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Service Delivery & Operations
- Lead and manage teams of attorneys, claims professionals, delivery managers, and coordinators supporting insurance coverage letter drafting engagements.
- Oversee daily operations across multiple clients, ensuring high-quality, timely delivery of coverage correspondence.
- Establish and maintain delivery standards, quality controls, and performance metrics.
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Core Competencies (based on Consilio’s Values)
· Be flexible and embrace change;
· Take ownership for providing outstanding service;
· Value and respect the contributions of others, building trust and relationships with stakeholders;
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Consultancy and Management of Projects
· Lead and support multiple eDiscovery matters, ensuring smooth execution and client satisfaction in collaboration with senior team members.
· Assist with data ingestion and processing workflows, ensuring accurate handling of structured and unstructured data across various platforms and formats.
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· Works internally with colleagues and with clients in the planning and execution of data preservation using the most appropriate and legally defensible solutions
· Performs investigative analysis activities for a variety of digital devices, computers, storage media, servers, networks, and cloud-based services, including seizure and retention of mobile phones and handheld devices
· Performs data restoration and data conversion to prepare data for processing...
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- Full account management responsibility for 5 – 10 strategic client accounts
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams (and where relevant, the wider Consilio teams)
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments and Structured Teams)
- Find ways to open doors for the wider Consilio Group services at your...
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- Full account management responsibility for a number of strategic client accounts.
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams.
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments, managed services and legal technology)
- Lead all relationship and sales meetings with your clients, up to GC/Head of Legal...
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What you’ll be doing
Every day is different. Every conversation matters. Every initiative helps shape the LOD experience.
- Championing our brand: continuing to build upon our award-winning employer-of-choice culture that attracts and retains exceptional talent.
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- Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups.
- Responsible for all phases of the project lifecycle which include requirements definition, solution design, 1application development, and system testing.
- Analyze end user data needs and develop user-oriented solutions which interface with existing applications.
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Assist the Business Analyst team in working with the client to:
· Assess, research, analyze and document sponsor/stakeholder/request needs.
· Identify and diagnose business problems and potential solutions.
· Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
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- Assist in monitoring discovery activity by matter and assist with the execution of day-to-day case management tasks
- Assist in coordinating and monitoring requests from the case team, escalating as needed
- Aide in coordinating with client services as the direction of the PM team to ensure established processes are applied, deadlines are met, and concerns are...
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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1. Technical Skills & Core Competencies
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- Power Platform & Low-Code Mastery
- Power Apps: Deep knowledge of both Canvas apps (for custom UX) and Model-driven apps (for data-centric processes). Proficiency in Power Fx is essential.
- Power Automate: Designing complex cloud flows, handling error logic (try/catch patterns).
- Copilot Studio:...
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Help Protect Existing Business and Grow Total Account Revenue
The Sales Operations Analyst will support the Sales Teams and our clients through the following activities (not all-inclusive):
· Ensure compliance with client playbook workflows and other guidelines.
· Complete new engagement setup for clients, including Salesforce...
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- Oversight of multiple concurrent review matters and client engagements, ensuring quality, efficiency, and consistency of delivery
- Provide strategic guidance to Review Senior Managers and Managers to ensure adherence to best practices, process consistency, and high-quality outcomes
- Communicate with clients and their counsel as a subject matter expert in Consilio’s process and service offerings
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Project Delivery & Governance
- Lead end-to-end delivery of Ironclad CLM implementations across multiple client engagements
- Define and manage project scope, timelines, milestones, and deliverables
- Monitor project performance, proactively managing risks, issues, and dependencies
- Ensure delivery aligns with agreed Statement of Work (SOW), budget, and quality expectations
Delivery Team Coordination
- Coordinate cross-functional...
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- Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records.
- Upload and download client data from internal and external servers ensuring proper archival backups are completed.
- Track evidence through hard copy Chain of Custody records when required.
- Manage onsite and offsite storage of all evidence.
- Maintain highly...
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Key Responsibilities
- Perform on-site forensic imaging and collection of Windows devices using Logicube physical imaging hardware
- Perform on-site forensic imaging and collection of macOS devices using Digital Collector
- Perform on-site forensic imaging of both Android and IOS Devices with Cellebrite Inseytes
- Maintain strict chain of custody protocols for all physical and digital evidence
- Transfer collected forensic images and data sets to AWS S3 storage in accordance with security and compliance standards
- Track and manage all evidence and collection efforts using QuickBase, ensuring accurate and timely record-keeping
- Coordinate with custodians and IT staff to schedule and facilitate device...
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Key Responsibilities
Solution Design & Architecture
- Lead end-to-end solution design for Ironclad CLM implementations, including workflows, templates, approval processes, and data models
- Translate client legal, business, and operational requirements into scalable solution architectures
- Define contract schemas, clause libraries, playbooks, and workflow structures
- Ensure designs account for scalability, usability, and long-term maintainability
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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- Run full incident response lifecycle on security incidents
- Monitor for attacks, intrusions and unusual/unauthorized activity
- Monitor and analyze reported phishing emails
- Monitor & manage email spam filtering systems
- Investigate alerts, apply mitigation measures, keep detailed notes and close out
- Provide incident response...
