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- To ensure optimal performance and reliability, develop and implement network designs, including topology, protocols, and network security measures.
- Regularly monitor network systems and proactively identify and resolve network issues to minimize downtime and ensure smooth operations.
- Implement and maintain network security measures, such as firewalls, switches, routers, load balancers, intrusion detection systems, and access controls, to protect sensitive company data from unauthorized access and cyber threats.
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Core Competencies (based on Consilio’s Values)
• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
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Responsibilities
Project Execution & Delivery
- Creates and maintains detailed project schedules, including activities, dependencies, effort, duration, and resource requirements, across multiple simultaneous AI projects.
- Tracks deliverables, action items, risks, decisions, and dependencies, ensuring owners follow through and projects stay on track.
- Establishes mechanisms for predictable, consistent status reporting to leadership and stakeholders.
- Challenges teams when commitments slip and takes appropriate action to unblock progress.
Cross-Functional Collaboration
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For assigned software products, the Product Management Director will:
- Own the Product Vision. Define and evolve the product roadmap across multiple applications, aligning with business goals and market needs
- Facilitate strategy conversations and be a caretaker of the business’ product roadmap
- Harvest and curate both external client inputs...
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Project Leadership & Management
- Lead project management for CLM engagements, from initial scoping and planning through execution and post-implementation review.
- Oversee timelines, resource allocation, risk management, and deliverables to ensure project milestones are met.
- Serve as the primary client point of contact, managing communications, expectations, and relationship building to foster long-term client partnerships.
Implementation Leadership &...
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· Own and optimize day-to-day community platform management, including user roles, permissions, customizations, workflows, tagging structures, moderation rules, and gamification systems to drive engagement.
· Manage CRM, marketing automation, analytics, and knowledge base integrations while leading migrations, upgrades, and new feature rollouts to ensure platform performance and scalability. Facilitating the use of the CMS on the site to allow marketing and client-facing collateral to be made accessible on the site and ensuring client user access is maintained.
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Responsibilities:
- Demonstrate strong command of legal advisory, legal transformation, and eDiscovery services, clearly articulating Consilio’s value proposition.
- Balance efficient deal progression with a consultative approach that aligns client needs to Consilio’s service offerings.
- Manage a strong pipeline from identification through proactive outreach, industry...
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What you’ll be doing
1. Supporting Client Solutions & Sales Activity
- Support day-to-day sales and client engagement activity across Singapore & Asia.
- Assist with client outreach, follow-ups, and coordination of meetings.
- Help prepare client materials...
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Responsibilities
- Develop and articulate a clear grasp of eDiscovery services.
- Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences.
- Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
- Work in partnerships with internal subject matter experts to capture and maximize revenue...
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- Support account planning and execution for an assigned portfolio; track actions, owners, and follow-through.
- Maintain CRM accuracy, hygiene, and reporting to ensure reliable visibility into account activity, pipeline, and outcomes.
- Identify, document, and help qualify upsell and cross-sell opportunities; surface insights to account owners and partners.
- Coordinate delivery alignment and client communication across...
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Platform Ownership & Technical Administration
- Serve as the primary technical owner and site administrator for the Qualtrics XM platform.
- Administer users, roles, permissions, libraries, workflows, dashboards, and governance standards.
- Ensure platform stability, data integrity, scalability, and performance across all programs.
- Own release...
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Responsibilities:
· Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.
· Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
· Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate.
· Conduct quality control evaluations of each process performed.
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Protect Existing Business and Grow Total Account Revenue
SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account. This includes but is not limited to the following activities:
· Serve as the central point of contact for account information, issue escalation and resolution and relationship management.
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- Administering, managing, and reporting on revenue metrics and sales KPIs
- Coordinating revenue forecasting and target-setting processes used within the sales organization; establishing high levels of quality, accuracy, and consistency
- Conducting various analyses to gain deeper insights into business
- Assist with maintaining the functional areas of data management, forecasting, opportunities, dashboards, and reports, and...
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Product Marketing Video Creation
- Create short-form product marketing videos that showcase Consilio’s technology, product capabilities, platform enhancements, and client-facing solutions.
- Translate complex product features into simple, compelling visual stories for executive, buyer, sales, and client audiences.
- Develop snackable videos for LinkedIn, website pages, product launch campaigns, email, sales enablement, internal training, and event promotion.
- Create a repeatable style and production approach for product videos that can scale across launches, releases, and ongoing marketing...
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· Lead strategic account planning and establish clear governance for assigned premier/strategic accounts.
· Drive retention, expansion, and client satisfaction across the assigned account portfolio.
· Build and maintain executive-level client relationships; influence key stakeholders and decision makers.
· Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution.
· Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships.
· Represent Account Management in...
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❖ Leadership
- Serve as a point of escalation for junior members of the team.
- Provide training and supervision for junior team members.
- Motivate to create an environment where employees thrive.
- Manage and plan project resources.
- Identify and facilitate growth opportunities for...
