- Identification and development of new clients and sales leads via proactive introductions
- Working closely with clients to problem solve their needs and design bespoke service solutions
- Working with LOD’s marketing team to design and deliver:
- compelling business development and client engagement campaigns
- client initiatives and networking events (e.g., discussion forums)
- Assisting the People & Development teams to manage our professional consultants
- Designing creative approaches to client opportunities and tenders
- Working with global colleagues on cross-selling opportunities
- Maintaining Client Relationship Management system.
Your Approach :
- Make an impact, taking ownership, organizational skills
- Authentic and clear communication, emotional intelligence, positive relationships internally and externally
- Seeing the big picture without losing your eye for detail
- A curious personality and an open mind to thrive and engage in an entrepreneurial team
- A genuine interest in the legal market and ensuring that our consultants and clients receive the best possible experience in their dealings with us
- Facilitate onboarding/offboarding processes and provide support to HRSS team.
- Coordinate between departments, collect and communicate data, and schedule stakeholder meetings.
- Create and manage new hire profiles on HRIS and other systems.
- Prepare employee letters and maintain employee data for internal/external use.
- Manage employee request queue and collaborate with stakeholders for effective solutions.
- Ensure data quality and confidentiality.
- Interface between HR team and other geographies (primarily US).
- Experience with external vendors, particularly in insurance and statutory compliance.
Leadership -
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for colleagues.
- Identify areas of operational risk and implement strategies to mitigate such risk for your clients.
- Participates in strategic client meetings (quarterly meetings; in person meetings, etc.) & oversee client level reporting.
- Initiate and participate in business development opportunities with GRO.
- Initiate and provide guidance to junior PMs regarding building of client relationships.
Management of Projects -
- Provide end-to-end oversight of discovery matters and serving as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
- Develop and manage relationships with internal teams.
- Define, articulate, implement and monitor quality standards on all project deliverables.
- Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
- Serve as an expert on Consilio's review platforms and proprietary offerings.
- Forecast, track and manage project budgets.
- Successfully oversee and consult on multiple, concurrent complex projects.
- Generate and distribute reporting metrics and other identified KPI's as needed for each project.
- Develop strong client relationships through collaborative, consultative service.
- Analyze the user stories, creating functional test cases, reporting bugs etc.
- Proficient in test design, test execution and reporting
- Experience working in JIRA
- Working with the project team to discuss verification protocols.
- Identifying software application weaknesses and target areas.
- Sketching out ideas for automated software test procedures.
- Reviewing software bug reports and highlighting problem areas.
- Writing automation scripts and implementing software applications.
- Designing and installing software databases.
- Troubleshooting automation software and finalizing system procedures.
- Identifying quality issues and creating test reports.
- Collaborating with the design team to solve application faults.
Assist the Business Analyst team in working with the client to:
- Assess, research, analyze and document sponsor/stakeholder/request needs.
- Identify and diagnose business problems and potential solutions.
- Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
- Develop and maintain a strong relationship with internal/external team members.
- Identify issues in a project and escalate/manage resolution as required.
- Coordinate and provide support to the business with the process implementation.
- Advocate for client during Sprint cycles to govern workstreams, compliance to requirements, and ensure timelines.
- Assist with organizing UAT structure, testing, goals, and results.
- Provide timely updates and communication to entire project/task team.’
- Fill gaps in administrator support, such as prioritizing and responding to support tickets.
Work with our internal project team to:
- Represent the client in all aspects of a project.
- Support the team in planning, development, stabilization, and deployment of user requirements to the overall workflow.
- Support the team in identifying potential solutions, roadblocks, and issues.
- Review user requirements with the technical team at the start of the project to ensure they understand the project requirements
- Identify and escalate gaps in the proposed solution to ensure we are meeting all client requirements.
- Check-in with the support development team to answer any questions and help clear roadblocks.
- Perform quality assurance testing on all deliverables before releasing them to the client.
- Provide knowledge transfer and training as needed to assist with the transition to other internal teams.
- Audit and improve internal processes as needed.
