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Core Competencies (based on Consilio’s Values)
· Be flexible and embrace change;
· Take ownership for providing outstanding service;
· Value and respect the contributions of others, building trust and relationships with stakeholders;
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Consultancy and Management of Projects
· Lead and support multiple eDiscovery matters, ensuring smooth execution and client satisfaction in collaboration with senior team members.
· Assist with data ingestion and processing workflows, ensuring accurate handling of structured and unstructured data across various platforms and formats.
·...
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- Full account management responsibility for 5 – 10 strategic client accounts
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams (and where relevant, the wider Consilio teams)
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments and Structured Teams)
- Find ways to open doors for the wider Consilio Group services at your...
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- Full account management responsibility for a number of strategic client accounts.
- Create focused account plans for each client and own the rollout of these plans, with input from other LOD teams.
- Identify and pursue opportunities to generate additional profitable revenue and cross-sell LOD services (secondments, managed services and legal technology)
- Lead all relationship and sales meetings with your clients, up to GC/Head of Legal...
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· Ensure everyone on the team knows how to follow and use the JIRA workflow.
· Full understanding of the development and QC environments to help guide team to use the proper environment.
· Facilitating scrum events (daily standups, updating the Jira board, driving story point discussion for the boards the SCA is responsible for).
· Coaching the Dev and QC teams in self-organization...
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Provide support to end users of various Corporate System Applications
· Analyze Metrics and reports with operations & finance teams
· Evaluate engagement data to assist with engagement creation
Additional Responsibilities/Details:
· Manage constantly evolving work load
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- Responsible for the creation and maintenance of moderate to highly complex solutions (including data infrastructure, reporting, and applications) that address the informational and analytical needs of the various groups.
- Responsible for all phases of the project lifecycle which include requirements definition, solution design, 1application development, and system testing.
- Analyze end user data needs and develop user-oriented solutions which interface with existing applications.
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Assist the Business Analyst team in working with the client to:
· Assess, research, analyze and document sponsor/stakeholder/request needs.
· Identify and diagnose business problems and potential solutions.
· Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
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- Assist in monitoring discovery activity by matter and assist with the execution of day-to-day case management tasks
- Assist in coordinating and monitoring requests from the case team, escalating as needed
- Aide in coordinating with client services as the direction of the PM team to ensure established processes are applied, deadlines are met, and concerns are...
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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- Oversight of multiple concurrent review matters and client engagements, ensuring quality, efficiency, and consistency of delivery
- Provide strategic guidance to Review Senior Managers and Managers to ensure adherence to best practices, process consistency, and high-quality outcomes
- Communicate with clients and their counsel as a subject matter expert in Consilio’s process and service offerings
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Project Delivery & Governance
- Lead end-to-end delivery of Ironclad CLM implementations across multiple client engagements
- Define and manage project scope, timelines, milestones, and deliverables
- Monitor project performance, proactively managing risks, issues, and dependencies
- Ensure delivery aligns with agreed Statement of Work (SOW), budget, and quality expectations
Delivery Team Coordination
- Coordinate cross-functional...
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- Receive all incoming physical evidence from clients or third parties and initiate Chain of Custody records.
- Upload and download client data from internal and external servers ensuring proper archival backups are completed.
- Track evidence through hard copy Chain of Custody records when required.
- Manage onsite and offsite storage of all evidence.
- Maintain highly...
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Key Responsibilities
- Perform on-site forensic imaging and collection of Windows devices using Logicube physical imaging hardware
- Perform on-site forensic imaging and collection of macOS devices using Digital Collector
- Perform on-site forensic imaging of both Android and IOS Devices with Cellebrite Inseytes
- Maintain strict chain of custody protocols for all physical and digital evidence
- Transfer collected forensic images and data sets to AWS S3 storage in accordance with security and compliance standards
- Track and manage all evidence and collection efforts using QuickBase, ensuring accurate and timely record-keeping
- Coordinate with custodians and IT staff to schedule and facilitate device...
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Key Responsibilities
Solution Design & Architecture
- Lead end-to-end solution design for Ironclad CLM implementations, including workflows, templates, approval processes, and data models
- Translate client legal, business, and operational requirements into scalable solution architectures
- Define contract schemas, clause libraries, playbooks, and workflow structures
- Ensure designs account for scalability, usability, and long-term maintainability
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Solution Build & Configuration
- Configure Ironclad workflows, templates, approval processes, and contract schemas based on Solution Architect designs
- Build dynamic templates, clause libraries, and playbooks to support contract standardisation
- Implement workflow automation using Ironclad Workflow Designer
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Client & Stakeholder Engagement
- Support end-to-end handling of client security enquiries, including analysis, drafting, review, and submission of responses
- Collaborate with internal stakeholders (security, legal, IT, product, and operations teams) to ensure accurate and consistent responses
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What You’ll Do
With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
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- Customer Satisfaction
- Service Level Agreements (SLAs)
- Ensure 15min response, follow-up and resolution SLAs are being met.
- Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
- Assistance with logging into the system, navigating the interface and performing...
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❖ Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for...
