Job Listings

- Managing process and tracking of employee interviews and document collection on various projects; - Assisting with internal reporting on ongoing projects and workstreams - Providing end-to-end oversight of discovery matters and serving as primary client point of contact - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables - Developing and managing relationships with internal teams - Defining, communicating, implementing and monitoring quality standards on all project deliverables - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables - Successfully overseeing multiple, concurrent projects - Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis - Developing strong client relationships through collaborative, consultative service - Responsible for document collections, custodian interviews - Execute searches of data, utilize analytics to identify relevant data - Review ESI stipulations

Essential Responsibilities:    - Relativity - Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities - Independent Contributor - Proactively identify places to contribute - Troubleshoots problems, identifies root causes, and enact best path forward - Responsible for executing complex Data Analytics workflows - Responsible for executing large-scale complex projects - Responsible for executing complex Technology Assisted Review projects - Subject matter expert (SME) and Consultant - Present to clients and internal teams as an SME on all analytics offerings - Spot analytics opportunities and collaborate with other teams - Advise, communicate, coordinate, and implement strategies, solutions, and workflows - Conduct project audits - Enter metrics including billing time entry and culling metrics in line with team expectations Additional Responsibilities/Details - Understand/Strategize corporate impact - Tailor solutions to meet both business and project needs  

Essential Responsibilities:    - Relativity - Hold extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities - Independent Contributor - Proactively identify places to contribute to and drive process improvement - Troubleshoots problems, identifies root causes, and enacts best path forward - Implement complex Data Analytics workflows with no oversight - Take ownership of large-scale complex projects, from beginning to end - Directly lead complex or high-profile Technology Assisted Review projects - Subject matter expert (SME) and Consultant - Present to clients and internal teams as an SME on all analytics offerings - Spot analytics opportunities and collaborate with other teams so that these opportunities are not missed - Apply SME knowledge to matters to identify workflows and solutions - Communicate, Coordinate, and Implement solutions and workflows and effectively communicate to project teams - Advise internal teams on existing strategies, workflows, solutions and develop new ones - Perform full project audits, as needed Additional Responsibilities/Details - Understand/Strategize corporate impact by understanding the business’ needs and tailor solutions that meet these needs as well as project needs - Identify items such as workflows, client agreements, proposals that conflict with Consilio’s business interests and propose alternative solutions - Enter metrics including billing time entry and culling metrics in line with team expectations

- Management of Projects - Providing end-to-end oversight of multiple eDiscovery matters and serving as primary client point of contact; - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables; - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements; - Developing and managing relationships with internal teams; - Defining, communicating, implementing and monitoring quality standards on all project deliverables; - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables; - Successfully overseeing multiple, concurrent projects; - Generating and distributing standard data metrics reporting and other identified KPI's on a regular basis; - Developing strong client relationships through collaborative, consultative service.

- Track ongoing collection, processing, review workflow enhancements, and standardization efforts - Assist with revising process documentation as needed - Facilitate remote collection of data from enterprise systems, including Exchange servers, file shares, and cloud-based collaboration and communication tools - Verify, analyze, and transfer secure data sets - Record collection efforts, update chain of custody and media collection logs - Effectively communicate with case teams and other Legal and corporate stakeholders in support of the discovery workflows - Analyze and deploy best practices applicable to the handling and analysis of electronic evidence  Additional Responsibilities/Details:   - Utilize off-the-shelf and proprietary data collection, analysis, and reporting tools - Support other team members with training and education to encourage best practices and high-quality service

- Work at direction of PMO project managers - Responsible for maintaining organization of cases - Case closure  Additional Responsibilities/Details:   - Utilize off-the-shelf and proprietary data collection, analysis, and reporting tools - Support other team members with training and education to encourage best practices and high-quality service

Core Competencies - Be flexible and embrace change; - Take ownership for providing outstanding service; - Value and respect the contributions of others, building trust and relationships with stakeholders; - Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing; - Recognize, develop and celebrate individual and team successes; - Lead with conviction   Essential Responsibilities:      Leadership - Lead by example and with humility; - Lead a culture of continuous improvement; - Provide leadership and oversight of multiple project teams, including managing team utilization, resource planning training needs and serving as a point of escalation; - Manage client facing issues, and escalate to leadership, if necessary; - Work with managers to identify and communicate team objectives; - Provide training, feedback and support for the development of your team; - Motivate to create an environment where employees thrive; - Articulate short and long term goals and evaluate the performance of your team against them and core competencies; - Identify and manage resource needs, balancing activity across the team; - Interview prospective candidates and assist with their onboarding; - Promote and coordinate team building activities; - Identify and facilitate growth opportunities for colleagues; - Delivering n team and individual SLA’s; - Define, negotiate, articulate, implement and monitor quality standards on all project deliverables, achieving quality targets.  Management of Projects - Create and maintain the project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements; - Plan and manage internal and external project communications (with client and internal team), ensuring effective exchange of project information and deliverables; - Create, improve and achieve client forecasting, tracking and project budget requirements;  Sales Support - Knowledgeable about and able to speak competently of Consilio's service offerings; - Develop strategic external relationships through participation and presentation at industry events, publication of articles, membership in relevant thought leadership groups, and similar activities; - Participate/conduct business development activities with existing and new clients such as participating in sales presentations, building personal relationships with potential clients; - Serve as a point for client contact on incoming projects and industry inquiries as necessary; - Assist with drafting customized protocols and other non-standard operating procedures for MSA clients or clients with ongoing and continuous projects.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