Assist the Business Analyst team in working with the client to:
- Assess, research, analyze and document sponsor/stakeholder/request needs.
- Identify and diagnose business problems and potential solutions.
- Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
- Develop and maintain a strong relationship with internal/external team members.
- Identify issues in a project and escalate/manage resolution as required.
- Coordinate and provide support to the business with the process implementation.
- Advocate for client during Sprint cycles to govern workstreams, compliance to requirements, and ensure timelines.
- Assist with organizing UAT structure, testing, goals, and results.
- Provide timely updates and communication to entire project/task team.’
- Fill gaps in administrator support, such as prioritizing and responding to support tickets.
Work with our internal project team to:
- Represent the client in all aspects of a project.
- Support the team in planning, development, stabilization, and deployment of user requirements to the overall workflow.
- Support the team in identifying potential solutions, roadblocks, and issues.
- Review user requirements with the technical team at the start of the project to ensure they understand the project requirements
- Identify and escalate gaps in the proposed solution to ensure we are meeting all client requirements.
- Check-in with the support development team to answer any questions and help clear roadblocks.
- Perform quality assurance testing on all deliverables before releasing them to the client.
- Provide knowledge transfer and training as needed to assist with the transition to other internal teams.
- Audit and improve internal processes as needed.
Essential Job Duties
Assist the Business Analyst team in working with the client to:
- Assess, research, analyze and document sponsor/stakeholder/request needs.
- Identify and diagnose business problems and potential solutions.
- Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
- Develop and maintain a strong relationship with internal/external team members.
- Identify issues in a project and escalate/manage resolution as required.
- Coordinate and provide support to the business with the process implementation.
- Advocate for client during Sprint cycles to govern workstreams, compliance to requirements, and ensure timelines.
- Assist with organizing UAT structure, testing, goals, and results.
- Provide timely updates and communication to entire project/task team.’
- Fill gaps in administrator support, such as prioritizing and responding to support tickets.
Work with our internal project team to:
- Represent the client in all aspects of a project.
- Support the team in planning, development, stabilization, and deployment of user requirements to the overall workflow.
- Support the team in identifying potential solutions, roadblocks, and issues.
- Review user requirements with the technical team at the start of the project to ensure they understand the project requirements
- Identify and escalate gaps in the proposed solution to ensure we are meeting all client requirements.
- Check-in with the support development team to answer any questions and help clear roadblocks.
- Perform quality assurance testing on all deliverables before releasing them to the client.
- Provide knowledge transfer and training as needed to assist with the transition to other internal teams.
- Audit and improve internal processes as needed.
- Managing process and tracking of employee interviews and document collection on various projects;
- Assisting with internal reporting on ongoing projects and workstreams
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Developing and managing relationships with internal teams
- Defining, communicating, implementing and monitoring quality standards on all project deliverables
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables
- Successfully overseeing multiple, concurrent projects
- Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis
- Developing strong client relationships through collaborative, consultative service
- Responsible for document collections, custodian interviews
- Execute searches of data, utilize analytics to identify relevant data
- Review ESI stipulations
Essential Responsibilities:
- Relativity
- Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities
- Independent Contributor
- Proactively identify places to contribute
- Troubleshoots problems, identifies root causes, and enact best path forward
- Responsible for executing complex Data Analytics workflows
- Responsible for executing large-scale complex projects
- Responsible for executing complex Technology Assisted Review projects
- Subject matter expert (SME) and Consultant
- Present to clients and internal teams as an SME on all analytics offerings
- Spot analytics opportunities and collaborate with other teams
- Advise, communicate, coordinate, and implement strategies, solutions, and workflows
- Conduct project audits
- Enter metrics including billing time entry and culling metrics in line with team expectations
Additional Responsibilities/Details
- Understand/Strategize corporate impact
- Tailor solutions to meet both business and project needs
Essential Responsibilities:
- Relativity
- Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities
- Independent Contributor
- Proactively identify places to contribute to and drive process improvement
- Troubleshoots problems, identifies root causes, and enacts best path forward
- Implement complex Data Analytics workflows with no oversight
- Take ownership of large-scale complex projects, from beginning to end
- Directly lead complex or high-profile Technology Assisted Review projects
- Subject matter expert (SME) and Consultant
- Present to clients and internal teams as an SME on all analytics offerings
- Spot analytics opportunities and collaborate with other teams so that these opportunities are not missed
- Apply SME knowledge to matters to identify workflows and solutions
- Communicate, Coordinate, and Implement solutions and workflows and effectively communicate to project teams
- Advise internal teams on existing strategies, workflows, solutions and develop new ones
- Perform full project audits, as needed
Additional Responsibilities/Details
- Understand/Strategize corporate impact by understanding the business’ needs and tailor solutions that meet these needs as well as project needs
- Identify items such as workflows, client agreements, proposals that conflict with Consilio’s business interests and propose alternative solutions
- Enter metrics including billing time entry and culling metrics in line with team expectations
Leadership -
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for colleagues.
