
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Litigation and Client Service
- Manage an active docket of California automotive breach of warranty, Song-Beverly, Lemon Law, and related automotive warranty defense matters
- Lead matters from initial assessment through resolution or trial, including discovery, depositions, motion practice, settlement strategy, and trial preparation
- Develop practical case strategies that balance legal risk, client objectives, cost, and timing
- Serve...
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The Associate, LTS role supports the delivery of legal transformation and legal operations engagements for corporate legal departments and other clients.
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Essential Characteristics
- Demonstrates sound judgment, accountability, and effective independent decision-making
- Communicates proactively and builds trusted relationships with clients and internal stakeholders
- Takes ownership of client needs, anticipating risks and following issues through resolution
- Influences and coordinates...
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Matching lawyers to client assignments
• Build trusted, long term relationships with LOD lawyers to match them effectively to client opportunities.
• Draft tailored, high quality client proposals, positioning lawyers for success.
• Deliver proposals at pace while maintaining consistently high standards in a fast moving environment.
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- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with clients on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool and production management
- Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed...
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Client Partnership & Success
- Serve as the primary client-facing point of contact throughout implementation and post-implementation phases, building trusted relationships with key stakeholders.
- Own the post‑implementation relationship, ensuring ongoing clients adoption, engagement, and measurable value realization.
- Provide regular reporting, status updates, and cost‑savings analyses in partnership with analysts.
- Act as the voice of the customer by providing strategic guidance, facilitating QBRs, and...
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• Managing process and tracking of employee interviews and document collection on various projects;
• Assisting with internal reporting on ongoing projects and workstreams
• Providing end-to-end oversight of discovery matters and serving as primary client point of contact
• Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
• Developing and managing relationships with internal teams
• Defining, communicating, implementing and monitoring quality standards on all project deliverables
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Agile Leadership & Team Facilitation
· Serve as Scrum Master for Enterprise Data Warehouse (EDW), Domo, and Business Intelligence delivery teams, promoting Agile best practices and team effectiveness.
· Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-Ups, Backlog Refinement, Sprint Reviews, Retrospectives, and Release Planning.
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- Own the product vision, goals, roadmap, and delivery priorities for assigned data warehouse, reporting, and integration capabilities.
- Serve as the primary point of accountability for product scope, backlog quality, prioritization, and acceptance decisions.
- Partner with sponsors, stakeholders, subject matter experts, and technical teams to define desired outcomes, success measures, and product requirements.
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What you will do
- Own and lead complex advisory engagements across legal operations, legal technology, contracting transformation and Legal GenAI, from scoping through executive presentation and implementation planning.
- Serve as the primary day-to-day advisor to senior client stakeholders, building trusted relationships and aligning diverse legal, procurement, technology, finance and business interests.
- Define engagement strategy, workplans, governance, deliverables and success measures, and maintain accountability for scope, quality, budget, risks and timelines.
- Lead...
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Hands-on technical leadership
- Stay directly involved in architecture, design reviews, and code review; write and troubleshoot code alongside the team when needed, especially on critical-path or high-risk work
- Set and enforce engineering standards for code quality, testing, security, and documentation
- Own the technical roadmap for the platform, including its evolving AI-enabled capabilities (automated workflow steps, intelligent document handling, and related legal-automation features)
- Evaluate and introduce new technologies, frameworks, and AI/ML tooling that improve platform capability, reliability, or velocity
Delivery and execution
- Translate business...
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Problem structuring and analysis
- Break ambiguous business questions into MECE issue trees and hypothesis-driven workplans before analysis starts.
- Size markets top-down and bottom-up, triangulate the answer, and make every assumption explicit and defensible.
- Run competitive benchmarking, adjacency assessments, market-entry and build/partner/buy analyses.
- Reason from first principles: rebuild economics from their drivers rather than relying on headline benchmarks.
Financial and operating models
- Build clean, auditable Excel models with inputs, calculations and outputs separated, scenario and sensitivity toggles, and error...
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Assist the Business Analyst team in working with the client to:
Assess, research, analyze and document sponsor/stakeholder/request needs.
Identify and diagnose business problems and potential solutions.
Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
Develop and maintain a strong...