Essential Responsibilities:    - Support and maintain highly available storage services, backup/restores, and related systems. - Handle the diagnosis of complex storage problems including provisioning infrastructure and performance management - Diagnose issues and problems bridging various other layers and their interactions with storage, including virtualization, operating systems and applications. - Perform system maintenance in accordance with established schedules and best practices. - Install, update and maintain supported systems as necessary. - Collaborate on projects for improving, securing, and deploying storage systems. - Work off hours when required to troubleshoot, perform maintenance activities, system upgrades or data migrations  Additional Responsibilities/Details:   - Ability to perform effectively and constructively cope with the stresses inherent to 24x7 business support situations. - Ability to understand, apply and adhere to all stated security-related practices. - Ability to maintain a high level of awareness related to security. - 10% travel may be required with this position: globally.

Leadership - - Serve as a point of escalation for junior members of the team. - Provide training and supervision for junior team members. - Motivate to create an environment where employees thrive. - Manage and plan project resources. - Identify and facilitate growth opportunities for colleagues. - Identify areas of operational risk and implement strategies to mitigate such risk for your clients. - Participates in strategic client meetings (quarterly meetings; in person meetings, etc.) & oversee client level reporting. - Initiate and participate in business development opportunities with GRO. - Initiate and provide guidance to junior PMs regarding building of client relationships.  Management of Projects -  - Provide end-to-end oversight of discovery matters and serving as primary client point of contact. - Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables. - Create and maintain project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements. - Develop and manage relationships with internal teams. - Define, articulate, implement and monitor quality standards on all project deliverables. - Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables. - Serve as an expert on Consilio's review platforms and proprietary offerings. - Forecast, track and manage project budgets. - Successfully oversee and consult on multiple, concurrent complex projects. - Generate and distribute reporting metrics and other identified KPI's as needed for each project. - Develop strong client relationships through collaborative, consultative service.

- Perform tasks related to the forensic examination of ESI under supervision of a Senior Analyst and Manager. - Assist with testing and research for new workflows and methodologies. - Perform remote and onsite collections in a defensible manner. - Travels to onsite locations (regional and international) with a team or independently to perform data collections. - Follows Digital Forensic good practice methodologies (ISO17025 standard and ACPO Principles of Digital Evidence) in all aspects of the forensic and eDiscovery workflow. - Displays professionalism and competence in communications to clients. - Assists with project management of forensics works for the team, i.e email communications. - Ability to be responsive to internal and external communications. - Demonstrate working knowledge and understanding of evidence management. - Displays comfort operating in a client-facing environment. - Ability to work independently on-site on small sized engagements.

- Post customer payments to accounts receivable ledger. - Escalate all accounts receivable issues to business management and appropriate operational manager. - To prepare monthly cash receipts forecast for assigned customer accounts. - Research customer receivable and payment issues. - Provide backup support to revenue billing staff as required. - Provide customer service regarding collection issues. - Proper center and expense coding within general ledger. - Research AR invoice and payment issues as required. - Interact and support general accounting staff as required. - Maintain cash application files of supporting documentation. - Enlist the efforts of sales and senior management when necessary to accelerate the collection process. - Must communicate and follow up effectively with sales managers regarding customer accounts on a timely basis. - Perform other assigned tasks and duties necessary to support the Revenue Team.

- Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management. - Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation. - Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate. - Conduct quality control evaluations of each process performed. - Work effectively as part of a project team. - Solve basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors. - Perform end-to-end document productions. - Assist with the resolution of any software issues related to the supported applications. - Maintain technical documentation necessary to make the assigned systems operational and efficient. - Provide support for escalated service requests, including problem identification and resolution. - Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization. - Ensure compliance with policies and procedures. - Provide mentoring and training to junior team members. - Stand in for the Hosting Team Lead when they are out of the office.