- Identify areas of operational risk and implement strategies to mitigate such risk for your clients.
- Participates in strategic client meetings (quarterly meetings; in person meetings, etc.) & oversee client level reporting.
- Initiate and participate in business development opportunities with GRO.
- Initiate and provide guidance to junior PMs regarding building of client relationships.
Management of Projects -
- Provide end-to-end oversight of discovery matters and serving as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
- Develop and manage relationships with internal teams.
- Define, articulate, implement and monitor quality standards on all project deliverables.
- Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
- Serve as an expert on Consilio's review platforms and proprietary offerings.
- Forecast, track and manage project budgets.
- Successfully oversee and consult on multiple, concurrent complex projects.
- Generate and distribute reporting metrics and other identified KPI's as needed for each project.
- Develop strong client relationships through collaborative, consultative service.
- Management of Projects
- Providing end-to-end oversight of multiple eDiscovery matters and serving as primary client point of contact;
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables;
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements;
- Developing and managing relationships with internal teams;
- Defining, communicating, implementing and monitoring quality standards on all project deliverables;
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables;
- Successfully overseeing multiple, concurrent projects;
- Generating and distributing standard data metrics reporting and other identified KPI's on a regular basis;
- Developing strong client relationships through collaborative, consultative service.
- Track ongoing collection, processing, review workflow enhancements, and standardization efforts
- Assist with revising process documentation as needed
- Facilitate remote collection of data from enterprise systems, including Exchange servers, file shares, and cloud-based collaboration and communication tools
- Verify, analyze, and transfer secure data sets
- Record collection efforts, update chain of custody and media collection logs
- Effectively communicate with case teams and other Legal and corporate stakeholders in support of the discovery workflows
- Analyze and deploy best practices applicable to the handling and analysis of electronic evidence
Additional Responsibilities/Details:
- Utilize off-the-shelf and proprietary data collection, analysis, and reporting tools
- Support other team members with training and education to encourage best practices and high-quality service
- Work at direction of PMO project managers
- Responsible for maintaining organization of cases
- Case closure
Additional Responsibilities/Details:
- Utilize off-the-shelf and proprietary data collection, analysis, and reporting tools
- Support other team members with training and education to encourage best practices and high-quality service
Core Competencies
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing;
- Recognize, develop and celebrate individual and team successes;
- Lead with conviction
Essential Responsibilities:
Leadership
- Lead by example and with humility;
- Lead a culture of continuous improvement;
- Provide leadership and oversight of multiple project teams, including managing team utilization, resource planning training needs and serving as a point of escalation;
- Manage client facing issues, and escalate to leadership, if necessary;
- Work with managers to identify and communicate team objectives;
- Provide training, feedback and support for the development of your team;
- Motivate to create an environment where employees thrive;
- Articulate short and long term goals and evaluate the performance of your team against them and core competencies;
- Identify and manage resource needs, balancing activity across the team;
- Interview prospective candidates and assist with their onboarding;
- Promote and coordinate team building activities;
- Identify and facilitate growth opportunities for colleagues;
- Delivering n team and individual SLA’s;
- Define, negotiate, articulate, implement and monitor quality standards on all project deliverables, achieving quality targets.
