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· Lead and support the planning and execution of data preservation workflows, ensuring the use of legally defensible and industry-approved methodologies.
· Facilitate client calls with confidence and a consultative approach.
· Work independently onsite for small to medium engagements, representing the DFES team professionally.
· Conduct forensic...
- Require someone proficient in PostgresSQL, with MySQL knowledge being a valuable bonus
- Database Installation & Configuration: Install, configure, and upgrade SQL Server instances (all versions) across various environments (Dev, QA, UAT, Prod).
- Performance Tuning & Optimization: Monitor database performance, identify bottlenecks, and implement solutions for query optimization, indexing strategies, and database configuration to ensure optimal performance.
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Core Competencies (based on Consilio’s Values)
• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
Core Competencies (based on Consilio’s Values)
• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
· Process Optimization:
Support the execution and continuous improvement of the eDiscovery program, processes, and SOPs.
Identify and implement improvements to legal workflows, matter management, Legal Hold processes, and other operational functions.
· Technology Management:
Execute recurring operational tasks: monitor the eDiscovery mailbox; manage legal hold communications; support collection workflows; and promptly escalate issues to senior team members.
Administer legal technology platforms (e.g., Exterro, legal hold management systems), including matter setup, custodian updates,...
Responsibilities:
- Provision and maintain end user hardware (laptops/desktops/workstation/mobile devices) using Intune MDM and local device cloning/provisioning tools
- Package, deploy and maintain third party applications on end user hardware using Intune MDM
- Troubleshoot/resolve issues in a timely manner on end user devices (laptops, desktops, mobile phones, etc.)
- Manage users, groups and devices with on-premises Active Directory and Entra ID including Group Policy Management
- Participate in maintenance and configuration of VDI platforms such as Windows 365, Azure Virtual Desktop and Omnissa Horizon
- Monitor and respond to electronic tickets and phone calls from internal and external clients for both...
- Develop, maintain and implement detailed test plans, test cases, and test scripts to ensure compliance with system specifications.
- Execute manual and automated testing, including functional, integration, regression, scale, and performance testing.
- Design and execute test cases to validate data accuracy, completeness, and consistency within the data warehouse.
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- Maintain and update documentation within the centralized Document Management System (SharePoint).
- Track document status across lifecycle stages: draft, review, publish, update, deprecate, archive.
- Ensure version control and change logs are accurately maintained.
- Tag and format documents for optimal retrieval by AI systems (AskLio, ServiceNow, Atlas).
- Convert technical content into...
Architecture & Design
· Design end-to-end solutions for new capabilities and modernization initiatives
· Define system boundaries, data ownership models, and integration strategies using Domain-Driven Design principles
· Make strategic decisions on architectural patterns (microservices vs. monolith) based on business and technical requirements
· Document technical decisions and design rationale for development teams and executive stakeholders
· Evaluate architectural trade-offs between competing approaches and advocate for appropriate solutions
- Assist with implementation, process creation, and documentation of Nuix environment.
- Work within a project timeline, achieving milestones throughout the process
- Respond to internal client requests for Nuix-related discovery support, serving as a subject matter expert (SME) in Nuix
- Facilitate the loading and processing of data in the Nuix environment, addressing processing errors and other data issues
- Generate search term hit reports and other discovery workflow reports for client and counsel
- Provide high-quality,...
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture...
What You’ll Do:
With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
What You’ll Do
- Become a subject matter expert on Consilio’s Digital Enterprise Platform, including features, integrations, and business impact.
- Lead technical conversations during sales calls, demos, and proposal meetings.
- Collaborate with Sales Directors, engineers, product teams and other internal subject matter experts to design client-specific solutions.
- Present complex technology in a clear, compelling way to both technical and non-technical audiences.
- Qualify prospects, manage a robust pipeline of opportunities from identification through close, and execute strategic outreach using CRM tools.
- Balance the need to close...
- Research and identify potential clients, including law firms and corporate legal departments.
- Conduct targeted outreach via phone, email, LinkedIn, and other platforms to schedule introductory meetings.
- Qualify inbound leads and coordinate with senior sales executives to drive opportunities through the pipeline.
- Lead initial discovery conversations to understand client needs and position solutions effectively.
- Maintain accurate and up-to-date client information and activity in Salesforce.
- Assist with preparation of pitch decks, sales collateral, newsletters, and proposal...
- Develop and articulate a clear grasp of legal advisory and eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter...
- Identifying, developing and managing client relationships in the WA legal market to win and expand business
- Conducting business development activities including focused outreach, arranging client visits and pitches and following up on sales opportunities and leads
- Locates or proposes potential business opportunities by contacting potential clients, discovering and exploring opportunities
- Closes new business opportunities by coordinating and negotiating...
- Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects
- Escalate and resolve technical issues with IT support teams
- Interact with project managers on eDiscovery project schedules and delivery estimates
- Prioritize tasks for assigned projects and ensure coverage from his/her team members
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· Leadership & Strategy
- Lead and mentor a team of QA engineers (manual, automation, and AI specialists).
- Define and implement QA strategy, standards, and best practices across projects.
- Create and maintain KPI’s for the standards in automation and manual QA testing.
- Collaborate with Product, Development, and DevOps teams to ensure quality at every...
- Assist with the resolution of any software or hardware issues related to the supported applications.
- Provide support for escalated service requests, including problem identification and resolution.
- Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.
- Prepare document productions for delivery.
- Maintain technical documentation necessary to make the assigned systems operational and efficient.
- Handle digital evidence in accordance with established procedures.
- Ensure compliance with policies and procedures.
- Answer and appropriately handle incoming service requests via e-mail, voicemail, phone, IM, and in person. Escalate problems when appropriate.
- Conduct quality control...
Management of Projects
- Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
- Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
- Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort,...