- Perform tasks related to the forensic examination of ESI under supervision of a Manager. - Conduct testing and research for new workflows and methodologies. - Confidently perform remote and onsite collections in a defensible manner. - Attend Consilio forensic lab to leverage infrastructure/job requirements, as needed. - Travels to onsite locations (regional and international) with a team or independently to perform data collections. - Leverages experience with forensic tools, including Encase, FEC, FTK, Axiom, Oxygen and Cellebrite to carry out forensic investigations. - Follows Digital Forensic good practice methodologies (ISO17025 standard and ACPO Principles of Digital Evidence) in all aspects of the forensic and eDiscovery workflow. - Displays competence in delivery of complex technical information to non-technical clients. - Demonstrate working knowledge and understanding of evidence management. - Displays high degree of comfort operating in a client-facing environment and meeting the needs of clients. - Ability to work independently on-site on small to medium sized engagements. - Ability to be responsive to internal and external communications.

Management of Projects: - Providing end-to-end oversight of discovery matters and serving as primary client point of contact. - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables. - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements. - Developing and managing relationships with internal teams. - Defining, communicating, implementing and monitoring quality standards on all project deliverables. - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables. - Serving as expert on Consilio’s review platforms and proprietary offerings. - Forecasting, tracking and managing project budgets and invoices. - Successfully overseeing multiple, concurrent projects. - Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis. - Developing strong client relationships through collaborative, consultative service. Project Team Leadership: - Leading an assigned team of project managers and project coordinators. - Serve as a point of escalation for junior members of the team. - Managing utilization and project assignment within the project team. - Providing training and supervision for junior team members.

- Develop and articulate a clear grasp of eDiscovery services. - Make concise and compelling presentations to a variety of audiences; capture the attention and engagement of the most demanding and time-pressed audiences. - Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings. - Work in partnerships with internal subject matter experts to capture and maximize revenue opportunities. - Manage a healthy pipeline of opportunities from identification through close. - Maintain an active calendar of new client meetings and industry networking events.

- Management of Projects - Providing end-to-end oversight of multiple eDiscovery matters and serving as primary client point of contact; - Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables; - Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements; - Developing and managing relationships with internal teams; - Defining, communicating, implementing and monitoring quality standards on all project deliverables; - Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables; - Serving as an expert on Consilio's review platforms and proprietary offerings; - Forecasting, tracking and managing project budgets; - Successfully overseeing multiple, concurrent projects; - Generating and distributing standard data metrics reporting and other identified KPI's on a regular basis; - Developing strong client relationships through collaborative, consultative service.

Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT customers by: - Assistance with logging into the system, navigating the interface and performing specific tasks. - Guidance on advanced features such as searching and exporting. - Troubleshoot and resolve support issues. - Ensure service level agreements are consistently being met. Have a passion for speaking to customers, with expertise in the following areas: - Security awareness of caller/user identification and approval polices. - Customer advocacy when collaborating with other teams and keeping the customer updated on resolution. - Awareness of eDiscovery life cycle.

• Develop and execute sales strategies to drive revenue growth • Identify, qualify and cultivate new business opportunities by targeting potential clients and maintaining existing relationships. • Demonstrate a thorough understanding of the eDiscovery process, including the Electronic Discovery Reference Model (EDRM), legal and regulatory requirements, and relevant technologies and tools. • Demonstrate knowledge of Relativity. • Collaborate with internal teams, such as marketing, product development and team members. • Continuously develop and update personal knowledge of eDiscovery tools, technologies, and best practices including a developing a deep understanding of Consilio proprietary tools.

- Ensure Operations activity progresses as scheduled and required for the eDiscovery projects. - Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift. - Support managers by providing project status and issue reporting as required. - Provide regular project status and issues updates to Operations management team (Global). - Delegate tasks across Operations shifts as required to maintain consistent level of service. - Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management. - Modify and execute complex SQL queries and data file management task. - Track and record project workflow and milestones as required. - Use various ESI discovery data processing platforms to extract text and metadata from electronic documents. - Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes. - Troubleshoot issues that may occur during data loading into hosting platform for review. - Support Project Management by assisting with document searching and tagging in hosted database. - Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.) - Determine the most effective and efficient way to complete tasks and meet client expectations with available resources. - Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering. - Perform quality control of work product including production QCs, metadata population checks etc. - Provide formal classroom-based training to other team members on E-discovery applications and concepts. - Participate in regular policy and procedure review meetings with other team members. - Assist Operations management with various administrative tasks (e.g., scheduling). - Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency. - Assist Operations management with planning and documentation of Operations policy and processes. - Conduct and participate in knowledge sharing sessions organized by Operations team from time to time. - Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc. - Manage the day-to-day operations (Data Loading to Productions) of the data operations function for Relativity.