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User Access Management
- Administer user accounts within the ServiceNow platform.
- Provision, modify, and deprovision user access based on approved requests.
- Assign appropriate roles and group memberships according to job responsibilities.
- Ensure timely removal of access when users transfer roles or leave the organization.
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What you'll own
- Aurora's Platform product strategy - a multi-year point of view on what the platform becomes, grounded in the legal technology market, client economics, and where AI genuinely changes legal work rather than decorating it.
- The roadmap and its outcomes - adoption, retention, expansion, and margin impact, agreed with leadership and reported honestly.
- Multiple pods and their leaders, including [Director, Third-Party Integrations] and platform, reporting, and core experience areas.
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What you'll own
- Product strategy and roadmap for your area - a clear point of view on where the product goes over the next 12–24 months, backed by market evidence, customer research, and business economics.
- Product execution working alongside engineering, design, and delivery. You set the standard for how the work is done, not just what gets shipped.
- Sales readiness– including sales and market enablement in partnership with the customer success and sales...
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What you'll own
- Product strategy and roadmap for your area - a clear point of view on where the product goes over the next 12–24 months, backed by market evidence, customer research, and business economics.
- Product execution working alongside engineering, design, and delivery. You set the standard for how the work is done, not just what gets shipped.
- Sales readiness– including sales and market enablement in partnership with the .
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What you'll own
- Product strategy and roadmap for your area - a clear point of view on where the product goes over the next 12–24 months, backed by market evidence, customer research, and business economics.
- Product execution working alongside engineering, design, and delivery. You set the standard for how the work is done, not just what gets shipped.
- Sales readiness– including sales and market enablement in partnership with the customer success and sales...
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What You'll Own
Market Strategy & Analysis
- Lead competitive intelligence, market sizing, and segmentation analysis that directly informs roadmap prioritization and portfolio strategy
- Build repeatable frameworks for tracking market dynamics, buyer needs, and competitive positioning
- Translate market insight into inputs product...
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Information Governance & Records Retention Operations (50%)
- Manage day-to-day information governance and records retention activities.
- Coordinate records requests, retention reviews, disposition projects, and operational workflows.
- Support physical and electronic records management initiatives.
- Manage case intake, service requests, help desk tickets, work orders, and tracking activities.
- Perform quality control reviews to ensure accuracy and completion of records-related tasks.
- Coordinate with records storage vendors, internal stakeholders, and operational teams.
- Drive initiatives aimed at reducing physical records inventories, eliminating unnecessary storage, and supporting long-term program sunset...
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Messaging and Positioning:
- Develop compelling, persona-based messaging and supporting materials that effectively communicate Aurora suite benefits to legal professionals and corporate clients.
- Conduct customer interviews and stakeholder sessions to deliver market insights internally and ensure customer voice is reflected in all marketing materials.
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Own and define the Salesforce architecture roadmap, ensuring alignment with enterprise technology and business strategies.
Design scalable solutions leveraging Salesforce OOTB features and capabilities, including Flows, Dynamic Forms, Approval Processes, OmniStudio, Einstein AI, and Platform functionality before considering custom development.
Evaluate, recommend, and implement Salesforce AppExchange applications, managed packages, and third-party plugins to maximize business value while minimizing technical debt.
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• Building and nurturing relationships with General Counsel, Heads of Legal, Legal Operations leaders and senior business stakeholders across Hong Kong and Asia.
• Owning the full business lifecycle from prospecting through to closing.
• Developing tailored legal resourcing, consulting and transformation solutions.
• Advising clients on legal operations, legal transformation and legal department optimisation initiatives.
• Engaging with legal operations leaders regarding technology adoption, workflow improvement and service delivery models.
• Leveraging knowledge of legal technology platforms including CLM, contract lifecycle management, matter...
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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· Own end-to-end design for one or more product areas, from problem framing through delivery and post-launch iteration
· Partner closely with Product and Engineering to shape solutions early, not just execute on requirements
· Translate in-flight product strategy into journeys, information architecture, and interaction patterns
· Define the interaction models for AI-assisted...
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About the Team:
Premier Support Services is a global team primarily responsible for providing Consilio’s clients with support via chat and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks).
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Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan...
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• Providing end-to-end oversight of discovery matters and serving as primary client point of contact
• Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
• Managing projects of local and global clients
• Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort,...
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Core Competencies (based on Consilio’s Values)
- Be flexible and embrace change;
- Take ownership for providing outstanding service;
- Value and respect the contributions of others, building trust and relationships with stakeholders;
- Take initiative, act with urgency, be accountable and demonstrate unwavering commitment to...
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The Associate, Data Operations role is responsible for supporting the processing, management, and quality control of electronic data within the eDiscovery lifecycle.
This position provides graduates with the opportunity to develop technical expertise while working with industry-leading technologies and global project teams. Successful candidates will gain experience managing data workflows, ensuring quality standards, and supporting the delivery of critical client projects.
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The Assistant Project Manager role is responsible for supporting the management, coordination, and delivery of eDiscovery projects for clients across the globe.
This position involves managing multiple projects of varying complexity while working closely with clients, attorneys, technical specialists, and internal stakeholders. Successful candidates will develop strong project management capabilities while contributing to the delivery of high-quality client solutions in a fast-paced, technology-driven environment.
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· Technical Leadership: Own end-to-end delivery of research workstreams — from problem framing and scoping, through experimentation and prototyping, to handoff to engineering and product. Make and defend the technical calls that shape how a problem gets solved.
· LLM Specialisation: Set the direction for how we implement, fine-tune, and deploy local Large Language Models for eDiscovery, with a focus on their applicability and efficiency in processing and analysing legal documents such as emails and PDFs.
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- Design, develop, test, and maintain enterprise applications using C# and .NET
technologies
- Develop and maintain REST APIs, backend services, and web applications
- Collaborate with product, QA, and business teams to understand requirements and
implement solutions
- Participate in Agile ceremonies including sprint...