Management of Projects
- Create and maintain the project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements;
- Plan and manage internal and external project communications (with client and internal team), ensuring effective exchange of project information and deliverables;
- Create, improve and achieve client forecasting, tracking and project budget requirements;
Sales Support
- Knowledgeable about and able to speak competently of Consilio's service offerings;
- Develop strategic external relationships through participation and presentation at industry events, publication of articles, membership in relevant thought leadership groups, and similar activities;
- Participate/conduct business development activities with existing and new clients such as participating in sales presentations, building personal relationships with potential clients;
- Serve as a point for client contact on incoming projects and industry inquiries as necessary;
- Assist with drafting customized protocols and other non-standard operating procedures for MSA clients or clients with ongoing and continuous projects.
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities.
- Manage a healthy pipeline of opportunities from identification through close.
- Maintain an active calendar of new client meetings and industry networking events.
Management of Projects:
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact.
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements.
- Developing and managing relationships with internal teams.
- Defining, communicating, implementing and monitoring quality standards on all project deliverables.
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables.
- Serving as expert on Consilio’s review platforms and proprietary offerings.
- Forecasting, tracking and managing project budgets and invoices.
- Successfully overseeing multiple, concurrent projects.
- Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis.
- Developing strong client relationships through collaborative, consultative service.
Project Team Leadership:
- Leading an assigned team of project managers and project coordinators.
- Serve as a point of escalation for junior members of the team.
- Managing utilization and project assignment within the project team.
- Providing training and supervision for junior team members.
Essential Responsibilities:
- Support and maintain highly available storage services, backup/restores, and related systems.
- Handle the diagnosis of complex storage problems including provisioning infrastructure and performance management
- Diagnose issues and problems bridging various other layers and their interactions with storage, including virtualization, operating systems and applications.
- Perform system maintenance in accordance with established schedules and best practices.
- Install, update and maintain supported systems as necessary.
- Collaborate on projects for improving, securing, and deploying storage systems.
- Work off hours when required to troubleshoot, perform maintenance activities, system upgrades or data migrations
Additional Responsibilities/Details:
- Ability to perform effectively and constructively cope with the stresses inherent to 24x7 business support situations.
- Ability to understand, apply and adhere to all stated security-related practices.
- Ability to maintain a high level of awareness related to security.
- 10% travel may be required with this position: globally.
Leadership -
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for colleagues.
- Identify areas of operational risk and implement strategies to mitigate such risk for your clients.
- Participates in strategic client meetings (quarterly meetings; in person meetings, etc.) & oversee client level reporting.
- Initiate and participate in business development opportunities with GRO.
- Initiate and provide guidance to junior PMs regarding building of client relationships.
Management of Projects -
- Provide end-to-end oversight of discovery matters and serving as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
- Develop and manage relationships with internal teams.
- Define, articulate, implement and monitor quality standards on all project deliverables.
- Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
- Serve as an expert on Consilio's review platforms and proprietary offerings.
- Forecast, track and manage project budgets.
- Successfully oversee and consult on multiple, concurrent complex projects.
- Generate and distribute reporting metrics and other identified KPI's as needed for each project.
- Develop strong client relationships through collaborative, consultative service.
- Perform tasks related to the forensic examination of ESI under supervision of a Senior Analyst and Manager.
- Assist with testing and research for new workflows and methodologies.
- Perform remote and onsite collections in a defensible manner.
- Travels to onsite locations (regional and international) with a team or independently to perform data collections.
- Follows Digital Forensic good practice methodologies (ISO17025 standard and ACPO Principles of Digital Evidence) in all aspects of the forensic and eDiscovery workflow.
- Displays professionalism and competence in communications to clients.
- Assists with project management of forensics works for the team, i.e email communications.
- Ability to be responsive to internal and external communications.
- Demonstrate working knowledge and understanding of evidence management.
- Displays comfort operating in a client-facing environment.
- Ability to work independently on-site on small sized engagements.