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- Support Product and Program Management, Architecture, Product with deployment and automation services through multiple tools.
- Collaborate in the development and implementation of monitoring specifications, and configurations.
- Create methods to enhance level of stability and availability of all supported systems.
- Create and maintain up-to-date documentation.
- Work with associated teams to...
- Data Processing and Analysis:
- Use Python to run and modify scripts for automating data extraction, transformation, and validation.
- Generate and maintain reports to track O2C metrics.
- Process Improvement:
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Customer Satisfaction:
1. Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
2.Provide the highest level of customer service to further solidify the...
- Serve as the primary point of contact for clients during forensic collection or forensic analysis engagements, explaining the process and providing regular updates.
- Work closely with clients to understand their needs, scope of investigation, and collection requirements.
- Educate clients on data preservation strategies to minimize the risk of data spoliation or loss during investigations.
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- Responsible for supporting the company’s Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, and storage infrastructure.
- Ticket management and end to end ownership of tickets.
- Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and gain knowledge of the company’s systems.
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Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency, be accountable and demonstrate unwavering commitment to doing the right thing;
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Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right...
Help Protect Existing Business and Grow Total Account Revenue.
SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account. The SCS Analyst will support the AM and clients through the following activities (not all-inclusive):
- Ensure compliance of SCS client playbook workflows and other client guidelines.
- Complete new engagement setup for clients, including conflict checks, Salesforce opportunity creation and closure, and job setup.
- Prepare and coordinate any necessary contractual requirements.
- Monitor project and client communications for items requiring follow-up and escalation.
- Collate information used for reporting,...
What You’ll Do:
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
What Shift You’ll Work:
- Tuesday to Saturday 4pm - 1am (16h00 -...
Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right...
• Providing end-to-end oversight of discovery matters and serving as primary client point of contact
• Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
• Managing projects of local and global clients
• Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration...
The Manager, Talent Solutions (People & Development) is responsible for recruiting, screening, interviewing and vetting candidates. Team members in this role are also responsible for building candidate rosters, networking in the legal community, and assisting the Client Solutions team in the fulfillment of orders. The Manager, Talent Solutions will also:
- Engage in building a solid pipeline of specialized legal professionals for service work based on supply and demand signals.
- Work with talent team members to validate candidate skills, experience, business acumen and professionalism, including final approval of...
Essential Responsibilities:
- To ensure optimal performance and reliability, develop and implement network designs, including topology, protocols, and network security measures.
- Regularly monitor network systems and proactively identify and resolve network issues to minimize downtime and ensure smooth operations.
- Implement and maintain...
Essential Responsibilities:
- To ensure optimal performance and reliability, develop and implement network designs, including topology, protocols, and network security measures.
- Regularly monitor network systems and proactively identify and resolve network issues to minimize downtime and ensure smooth operations.
- Implement and maintain...
- Ensure Operations activity progresses as scheduled and required for the eDiscovery projects
- Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift
- Support managers by providing project status and issue reporting as required
- Provide regular project status and issues updates to Operations management team (Global)...
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture...
WHAT YOU WILL BE DOING:
- Develop instructional documentation for multiple projects while managing project plans and schedule. Assist in planning, scheduling, and tracking documentation work to meet dates and client deliverables.
- Work with SMEs to create instructions for various software processes.
- Manage documentation projects effectively to meet deadlines and quality standards.
- Write,...
- Develop, maintain and implement detailed test plans, test cases, and test scripts to ensure compliance with system specifications.
- Execute manual and automated testing, including functional, integration, regression, scale, and performance testing.
- Create and maintain automated test suites using tools like Selenium, JUnit, or similar frameworks.
- Identify,...
